Bokksu Boutique Reviews 10

TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

10 reviews

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Rated 5 out of 5 stars

Beautiiful and delicious products

Bokksu sells some of the most beautiful products online; high quality craftsmanship, and delicious treats. Their customer service is highly responsive. I've never been disappointed with the items i've purchased here!

February 4, 2026
Unprompted review
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Reply from Bokksu Boutique

Thank you so much for your kind words, Laura. We’re thrilled you’re enjoying our treats and appreciate the love for our service.

Rated 1 out of 5 stars

Order Took Over a Month to Arrive

Order took over a month to arrive. Ordered several items at the beginning of December, but they did not arrive until January. This is despite the website stating that orders would usually arrive in "4–6 business days (plus up to 2 weeks for delays)."

When the items did not arrive, I followed up with their support team as instructed by the website's own FAQs, and Bokksu Boutique just told me to keep waiting. It took over a month for my order to finally arrive, and once it did one of my items was already close it its expiration date.

January 8, 2026
Unprompted review
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Reply from Bokksu Boutique

Hi Chris, we’re very sorry for the frustration and inconvenience this delay has caused. We completely understand how disappointing it is to wait so long and to receive an item close to its expiration date. We’ve requested your information to assist you further, and you’re also welcome to reach out directly to care@bokksu.com so our team can make this right. We truly appreciate your patience and feedback.

Rated 5 out of 5 stars

the logistics of ordering from an overseas company

I ordered at the end of November. This was the first time I ordered from overseas and did not realize that the shipping time would be much longer than usual. I had hoped to get the package for Christmas. When it did not appear, I called to check on it and Yumi explained the logistics of ordering from overseas, which I appreciated. She also kept in touch with me and if I called (which I did) again, I always talked with Yumi, who knew my circumstances. It was really nice dealing with one person the whole time. Yumi also tracked my package to let me know an approximate date I would receive it. She went above board with the service and always with a smile. Customer service with this company is A1. I have already recommended Bokksu and will continue to recommend them as well as buying from them again.

November 27, 2025
Unprompted review
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Reply from Bokksu Boutique

Thank you so much for sharing your experience, Pat! We’re glad Yumi could provide helpful updates and personalized support throughout your order. We truly appreciate your patience with international shipping and your kind words about our team—your recommendation means a lot to us. We can’t wait to delight you with more treats in the future!

Rated 1 out of 5 stars

I ordered from them Dec 1

I ordered from them Dec 1. As of Christmas Ever we have still not gotten what was to be my son’s Christmas gift.

December 24, 2025
Unprompted review
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Reply from Bokksu Boutique

Hi Beth, we sincerely apologize for the delay with your order. We’ve requested your details to assist you further—please also reach out to us directly at care@bokksuboutique.com
so we can resolve this as quickly as possible.

Rated 5 out of 5 stars

I was so excited to receive my package…

I was so excited to receive my package but in reality you do have to wait a bit for it to arrive but the communication with Yumi was wonderful! I couldn't ask for a more pleasant and rewarding experience. Whooo Hoo Yumi!!!

December 17, 2025
Unprompted review
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Reply from Bokksu Boutique

Hi Christa, we’re so happy to hear you had a great experience and that Yumi could help make the wait more enjoyable! Thanks for your kind words—we can’t wait for your next box adventure!

Rated 5 out of 5 stars

Excellent Customer Service

Yumi is an excellent customer service representative--very fast, patient, and offers great product suggestions.

December 13, 2025
Unprompted review
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Reply from Bokksu Boutique

Thank you so much for your kind words, Daryl. We’re thrilled to hear that Yumi could provide helpful suggestions and great service.

Rated 5 out of 5 stars

One of my favorite sites for Japanese…

One of my favorite sites for Japanese goods. I love their curated & themed boxes & have purchased quite a few over the years. Selection has decreased since I first began ordering from them 5 or 6 years ago but the products they do offer are always great. I've never encountered any issues with shipping or delivery and have never had to contact customer service.

January 1, 2025
Unprompted review
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Reply from Bokksu Boutique

Thank you so much for your continued support over the years, Aari. We’re glad to hear you enjoy our curated boxes and have had smooth experiences with shipping. We’ll keep working to bring you even more tasty and exciting Japanese treats!

Rated 5 out of 5 stars

I was nervous about the box arriving on…

I was nervous about the box arriving on time, but it did, two a few days to spare. I can't wait to give this to my partner in preparation for his upcoming first trip to Japan!

November 28, 2025
Unprompted review
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Reply from Bokksu Boutique

We’re so glad it arrived early, Janet. Your partner is in for a delicious surprise. Hope it adds extra excitement to their first trip to Japan!

Rated 5 out of 5 stars

Excellent Customer Support

Excellent Customer Support. Yumi was very helpful. Will definitely be a returning customer.

November 23, 2025
Unprompted review
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Reply from Bokksu Boutique

Thank you for your kind words, James. We’re thrilled to hear Yumi was able to help and that you had a great experience. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Great Products, Reliable Service

I've ordered from them a couple of times since 2021. Mostly, they were snacks and we'd be pleased. This time, we decided to also include fragile items, which made me nervous (having worked in logistics-jobs a few times).

Thankfully, everything arrived well. (Even now, the calico cat-paw glass remains my little-sister's much-loved, often-used favorite drinking-implement.)

For most of my purchases, I don't need to call Support. And when I do (like this specific purchase), they're generally fixed well. In this case, there was an issue with the order, so I needed to get in contact with Support before shipment! To my surprise, Support got back to me, reporting the issue's resolution… just 52min.'s after my Support-request e-mail! Talk about FAST fixes!

So, definitely 5-stars!

October 4, 2024
Unprompted review
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Reply from Bokksu Boutique

Hello N一九二K零〇一, thank you for the amazing review. We’re so glad your items arrived safely especially that treasured cat-paw glass, and that our support team could get things sorted fast. We truly appreciate your trust!

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