Bombay Basket - Online Groceries Store in UK  Reviews 

88
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company, consistently mentioning the outstanding quality of their purchases. Customers frequently praise the secure, careful packaging and the prompt delivery services that keep perishable groceries wonderfully fresh. Consumers find the online ordering process very smooth and appreciate the wonderful variety of everyday items available. Some reviewers were not happy with delivery delays, noting that courier partners failed to arrive as scheduled. A few people also mentioned receiving overripe perishable items in their boxes or experiencing frustrating communication gaps. Additionally, some customers experienced missing products from their orders and struggled to get a helpful response.

What people talk about most

Product

People report positive experiences with product quality, noting that items arrive fresh, well-packaged, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt arrivals and secure packaging.... See more

Service

Users describe positive interactions with service, highlighting exceptional attention to detail and... See more

Staff

Consumers find staff to be exceptionally helpful, often highlighting the wonderful and careful packaging... See more

Order

Customers consistently note positive experiences with order, highlighting top service and great care given to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great first experience. Everything came on time and packaging is just exceptional. This is hands down the best online indian grocery store that I've used so far (used around 3-4 others).

Rated 5 out of 5 stars

I have been ordering from Bombay basket for a while now and I love their products, services, and delivery! The order is always packed so thoroughly. I can order glass items easily. Myast order was pac... See more

Rated 5 out of 5 stars

Bombay Basket has excellent stock of Indian groceries. They list products from authentic brands that have assured quality. Availing their services for over 2 years, we have never got poor experience.... See more

Company replied

Rated 5 out of 5 stars

Their packaging is layered and secure, glass bottles are really safely packed and the frozen items are packed with iced packs which keeps the freshness intact however it’s a question that for how long... See more


Company details

  1. Indian Grocery Store
  2. Asian Grocery Store
  3. Fruit and Vegetable Store
  4. Grocery Delivery Service
  5. Grocery Store
  6. Online Food Ordering Service

Written by the company

Bombay Basket is one of the UK's largest and most trusted online Indian grocery stores, with a full range of Indian grocery and green grocery products across all the major brands available in the UK. We aim to provide our customers with all their daily grocery items at the lowest prices. Check out our full range of special offers as you navigate through our website. We operate a live inventory system which means that you will only receive products that you order and will not receive substitute products unless you have specifically agreed to a substitute product being sent. As you navigate through our website, you will find a variety of products including a range of fresh indian vegetables, spices, masalas, lentils, as well as essential food cupboard items and much more. Some of the key brands that we work with include: Fudco, Natco, TRS, Heera, Haldiram's, Shana, Cofresh, MDH, Shan, Aashirvaad, Tilda & Plus hundreds more to choose from as you scroll through our website. We deliver all over the UK, so please enter your postcode in the postcode section of the homepage before you start shopping, to confirm that we deliver to your area. Our delivery drivers and courier partners are always professional and will keep you updated of timings prior to your delivery. Please ensure that you confirm your delivery prior to shopping


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(88)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been ordering from Bombay basket…

I have been ordering from Bombay basket for a while now and I love their products, services, and delivery! The order is always packed so thoroughly. I can order glass items easily. Myast order was packed by Navpreet and Jashan and they did a great job!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Their packaging is layered and secure

Their packaging is layered and secure, glass bottles are really safely packed and the frozen items are packed with iced packs which keeps the freshness intact however it’s a question that for how long they can maintain this for repeated orders and 1 year down, that’s something to see.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Here’s a polished review you can use:



I had a fantastic experience with Bombay Basket! My order was delivered right on time, which I really appreciated. What impressed me the most was the packaging — it was incredibly neat, secure, and unlike anything I’ve seen before. Every product was handled with great care and arrived in perfect condition.

It’s clear that they put a lot of effort into customer satisfaction. I would highly recommend Bombay Basket for online shopping. I’m so pleased with their service that I’ve become a regular customer!

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Rotten mangoes and no customer service

Ordered mangoes along with other groceries, and unfortunately the quality of the mangoes was extremely poor. Very disappointing experience.
Tried reaching out to customer support via email, but received no response. Calling their customer care number simply directs you back to email, which in our experience has not been effective in previous instances either.
We do have photos to support the condition of the mangoes received.
The parcel also included a note from management mentioning it was packed by Ekta and Dipa.
Overall, quite dissatisfied with both the product quality and the lack of customer service.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Food was fresh

Food was fresh. Everything was well packed. Items with best before dates had plenty of date left on. Parcel arrived on time and in good condition. Super value for money. No complaints here.
Shaun.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! The grocery products were delivered promptly and with top-notch packaging. Special thanks to Dipti and Qurleem for their exceptional service! 😊

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Topnotch service,

Topnotch service,
10/10 packing service!!
Thankyou Jyoti & Jashan (the team),who followed my all intructions regarding packing and all iteams packed very well.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience ordering from Bombay Basket

I had a great experience ordering from Bombay Basket in the UK. The package arrived well-packed, with both the dry snacks and frozen kept in excellent condition. Everything was fresh and exactly as described. Really impressed with the quality of packaging and overall service. I’ll definitely be ordering again!

March 18, 2026
Unprompted review

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