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Rated 4 out of 5 stars

I have registered four properties with Boilr and have consistently received professional and excellent service from Ian and his team. One area where I believe Boilr could enhance their offering... See more

Company replied

Rated 5 out of 5 stars

Ian came at short notice and after hours, to shut off supply to a gas fire, to make it safe to sleep in that room. He did extra gas safety checks and was faultlessly friendly and helpful throughout th... See more

Rated 5 out of 5 stars

We recently had our boiler serviced by the above who also installed a new boiler twelve months ago. All operatives were polite, prompt and very helpful regarding all aspects of their work. I cannot r... See more

Rated 5 out of 5 stars

A superb service from a young man who shows what are sometimes rare professional qualities - reliability, integrity and a high skill set. Ian arrived right on time, finished the job efficiently and c... See more

4.0

Great

TrustScore 4 out of 5

21 reviews

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Rated 4 out of 5 stars

My experience with Boilr

I have registered four properties with Boilr and have consistently received professional and excellent service from Ian and his team.
One area where I believe Boilr could enhance their offering is in providing better cover during the final week of December and the first week of January. At present, only emergency response is available during this period. I recognise that Boilr is a small but growing company, and I am confident that, in time, they will be able to address this limitation.
Ian has always demonstrated helpfulness, reliability, and professionalism in all our interactions. As a result, I have recommended Boilr to other landlords and members of my community.

December 30, 2025
Unprompted review
BOILR  logo

Reply from BOILR

Dear Rob,

Thank you for your comments.

For clarity, the issue referenced has been present at the property since you joined our plan. At the outset, we made you aware of the problem and advised what would be required to rectify it. At that time, you chose not to proceed due to the level of disruption involved.

When we attended the property on 5 December, we again explained the nature of the works required, including that resolving the issue would involve lifting floors and would cause disruption to normal living conditions. This was left with you to consider.

You then contacted us on Christmas Day requesting the issue be resolved. As explained, the required works fall outside the scope of your contract in line with our terms and conditions. Additionally, due to the extent of the works involved, we advised that attendance would not be possible over the Christmas period and that this would be scheduled for the new year.

We are due to attend next week to address the matter.

Kind regards,
Ian
BOILR

Rated 5 out of 5 stars

Booked in for my annual boiler service

Booked in for my annual boiler service, engineer turned up on time and serviced our boiler, checked the hot water and that all the radiators were working. Very happy with the service and will recommend to family and friends.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

First class

We were very impressed with the professionalism and knowledge Ian showed throughout the job. We would not hesitate in recommending them.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler. An excellent company.

We recently had our boiler serviced by the above who also installed a new boiler twelve months ago. All operatives were polite, prompt and very helpful regarding all aspects of their work.
I cannot recommend them highly enough. I would not use anyone else.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Had a plan with BOILR for 18 months now, recently moved house and wanted a new boiler system. BOILR came and quoted for a new system and within a week came back and installed it. Very simple process and works completed to a high standard, would highly recommend!

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Ian came at short notice and after hours, to shut off supply to a gas fire, to make it safe to sleep in that room. He did extra gas safety checks and was faultlessly friendly and helpful throughout the visit, without charging anything above the basic call-out charge. I would definitely recommend Boilr.

March 15, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler broke down.

My heating wasnt working on monday.
I called and they came out within the hour.
My boiler needed a new part,which was ordered for the next day.
It was fitted yesterday afternoon,great service.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Had to call BOILR for our boiler breakdown as i am on service plan and had prompt and professional service from Ian and his team member Carl.
Thank you for exceeding expectations everytime

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

A superb service from a young man who…

A superb service from a young man who shows what are sometimes rare professional qualities - reliability, integrity and a high skill set. Ian arrived right on time, finished the job efficiently and could not have been more helpful. He is personable and has a lovely manner. I recommend him wholeheartedly as previous experiences with plumbers left me feeling disenchanted. A first class service.
Marie Erwood MBE

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Top work!

Ian from Boilr came out and fitted our gas hob in our new kitchen. He was quick, clean and efficient. A very personable service and his prices were very competitive too. Will 100% be using him for any future gas work needed. Thanks again Ian and all at Boilr. Top work!

June 10, 2021
Unprompted review

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