BOLDCUBE Scooters Reviews 366

Fantastic customer service from Boldcube. Kealan couldn't have been more helpful. Responded quickly to emails and resolved the issue despite missing some of the information.

Had an issue with the delivery company and before I even emailed to let bold cube know they were on the case calling the depot manager daily for me. Would 100% recommend amazing customer service.

I bought a scooter 3 years ago for my son, it's still in perfect condition despite daily use! I wanted to revamp for my daughter but no spares on site. I emailed and had a response within 2 days letting me know it had just come back in stock so this is a big 3 wheel scooter that is now going to last my youngest 3 years too I'm sure but not feel like a handmedown. Love it.

Contacted to get a spare bolt for my sons scooter.
Contacted by email to check it was the right one. They emailed back right away. Bit arrived within 2 days and with a little light as a kind bonus. Excellent, friendly customer services and response times (thanks Kealan!).

I had a problem with my granddaughters new scooter which developed a split underneath.
After contacting BOLDCUBE I had a reply with 1-2 days from Kealan.
He dealt with the problem quickly and efficiently.
We now have a replacement scooter and one very happy child.

Kealan was very helpful and arranged a new scooter to be delivered promptly when the original went missing with the courier. The scooter is beautiful and my daughter loves it.

Following an issue with a crack in the chassis of a recently purchased Boldcube Scooter, I contacted the company's Customer Services to ask if they could provide a replacement chassis. I was impressed by the rapid and courteous response I received from Kealan who went above and beyond to resolve my query. I was delighted when a brand new replacement scooter was despatched within a couple of days and the customer service I continued to receive throughout the whole process was second to none. I strongly recommend Boldcube to anyone who is considering purchasing one of their scooters.

Great products, and even better customer service. I had a slight issue, but Kealan very quickly and efficiently helped me out, and went above and beyond. Thanks a lot and keep up the great work.

Absolutely great product! But what truly stood out was the exceptional customer support. Kealan was incredibly helpful and kind throughout the entire process. His assistance made everything smooth and stress-free. I highly recommend this product and the fantastic support team behind it! Five stars all the way!

After recieving a scooter which had a snapped brake when it arrived I was left a bit disappointed. Our youngest boy loves his bold cube scooter and our eldest started to like it and wanted one the same for his birthday.

Of course after reaching out to customer services about this issue I was surprised with the amazing quick response from Chloe who I felt went above and beyond. The replacement brake and a couple of added extras which were added in flashed up in a separate email before the message from Chloe and I could see it was being dealt with. Chloe's email after reassured me things were being dealt with and I was over the moon for all she had done.

This is a prime example of how customer service should be and I will not hesitate in continuing to purchase from boldcube scooters and would highly recommend to anyone else.

Thankyou for your help. You made one little boy very happy 🙂

Customer service good and helpful. Unfortunately different retailers have sent us wrong bold cube scooter x2 so this has impacted the rating

Fantastic company!!
The Range muddled up my order so I contacted BoldCube and spoke to Chloe, she placed the order for me and matched the price I originally paid.
I wanted to order another scooter for my other nieces birthday and the colour I wanted was sold out everywhere, Chloe did everything she could to find me the colour I wanted and put the order through for me and also threw in 2 scooter lights for free!!!
I will 100% recommend BoldCube to anyone who's looking for a fab scooter. I have 2 very happy nieces on their birthdays!

Great product, very durable, nice designs and kids are absolutely obsessed with them. Had a few queries which Boldcube's customer service team helped me out very swiftly and efficiently with.

Recommended!

I ordered a scooter for my grandson end of November. Got text from Evri saying scooter had been delivered which it had not! Contacted Boldcube
and Kealan asked me to check around which I did again and said how anxious I was becoming as nearly mid December. Also couriers would normally take a photograph of delivery on doorstep and there was none.
Kealan sent out a new order by Royal Mail this time making sure it arrived well in time for Xmas.
I would use the Company again as product looks great and not their fault couriers were dishonest.

First of all, let me express how great the product is that we have ordered and our daughter loves it and uses it daily, we can not be more satisfied.
Secondly, we had issues with the delivery and we contacted customer service to help us out and they were quick and efficient.
Special thanks to the Customer Service Manager Sarah for helping out.

Kealan and team helped me identify and purchase replacement parts for our scooter really quickly. I was not sure which parts I’d need (size of wheel etc) but they asked for a short video, identified the parts - purchase and delivery was smooth and prompt. Love the great service - l would have hated to buy a new scooter.

I recently ordered the gift scooter set for my 2 yo. The service was very quick I got response of order dispatched pretty next day but things got messed up and order got stuck in transit. However when I contacted the team boldcube Kaelan got back to me and sorted all out for us by sending a new order. Definitely great quality scooter set and excellent service .
Thank you Kaelan and team !!

Ordered some scooter grips for my nephew but there was an error with the delivery company. Boldcube were straight on it and dispatched a second pair next day delivery. One happy nephew.

Had to replace a bolt on my kids scooter and Bold Cube were quick to respond and sent the replacement at no charge. Great customer service!

From my first ordering experience until delivery everything with this company has been fantastic.
I ordered 2 x scooters and 2 x lights and had an issue with paying too quickly before adding the second light and Customer Service assistant Chloe worked her magic and everything sailed through. It’s not often nowadays that you receive such a good service, well done Bold Cube 👏