Mark and the team at Boilertrust were fantastic when they replaced my 30 year old boiler with a new combi, which required a fair amount of work (removing storage tanks, cutting/removing the old piping... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent from start to finish, quote over the phone was backed up with a same day visit to verify installation on a Friday with everything explained. They arrived on the dot at 7:30 on the following... See more
Company replied
Excellent service all round! Received great advice and communication all the way through the planning stages. They were great about continuing to provide a service (safely!) during the covid 19 pand... See more
We found Boilertrust via the compare companies group, and we're so pleased we went with them over other companies. We loved the fact that from the moment they made contact, we had a Gas Safe engineer... See more
Company replied
Company details
Information provided by various external sources
Boilertrust - A trusted Gas Safe heating company. We specialise in boiler replacements, combi-boilers & gas central heating installations. As a heating company we're also Trustmark endorsed, Napit registered, Green Deal & PAS certificated, meaning we're one of only a handful of companies registered in the country to install Green Deal finance and Green Deal Grant work, all of which is government regulated via Ofgem.
Contact info
33 Cavendish Square, W1G 0PW, London, United Kingdom
- 02034902656
- Customerservice@boilertrust.com
- boilertrust.com
Excellent Service - couldn't be happier.
I really couldn't be happier with my new boiler and complete central heating installation work. Mark and his team kept me involved and informed every step of the way. They were polite, friendly, clean and efficient and very trustworthy. I felt that my house was in safe hands when I went out and always came home amazed at how much they'd done in the time. They finished ahead of schedule - with everything expertly taken care of.
I've woken up to a quiet, toasty warm house knowing it's not going to cost the Earth. Thank you Boilertrust. I'm a very happy customer.
I was really impressed with our new boiler
I was really impressed with the service I received from Boilertrust. They turned up on time and did a lovely job, but what impressed us most was the care and attention they took. Our kitchen looked immaculate and we're so happy with our new boiler.

Reply from Boilertrust
5 Star service
Felt immediately at ease when speaking to them - they explained everything knowledgeably, were upfront about all costs and had a very friendly manner.
On the day of the labour they were punctual and finished everything ahead of time. They cleaned up after themselves and even left things looking better. I was so comfortable with them I even left the house for a bit while they cracked on. I highly recommend Boilertrust.

Reply from Boilertrust
Top notch customer service
Boilertrust really got us out of a pickle when they came up with a solution for replacing our boiler and gas pipes without taking up any of the floor or doing major works. Everything was done within a day at a competitive price and using quality materials. Mark could not have been more helpful and reassuring, explaining everything fully and giving us all our options. Furthermore, knowing everything complies fully with buildings and safety regulations, and all works are guaranteed for 15 years, gives us complete peace of mind.
Since then, Boilertrust have continued to offer us exceptional customer service on the few occasions when we have had issues with the boiler. For example, they popped over to explain and demonstrate how to top up the pressure, and didn't charge me anything.
The Boilertrust team are polite, prompt and professional, and offer great value for money. I would not hesitate to recommend them to anyone.

Reply from Boilertrust
Stress free boiler installation
We found Boilertrust via the compare companies group, and we're so pleased we went with them over other companies. We loved the fact that from the moment they made contact, we had a Gas Safe engineer assigned to us who clearly knew what he was talking about, instead of a sales person.
We found all of our questions were answered and felt so comfortable. On the day of our boiler installation they arrived at 7:30am, as promised and were professional and considerate throughout.

Reply from Boilertrust
5* service, very happy!
We're so happy with the service we received from Boilertrust, we found from the moment they made contact with us they were very professional. The boiler installation went so smoothly and I didn't have to worry once, we will definetly recommend them to any of our friends who need a new boiler.

Reply from Boilertrust
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







