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Bolt Financial Reviews 3

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TrustScore 3 out of 5

2.8

e-Commerce Solution Provider
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Company details

  1. e-Commerce Solution Provider
  2. e-Commerce Service

Written by the company

Bolt is the checkout, identity, and payments platform powering faster, smarter commerce for merchants and shoppers everywhere.

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2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Bolt's Order Form is Stupid and Misleading

I placed an online order. Order details looked accurate. Shipping - showed my correct name and address. Order Summary - showed the Subtotal, Free Delivery, Taxes & Total. All looked good.

What is completely stupid is - below "Shipping" there is another box I didn't notice which says "Delivery In-Store Pickup EDIT".

When my order was ready, I contacted the merchant and they said they were holding for pickup and that delivery would be an additional $23.00.

This is not a nationwide chain store. It is a small merchant with one location in the entire USA.

1. Why does BOLT's form show "Shipping" if it's not being shipped as well as "Free Delivery" under the Order Summary.

2. Why would a default selection ever be
"In-Store Pickup" - something I never selected and especially for a merchant that has exactly one location in the USA.

3. Why am I now forced to pay $23 shipping for an item marked "Free Delivery"

BOLT needs to change their order form and DO NOT show Shipping if it is not be shipped and do not DEFAULT to "In-store Pickup.

Completely stupid.

October 13, 2024
Unprompted review

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