Terrible Experience – Misleading Information and Intimidating Management
My family and I stayed at this hotel during our recent trip to Istanbul booked through LastMinute.com. While Istanbul itself was beautiful, our experience at this hotel was a complete disaster.
The air conditioning in our room did not work at all. Despite several complaints, nothing was done, and we had to sleep in unbearable heat. The hotel advertises a swimming pool on its website, with nice pictures that make it look inviting — but when we arrived, we were told it was closed and only opens during very hot months. The pool photos are clearly just for show, as guests can’t actually use it most of the year.
The restaurant was also a huge disappointment. The menu shows a variety of starters and main dishes, but when we tried to order, we were told starters are not available — only soup, and several main dishes on the menu could not be ordered either. Breakfast options were poor and very limited, so we ended up eating outside most mornings.
The worst part was the owner’s behaviour. After a misunderstanding caused by a receptionist who spoke very little English — who told my wife and daughter that the spa was free for guests — the owner confronted us aggressively in front of other guests, accused us of lying, and even threatened to call the police if we didn’t pay. He showed CCTV footage without sound and refused to play the audio that would have proved what was actually said. His attitude was hostile, intimidating, and completely unprofessional.
My wife was in tears, and my children were terrified. We paid only because we felt unsafe. What should have been a happy family holiday turned into a traumatic experience.
The hotel is misleading in its advertising and lacks basic hospitality. The owner’s behaviour was shocking and unacceptable. I strongly advise other travellers to avoid this hotel, especially families — it is not what it appears to be online.