Ordered the watersafe+ swim plugs. Unfortunately they kept falling out. Emailed Bollsen who advised me to use their AR-KI tool. Received new earplugs which were much better for the shape of my ears .... See more
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Review summary
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I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more
Company replied
Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more
Company replied
Excellent product and communication from Bollsen. These are the best earplugs I have had for a good night's sleep and I have tried many. Eliminates background sounds like snoring and planes flying nea... See more
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Company details
Written by the company
🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.
Contact info
Dunajska cesta 159, 1000, Ljubljana, Slovenia
- support@bollsen-hearingprotection.com
- bollsen-hearingprotection.com
4.3
Excellent
481 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poke out — small ears? — hearing protection
I have the black hearing protection for motorcycling. I wondered at the fit as one fell out during a ride without me noticing (when I put on my helmet). Although I constantly checked them (& still do since we bought 4 pairs), I noticed one sits oddly & both stick out a little — causing slight discomfort after many hours. I don’t mind as we typically break after 3-4 hours and remove our ear protection then which gives relief.
We appreciated them so thought of Bollsen when needing something at night. The sounds were as expected — excellent dampening for sleep and still able to hear other sounds — I feel safe that I will still wake up during an emergency.
For me personally, again, these stuck out a little which meant they pushed into my ear when sleeping on my sides. It was uncomfortable enough to wake me up (light sleeper here!) but I gave them my best chance and continued to find another comfortable position (not easy when I sleep in all positions and kept waking up to one side).
The ear protection itself is very comfortable and we have no problems keeping them in for hours. I appreciate the ability to hear other decibels around me and will most likely buy another set x 4 for concerts sometime… and more for motorcycling once they reach their end of their lifespan.
December 25, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Korri, thank you for the detailed and honest feedback. Fit really makes the difference, especially for side sleeping and long rides.
Have you already tried our AR KI Tech Measuring for a more precise, personal fit? It is designed exactly for cases like yours to reduce pressure points and improve long term comfort.
Alen
Founder & CEO
Very helpful
The team at Bolsen were extremely helpful, I spoke to Tom and he answered all of my questions quickly and accurately and was lovely to interact with. The ear plugs came extremely quickly and in excellent condition. I absolutely recommend this brand
December 17, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Maisy,
thank you so much for your kind feedback and for mentioning Tom.
Why do we at BOLLSEN rely on real human support instead of chatbots? Because hearing protection is about trust, precision and health.
BOLLSEN Earplugs stand for fast support, honest advice and products that truly work in everyday life.
Your recommendation means a lot to us.
Alen
Founder & CEO
Works perfectly to silence background…
Works perfectly to silence background noises, I fall asleep easier and wake up later in the morning👍🏻
December 18, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Caroline,
thank you for sharing this. Falling asleep easier and waking up rested is exactly what BOLLSEN Life+ earplugs are designed for.
Why do our earplugs silence background noise but still feel natural? Because we focus on balanced noise reduction, comfort, and real sleep needs, not total isolation.
I am really happy they help improve your nights.
Alen
Founder & CEO
I have been wearing Bollsen earplugs…
I have been wearing Bollsen earplugs for the last five years as has my daughter who is noise sensitive. And we are extremely happy with them.
My latest order unfortunately went missing even though Royal Mail had confirmed its arrival at my door by a tracked photo.
After contacting Bollsen, Tom at customer service he promptly resent them. Thankyou
December 16, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Christine,
thank you for trusting BOLLSEN for so many years. It really means a lot to me to hear that our earplugs help your daughter with noise sensitivity. That is exactly why we started this company back in 2016.
I’m sorry about the delivery issue, but I’m glad Tom could sort it out quickly. We strongly believe in real human customer support, not automated replies. When something goes wrong, we take responsibility and fix it.
Thank you for being part of the BOLLSEN community and for your continued trust.
Best
Alen
Founder and CEO
Bollsen earplugs absolutely brilliant!
I have been using Bollsen earplugs for over a year now . I use both the life + ones for sleep which are great to deal with husbands snoring ! Actually sleep now! I also use the watersafe plugs for swimming which have been a game changer. The AI measuring service making them custom made to your ear size has been brilliant . I cannot fault this company . Tom in customer services has been outstanding as had an issue with the measuring . They sorted the problem promptly and more than compensated me . Recently I missed the deadline for Black friday deals had the earplugs in my basket sent a new order over and they very kindly honored the discount which was a lovely surprise and totally unexpected. I can fully recommend Bollsen earplugs . I have recommended them to my family and friends . I can honestly say I have not had any better customer service from any other company! Absolutely brilliant. In particular massive thanks to Tom !
December 11, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much for your wonderful words 💙 It makes me incredibly happy to hear how well both the BOLLSEN Life+ and Watersafe+ earplugs work for you.
One thing that is very important to us as a family-owned company is that we use real human customer support, not chatbots, because hearing protection requires serious, personal advice with experience. Every customer deserves to speak with someone who truly understands the product and their needs. I’m very proud that Tom delivered exactly this level of care.
Best
Alen
Founder and CEO
Comfortable all night
Most comfortable earplugs I have tried. I can wear all night without discomfort. Good service and communication too. Would recommend.
December 8, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Tim 💙 It means a lot to us at BOLLSEN Hearing Protection that you find our earplugs comfortable all night. Did you know that the unique shape of the BOLLSEN Life+ is officially patented (Patent No. USD961757S1) because it was designed to reduce pressure and increase comfort for long wear? Your experience shows exactly why we spent years perfecting this design.
Best
Alen
Founder and CEO
Ear plugs
Don’t understand how people can give this company a bad review I have had nothing but the best experience the ear plugs are the best. Customer service is on point. I order from them a lot I take advantage of there awesome deals they have. If you on the fence definitely give them a try you won’t be disappointed.
December 8, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Suzie 💙 Your words mean a lot to us. Since 2016 BOLLSEN Hearing Protection has reached over one million orders, yet on Trustpilot we have only around 75 negative reviews out of more than 400 total and 20.000 on our shop and other review platforms. People naturally tend to write more when something goes wrong, and when everything works well most customers stay silent. This “review model” can hurt our credibility, but we accept it and continue working every day to improve the quality of life for everyone who chooses our products.
Best
Alen
Founder and CEO
As a family of gig goers and side sleepers…
As a family of gig goers and side sleeper I ordered suitable earplugs, it’s been a few years since I ordered, so had to rejoin. They came swiftly, however they made my ear sore. I presumed it was that the bit you pull to remove and fit was different, got in touch by email and advised of my problem, (I also have tinnitus now) they suggested I have my ears measured, photographed my ears and emailed across to Bollen, acknowledged receipt, 2 days later new ones but smaller arrived. My ears had changed! (Who’d have guessed!- after all like your nose they grow all your life, but the canal in my case is narrower) Brilliant new ones are pain free.and work. Personally I liked the old pull, easier to grip,but I am one in thousands! Very Happy Customer 👏🏻👏🏻
November 24, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Jacqueline 💙 I’m really happy to hear that the new BOLLSEN earplugs now fit you comfortably and pain free.
Did you know that our ear canals can change over the years, just like you experienced? That’s exactly why we created AR KI TECH, our measurement system that helps us adapt every pair as precisely as possible.
Your story shows how important this innovation is for real comfort, especially for gig goers and side sleepers like you.
Best
Alen
Founder & CEO
I’m 68 years old and finally learned…
I’m 68 years old and finally learned how to swim last year. I don’t like getting water in my ears and had swimmers ear a few times. My friend recommended the Bollsen Swim Earplugs. They are so comfortable to use. Easy to insert. Very easy to clean. Most importantly they keep the water out. Amazing product. Thanks Bollsen!!
November 25, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Lyn 💙 It makes me really happy to hear that our BOLLSEN Watersafe+ Swim Earplugs help you enjoy swimming without worrying about water in your ears.
Did you know that our earplug design is officially patented (Patent No. USD961757S1) and trusted by professional and even Olympic swimmers who rely on a perfect seal and real comfort in the water? Hearing that they work so well for you shows us why this innovation matters.
Best
Alen
Founder & CEO
In answer to
In answer to your question Alen i didnt know your earplugs were designed with folk like me in mind. However, your research was worth it as they really do work a treat.
November 20, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
It really touches me to hear that our work makes a difference for you. Stay close to us on Instagram or email we have beautiful new things coming in 2026 and 2027.
Best
Alen
Founder & CEO
We ordered the headphones for our dog…
We ordered the headphones for our dog who is terrified of fireworks. As soon as he put them on he went to sleep and started snoring, despite the fact it was like the blitz outside. It makes a massive difference to him at this time of year. Wish we’d known about these years ago.
November 11, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Sarah 💙 I’m really happy to hear that your dog can finally relax during fireworks. We’ve spent years carefully developing our DOG+ earmuffs, and it was a real challenge because every dog breed has a different ear shape and head size. We’re constantly improving the design, and in 2026 we’ll launch a new version that I’m sure you and your dog will absolutely love. I promise!!
Best
Alen
Founder & CEO
Simple process to re-order and excellent customer service
Simple process to re-order as they have ear measurements stored. Always excellent customer service and such quick processing and shipping! Thanks again to Tom too
November 11, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Claire 💙 I’m really happy to hear that everything works so well for you.
At BOLLSEN Hearing Protection, we spend an enormous amount of time optimizing customer satisfaction. Every detail, from measurement to delivery, matters to us.
Did you know that we invest heavily in human expertise and education? When someone asks us for help, we make sure they get real expert advice, not chatbot answers. Because when it comes to your ears, only human understanding truly counts.
Best
Alen
Founder & CEO
Better night's sleep and helpful measurement service
The earplugs help me get a much better night's sleep because I am no longer kept awake by snoring or my cat asking for breakfast at 4am! I can still hear sounds but they are quieter and so don't disturb me, and I can hear my alarm in the mornings. The standards ones were a bit uncomfy but the Bollsen Arkitech team were helpful when I was trying to work out how to add measurement to my next order. My new earplugs are smaller and are comfortable.
October 20, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Margaret 💙 It makes me really happy to hear that you’re finally sleeping better with your new BOLLSEN earplugs. Did you know that our AR KI TECH measuring system was developed to help people like you find their perfect fit online?
With this AI-supported innovation, we reduce waste, minimize returns, and save CO₂ while giving customers the comfort of custom-molded earplugs — but at a much fairer price. I’m proud of my team who keeps improving this technology every day.
Best
Alen
Founder & CEO
Life+ with AR KI TECH Measuring earplugs
I have been using the Life+ with AR KI TECH Measuring earplugs for years to enable me to sleep. They are fantastic and the only plugs I have been able to use nightly. I lost one of the earplugs and within one day I have new pairs with me - excellent service! If, like me, you struggle to sleep but don't want a total block out of all noise these are definitely worth a try.
November 8, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Willow 💙 It’s amazing to hear that you’re happy with your Life+ earplugs with AR KI TECH. Did you know that BOLLSEN Hearing Protection completely changed the earplug market with this technology?
With AR KI TECH®, our customers get a perfect fit for less than custom-molded earplugs and because the fit is so precise, we have almost no returns, which helps us cut down on waste and CO₂. I’m really proud of my team for making this innovation possible.
Best
Alen
Founder & CEO
This model lets sound through completely, does not help
Although the model I purchased appeared ergonomic, in reality, the device kept falling out of my ears, didn’t stay securely in place, and, most importantly, failed to block even minor noise. This model lets sound through completely and does not help with sleep.
November 1, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Liudmyla,
I am really sorry you had this experience. It should not happen. Did you know that BOLLSEN developed an online AR KI Tech ear measurement system in 2020? With this tool, we can find your perfect earplug size so they stay secure and block more noise for better sleep.
We already analyzed over one million ear shapes in our database. Can we send you a perfect fit pair for free so you can test the difference?
Best,
Alen
Founder & CEO
Reply from BOLLSEN Hearing Protection
Thank you so much, Michael. We really appreciate your kind words. At BOLLSEN Hearing Protection, we believe expert advice should always come from real people, not AI.
While we use AI tools for translation and efficiency, all hearing protection guidance still comes from our trained human team because true care needs a human touch.
Best
Alen
Founder & CEO
I heard about these from a Google…
I heard about these from a Google search as we have horrible noisy neighbours who bang doors for fun i think. Anyway I was desperate for a full night's sleep so I ordered some. And I can honestly say how pleased I am. They came super quick, they last a long time (not forever but there's reasons why) they mould to your ear after a few wears, they are soft so brilliant for side sleepers but even better I can still hear my alarm. Last night I got to sleep no problem even with all the fireworks going on. The only negative is they do come out sometimes so if they come out before the neighbours have finished banging their doors I still get woken.
November 6, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Emma 💙 It makes me and my team really happy to hear that your nights are finally quieter.
Did you know that BOLLSEN Hearing Protection received an official design patent (Patent No. USD961757S1) for our earplug shape? We created it to fit comfortably for side sleepers like you while still letting you hear important sounds such as your alarm.
Hearing that it works so well for you reminds us why we do what we do.
Best
Alen
Founder & CEO
Wonderful and consistent products
Wonderful and consistent products, shipping, and customer service. I'm so grateful I discovered BOLLSEN.
November 4, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Josh. We’re truly happy that you’re enjoying our products and service.
BOLLSEN is a family-owned company, and we strongly believe in honest business and lasting quality. All our products are certified and developed under the guidance of a verified physician, whose medical expertise helped us create earplugs that truly make a difference.
As a reward for our innovation, we were granted a design patent in the US, UK, and EU.
Best
Alen
Founder & CEO
Brilliant earplugs for swimming and excellent customer service
I had tried many ear plugs for swimming - in pool and sea- over years and none were waterproof- I was about to give up when I came across Bollsen and decided to get my ears measured and give them a try- I have had 2 pairs for at least a year and they are simply brilliant- they are waterproof and I have no problems with my ears which I had previously. Recently when I wanted to order more Tom responded to my email and refunded me for the measurement for my original order- what a lovely gesture- a brilliant company- I highly recommend thank you. Jackie
November 3, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Jackie,
I’m really glad you found a product that lasts. Thats our mission to create value for people and environment.
Thank you for using our AR KI TECH online ear measuring system. We never want to charge customers for something they have already paid for. We believe in honest business and your feedback means a lot to us.
Best regards,
Alen
Founder & CEO
Very comfortable to wear
Very comfortable to wear, easy to use and definitely drown out noise to help for a better sleep.
October 30, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Emma 💙 It truly means a lot to hear that you’re sleeping better with your BOLLSEN earplugs. Did you know that BOLLSEN Hearing Protection developed its patented design (Patent No. USD961757S1) together with over 1,700 customers to achieve the most comfortable fit possible?
That’s why our earplugs were featured by BBC Science Focus as one of the most comfortable and functional earplugs on the market.
Best
Alen
Founder & CEO
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