Veery bad experience
Veery bad experience. We have paid for products but are not getting them. After being promised replacement products Bolindo withdraw that promise as well due to that the miscalculated the price of the replacement products. I would recommend to avoid this website.
Reply from Bolindo
Hi,
We regret and apologize again for the recurrent delivery delay that your order item has received via the supplier.
On the occasions that we have received information from the supplier about further delays, we have immediately announced this to you as a customer. At every opportunity, we have also informed you about the possibility of being able to cancel your order.
If a customer chooses to pay via credit card, the amount is reserved/payed from the account at the time of order, but for invoice payment, we activate the payment after the delivery.
Due to the long delivery time, we did our utmost to try to find an alternative with a shorter delivery time. Our customer service found an alternative but made the mistake of matching the price to the sum of the order, which was incorrect as the order contained three pieces of the requested item and not one piece to which the price of our alternative referred. The mistake was noticed by our customer service shortly after you as a customer received the message and we then announced the mistake the same day, which then meant that the alternative solution became three times as expensive. The price of the original product was from the supplier a greatly reduced promotional price and therefore very difficult to price match with any alternative.