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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and comfortable, lightweight fabrics, often highlighting the convenience of instant hijabs. Many appreciate the efficient delivery service and the exceptional customer service, noting quick responses and helpfulness with order adjustments. However, some customers experienced issues with packaging, receiving items in poor condition or without tags. A few people also encountered significant delays in order delivery and dissatisfaction with the company's response to these issues, particularly regarding refunds for undelivered prepaid orders and high customs fees with certain shipping options.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love the... See more

Company replied

Rated 5 out of 5 stars

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick... See more

Company replied

Rated 5 out of 5 stars

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also coo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Bokitta is a leading Islamic fashion brand that designs modest, elegant, and comfortable hijabs for the everyday young and working Muslim women. Bokitta's Online Hijab Store offers fashionable, ready to wear & pinless hijabs for Muslim women. Shop plain & print instant hijabs online in chiffon, silk and more. Bokitta was founded in 2009 and become the first clothing brand to release the first instant pinless Hijab which quickly gained popularity internationally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Superior wares and communication.

Not only are their wares superior, the communication is truly above and beyond. I'll continue to shop with them and to recommend them to others.

December 19, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

Thank you for your feedback :) we are glad that we were able to meet your expectations

Rated 5 out of 5 stars

I have ordered from Bokitta in the past…

I have ordered from Bokitta in the past and placed more orders now. Their customer service is stellar. Quick responses and they quickly addressed my needs and adjusted the order as I wanted.
The fabric, the designs and the stitching are unmatched. I still use and love the instant hijabs I got years ago.
Also make excellent gifts with the beautiful packing they come in.

December 16, 2025
Unprompted review
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Reply from Bokitta

Thank you for your loyalty, we are happy to be able to serve you :)

Rated 5 out of 5 stars

Outstanding

The product exceeded my expectations. The material is durable, stitching is neat, and the sizing is accurate. Shipping was fast, and customer service was very responsive. Five stars!

November 24, 2025
Bokitta logo

Reply from Bokitta

We thank you for your kind words and hope to serve you in the future :)

Rated 1 out of 5 stars

I wasn’t happy with my purchase

I wasn’t happy with my purchase, I didn’t even received it , I paid for everything, and then they call from different carriers to pay for delivery!!!!!!!very disappointed, I didn’t even get my money Back!!!! The order was over $100!!!!

November 26, 2025
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Reply from Bokitta

Concerning your order, we have clear disclaimers in multiple places along the customer journey about the recent changes in tax policies in the US, the same is also visible in the order confirmation email you would have received when placing the order. We also send individual emails prior to shipping the order so that you are well aware of these changes. From our side, every effort is made to make sure the customer is aware of these prior to shipping incase they want to cancel. If the customer doesn't respond or still refuses after all these disclaimers then the terms and conditions for return/order refusal as stated on our website will be applicable.

Rated 5 out of 5 stars

Good

Excellent , perfect service and products

November 27, 2025
Bokitta logo

Reply from Bokitta

Thank you for the feedback :)

Rated 5 out of 5 stars

I have excellent experience

I have excellent experience! I love the hijab and material, simple but modern, I received so many compliments, they look more beautiful than on pictures, i ordered clothes, so soft and modern , highly recommend!

December 2, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

We appreciate your kind words and hope to continue serving you in the future :)

Rated 5 out of 5 stars

Your quality is absolutely excellent

Your quality is absolutely excellent. Delivery is really fast too. I am New Zealand I receive my parcel within 3 days maximum.

November 24, 2025
Bokitta logo

Reply from Bokitta

We are glad to have served you and met your expectations :)

Rated 5 out of 5 stars

Practical Bokitta Hijabs

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love their flowery prints & much prefer patterned types of hijabs rather than their current plain types.

November 29, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

We are glad that you are able to find your preference in our brand :)

Rated 5 out of 5 stars

I started to like this brand because…

I started to like this brand because its fast moving items to sell. Im also buying and selling bokitta hijab . Thankyou i hope u release a new crystal hijab

October 29, 2025
Bokitta logo

Reply from Bokitta

Thank you for your feedback :)

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