What a bunch of incompetent installers, they flooded my home and acted like was all normal. From senior management that hides away when contacted with any aftersales enquiry, to the cowboys installer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First made contact with BoilerPlanUK from seeing an advert on Facebook. Got passed on to a surveyor straight away called Wendy who had been amazing. From doing a remote survey via video to giving us h... See more
After being messed around and let down by another provider Boiler Plan came to the rescue. They provided an excellent personal service and did their best to fit us in during the half term week when so... See more
we had new vallient eco 30 fitted by boiler plan, we would have no hesitation in recomending them. from start to finish it was great service. from all the office staff to Guy machin who fitted it not... See more
Company details
Information provided by various external sources
We do things differently around here. That’s because you’re our number 1 priority. It all starts with delivering brilliant customer service from the very start. And we don’t just install your boiler and then you never hear from us again. Nope – we’re here 24/7 and we’ll check in at regular intervals to make sure you’re happy. Our fixed price quotes and monthly repayment plans, with no deposit options, take the pain away from getting a new boiler installed.
Contact info
Unit 11, Baker Road, NE23 1WQ, Northumberland, United Kingdom
- 0800 61 22 302
- hello@boilerplanuk.com
- boilerplanuk.com
New Boiler replacement
Very Quick & efficient boiler replacement.very Happy with the service.
Great service from start to finish I…
Great service from start to finish I highly recommend this service.The engineer Liam was great, polite and so helpful.
Replacement combi Boiler.I recently had a new boiler fitted by…
I recently had a new boiler fitted by Liam from Boiler Plan. The whole experience went like clockwork from the initial contact through to completion and payment. The members of the company I dealt with, both via phone and face to face were friendly, helpful and above all efficient and professional. I could not have asked for better service. In the same way I was offered follow up work, should that be necessary, with the attitude "we are here to help". I would not hesitate to recommend Boiler Plan to anyone in the future - an exemplary company.
I have already sent my comments on…
I have already sent my comments on another email and yet again still WAITING On a response

Reply from Boiler Plan
Amazing service
My boiler issue was deeply complicated and at first I hesitated with the assessment and decision of my engineer Amit, who turned out to be the easiest process to complete and the most amiable individual to work with, took me through the stages explaining and guiding on what next
Fantastic service and installation…
Fantastic service and installation highly recommended
The guys arrived promptly
The guys arrived promptly, and did an excellent job , thank you
New gas boiler installation experience with Boiler Plan.
Boiler Plan replaced our combi gas boiler after Domestic&General deemed our existing boiler non repairable due to age and cost. The whole process was dealt with swiftly, efficiently and competently. We were extremely satisfied with the service we received. In particular, we were very impressed with Fiona Thomson (Technical Video Surveyor) and Guy Machin (Installer/Engineer) who were both very professional. Nothing was too much trouble for either of them. They are a credit to Boiler Plan.
An enjoyable experience with boilerplan
An enjoyable experience, the whole process was easy, the boiler and the fitting crew arrived on time and 4 hrs later all finished. We went with our existing hive thermostat, shame that the people that fit those can't come until July to upgrade my hive, but I would recommend boiler plan if you need a new boiler, very good.
New boiler new location
Installers arrived on time Harry Then Luke with one other the job was scheduled for 2 days got it done in the day Great!!! would have like a little more time to have the system explained but in hindsight I do not think this would have made much difference great job well executed 8hrs start to finish very pleased would use again
Excellent service
Excellent service from Liam today as he fitted my new boiler he went above and beyond in doing a really great job polite friendly, professional and tidy too. Thanks for everything Liam I really appreciate all that you did today, Would recommend this company to anyone!
The whole fitting went very smoothly
The whole fitting went very smoothly, the engineer was pleasant in his approach and manner. There have been no issues so far.
Aaron installed our new boiler with…
Aaron installed our new boiler with expertise and professionalism .
He was polite really knowledgeable and explained everything clearly.
We would highly recommend him .
Excellent from start too finish.
Front the outset and the initial survey with James, too the installation by George, everything has been spot on and professionally done. Service has been brilliant.
Great install. Bad aftercare
The gentleman who installed the boiler were very nice and professional. Lovely to my kids, just a hello which is more than most would do in this day and age. very professional and did a great job. Boiler Plan were great before I purchased the boiler but disappointed with their lack of customer care once I had completed the forms to purchase the boiler and post purchase and installation. I wanted a wireless thermostat, four weeks on and the lady who was supposed to call me back has not. More aftercare is required. A choice of thermostat should have been given considering the four figures we paid for it. Very, Very disappointed.
New Boiler Quote / Installation
New boiler was required and tried the usual companies. A friend told me about Boiler Plan Uk. I contacted them and the service I have received has been brilliant. The survey was completed virtually with a price given within an hour and new boiler installed within a week. Installation completed with no problems within a day. Would def recommend
Rescued by Boiler Plan.
After two days with no heating Tom Watson arrived at 8am to fit a new boiler.
What a great job he did. Very professional very polite and by 11am he gave us some heat.
Would definitely recommend your company as all my dealings with Boiler Plan was great.
James at your office was also a great help.
New boiler
Had a boiler fitted by Liam and Andy
Excellent guys , worked solid from 8 am
Very clean and tidy , would certainly recommend this company
My amazing boiler engineer
This is the first time i have used boiler plan. I had a new boiler fitted in by Amit today. He came on time and was a very pleasant gentleman. He worked very hard and was very friendly. He cleaned up after himself and made sure i was happy with everything before he left. I would recommend boiler plan to everyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






