Bollard Security Reviews 132

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, noting that interactions were pleasant and productive. The service is frequently highlighted as exceptional, with many people appreciating the smooth process from initial inquiry to installation. Consumers are particularly impressed with the quality of the products, finding them sturdy, well-made, and effective for security needs. The installation process is often described as quick, clean, and expertly executed, with installers going above and beyond. However, some customers experienced issues with communication and scheduling, reporting delays or unfulfilled appointments. A few people also mentioned dissatisfaction with the product's functionality, specifically regarding how water affects certain bollard types, an issue they felt was not adequately communicated at the time of purchase.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Product

Consumers find product to be positive, highlighting the excellent quality, fitting, and overall experience.... See more

Quality

People report positive experiences with quality. Customers are extremely happy with the product's quality,... See more

Order

Clients share positive opinions on the ordering process. Many reviewers highlight the speed of turnaround,... See more

Based on these reviews

Rated 5 out of 5 stars

From initial contact with Richard to installation I cannot fault Bollard Security LTD. 2 lift assisted SQ 20 bollards fitted today before noon. The fitter,Caleb, turned up on time & worked hard all m... See more

Rated 5 out of 5 stars

We needed a retractable bollard to protect our new campervan. Richard was easily contactable and gave excellent advice. Despite living 300 miles from where the company is based, the bollard was insta... See more

Rated 5 out of 5 stars

What a super company to deal with. There were slight delays in fitting due to bad weather but the team came out at 18:15 to install to ensure it was fitted asap. Josh and another lovely chap fitted... See more

Rated 5 out of 5 stars

I needed to fit an automatic bollard to stop cars parking in my off street parking bay. I initially went with another company but after a frustrating and lengthy delay they finally conceded they could... See more


Company details

  1. Security Equipment Store
  2. Car Security System Installer
  3. Security System Installer

Written by the company

At Bollard Security as the MD of the company customer service and honesty means a lot to me, I cant sleep when I know a customer is not 100% happy, We don't use any sub-contractors for any of our installations, we come with the bollards and take all the rubbish away with us. We are Chas and Safe contractor approved and fully insured, all employees have the relevant qualifications to carry out the installations to the very highest standards. In most cases you have the option to pay once the job is complete, we guarantee installation within 5 days from place of order, all products on the website are in stock and ready for installation. I can be reached on my mobile 8am-10pm 6 days a week.


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent from my first phone call…

Excellent from my first phone call enquiry to the courtesy call after our security post had been fitted. Very professional company, top level customer service, fast and efficient service, post fitted within a week at my convenience. Extremely happy with the quality of the product, the fitting and the overall experience. I highly recommend and commend Bollard Security. Thankyou so much guys!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Professional job by the company

Professional job by Richard, the Boss. Well advised on the type of bollards for my drive. They don't oversell, just honest recommendations to meet the needs for my drive. They did a sterling job, fine finishing and sharp looking with great security. Highly recommended to anyone needing insurance approved and high security bollards. Truly appreciated their product and services. Thanks to Richard and team.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Tragic experience

I purchased 2 Intellipost bollards from bollard security 18 months ago. The initial process was quick and efficient. Unfortunately the experience has been tragic ever since. Intellipost fit the bollards for us, they were fit badly from the get go. This was rectified but the bollards were breaking very frequently taking 5-10 days to fix each time meaning the bollards that we’d paid near £4K for were basically not protecting our drive. Intellipost have refunded the cost price to bollard security- unfortunately bollard security have left me hanging. I have been without bollards since December I’m £4K out of pocket and Richard is not answering my calls. We are within our warranty but have been repeatedly fobbed off. Very very poor experience- have never dealt with any other company like this.

April 9, 2026
Unprompted review
Bollard Security logo

Reply from Bollard Security

We installed the bollards 2 years ago, we stopped selling these bollards due to bollard security not being able to sort any problems out as Intellipost wanted to do the servicing in house, so we took them off the website, you've been dealing direct with Intellipost after you ran into one of your bollards, also they have been sorting the warranty problems out direct with you, I was made aware of the on going problems and agreed with you I would swop them out for our Eco Rise automatic bollards, I sent you an email to legally confirm this. due to the war we have a delay with the bollards, we where due to get over a 100 bollards 3 weeks ago which we have paid for, I've offered you a different bollard which you don't want, I stepped in and agreed this when I did not need to, your husband is a rude man, even you have said this to me, I did not have to agree to this but did do as its the right thing to do, I have thousands of 5 star reviews, do you really think I would agree on email to replace them for a better bollard then not do, I will replace the bollards when they arrive , Thank you for the one star review, I can assure you I will not being going above and beyond for you, due to you being a nice lady i agreed the new bollards and only for that reason, in a court of law I'm not responsible for the bollards, I know this because I've been to court 3 times with similar problems with these type of bollards and not once I have been to blame, were a really honest company yet you've sent me this terrible review. I've not sold Intellipost for 2 years now. I will be in touch when they arrive. The only reason I did not pick the phone up this week is due to my dog having radiation in Edenborough .

Rated 5 out of 5 stars

Impressive

My firm appointed Bollard Security to remove our old car park security barriers and install new automatic bollards. From the outset, I had complete confidence in Richard and his team’s ability to deliver, and they didn’t let me down. The design, planning, and installation were all carried out to our meticulous and challenging timescales.
From the comfort of my office chair, I could see just how hard the team worked, putting in long hours to keep the project on track. It was genuinely impressive to watch. I want to express my thanks to Richard, Kenny, Josh, and the rest of the Bollard Security team for their hard work and professionalism throughout.
The new automatic bollards are working perfectly, and I’m confident they’ll continue to do so for many years to come. If you’re looking for a company that truly cares about the quality of its work, I have no hesitation in recommending Bollard Security.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable experience

Unbelievable experience - Richard couldn’t have been more accommodating in getting me the right product. Kenny and the team on site were master craftsman with our cobbled driveway and a couple of cups of tea later they got all done in day, including worked past sunset to get it done.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

What a great find!!

What a great find! My car was sadly stolen a few weeks ago and we started to look for a security bollard. I tend not to use companies I find on the internet and prefer recommendations from friends or family, however; no one knew anyone who could do this well, so I took a chance on Bollard Security… and I am thankful I did!

Richard (owner and customer liaison) is fantastic, genuine (hard to find with trades people), understanding and professional at all times! This was also the case with the fitter, who was clean, diligent and took pride in the work.

Would use them again without a doubt and highly recommend them to anyone who is trying to protect their cars from the scum that think it’s acceptable to walk into your driveway and steal your car!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Reassuringly professional throughout.

Reassuringly professional throughout, from my initial enquiry to the handover from the installation engineers. The team were very knowledgable and tailored the installation to exactly what we required.
The installation was timely, efficient and very neat and tidy.
I cannot recommend this company enough.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great bollard and service

The bollard I got works absolutely fine, it wad installed very quickly by two very friendly gentlemen. Instantly sorted my issue with people stealing my parking space. I would definitely recommend this company.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Top Tier!! Excellent

The communication throughout the process was excellent, great advice was given as to which bollard to choose. The lad that installed the bollards was very friendly, professional and knowledgable. I wouldn’t go anywhere else if I needed more bollards installed, these guys are top tier!!

March 12, 2026
Unprompted review
Rated 4 out of 5 stars

Great product, professionally fitted but timing of installation could be improved.

I was impressed with the company’s website, choosing and purchasing the right bollard was simple and straightforward. Ash, the boss, and Richard were very helpful in arranging a suitable time and date for installation and Frank, a member of the installation team, was particularly helpful and courteous. The product is excellent and Ash even provided an upgrade for the same price, the installation was very professionally done and left neat and tidy. They’re obviously a busy company, in high demand, so, there were a couple of delays in the agreed arrival time and Cal, one of the installers was not very cooperative but, overall, they have my recommendation.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent…

Richard the owner was very helpful and friendly in initial discusions on the Eco Rise bollards.
Josh and Stephen (the insallers) turned up on the dot at the time they advised they would.
They were friendly, efficient and did an excellent tidy job in installing 2 Eco Rise bollards.
Very pleased with work and bollards.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Bollard installation

Making a decision regarding any construction or installation around the house is not easy. An attempt by thieves to steal my car was made but happily that was unsuccessful. Hence bollard installation was recommended by the car dealers.
I shopped around and contacted several installers of such equipment. I got confused by slagging and getting contradictory advice and even criticism of competitors of amongst installers. In the end I put my faith and trust in Bollard Security. I spoke to Richard, the proprietor of the company. I found him straight talking and seem genuine person to deal with. He was open, fair and transparent.
The bollards were installed by another partner of the company called Kenneth. He was thorough and professional in his job.
In a nutshell, I have no hesitation in recommending Bollard Security and please do not listen to criticism and the “proof will be in pudding”.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Serious physical and visible security for your vehicles

I made an enquiry with Bollard Security on Saturday and the owner was very helpful, giving me advice on how many bollards I would need etc. They were fitted within 3 days of my call. Ryan who did the work was also knowledgeable taking real care over the job and worked hard to complete the installation. If you take your security seriously for your cars I would give these a call. A thoroughly professional service all round. I would not hesitate to recommend this company.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best in the Business.....

Professional. Polite. Trustworthy. The process was seamless and the prices very fair and competitive. Every member of the company was friendly and helpful. Bollard fitted professionally and would have no hesitation in recommending this company to anyone in the market. Car is now secure and bollard blends in with the period and style of our house. Many thanks to all.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

Delighted with the bollard installation from start to finish. Communication from Richard exemplary. Speed of turnaround from placing the order to installation was a matter of days. Job was well done and very tidy. Would absolutely recommend this company to anyone.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

STOP LOOK AND READ!!!!

I have a passion for cars and look after them. I had several layers of security placed on my car and some unknowns attempted to steal it from my drive. They gave it a good go but failed. Shortly after I sold the car and shortly will take delivery of one that I know will get lots of attention from undesirables ( you get my drift).
I decided to further increase my car security and decided to purchase a bollard. I carried out due diligence, did A LOT of research and decided to give Bollard Security a ring. I spoke to Richard and as you read the reviews you know you are dealing with both a " top end" company and an absolute wonderful human being. Honest as the day is long, business ethics to die for and customer focused beyond believe. His advice was based around my stated needs and I did the deal there and then. We mutually agreed an installation date and the installers ( Josh and Ste) turned up this morning. They had the courtesy to text me to say they were running slightly late and arrived at 0930. Very engaging guys who listened as to what I wanted, did their preparation and got started. Around about an hour or so later I went out to inspect quality workmanship ( honestly) and a totally QUALITY product. The bollard passed all my expectations regarding build quality and looks. The guys took time to explain how to operate the lock and post mechanisms, how to maintain it ( one minute every two weeks) and departed for their next assignment. A PERFECT INSTALL.
I would not hesitate to recommend Richard's company ( BOLLARD SECURITY) to Family and friends and anyone else who wants a fantastic customer experience and product. Superb. If you read this review prior to purchasing a bollard I may have saved you a shed load of research!!
Tony Derrick MBE

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

There was a bit of a hiccup with the…

There was a bit of a hiccup with the installation date to begin with but this was swiftly dealt with and the office stayed in close contact with me. The installation team was very friendly and efficient and quality of finish excellent. They washed down my drive on completion.

January 22, 2026
Unprompted review

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