Bonacheter Reviews 

Fast shipping (one week to France) and good prices. Nothing else to add.

I live in France and purchased a Dyson hair dryer from this "French" sounding company - I believe they are actually based in China.

The product, when eventually delivered (late) was an Australian model manufactured in the Philippines purely intended for the Australian market and with an Australian plug fitted!

Worse still however is that it is IMPOSSIBLE to register the product online with French Dyson for the manufacturers warranty.

None of this is made clear at the time of purchase.

So the way it now works is that if there is a problem with the product it has to be returned to the company (AT YOUR EXPENSE!) all the way to China(?) for them to either sort it out or not.

The disgraceful level of after sales customer 'care' that Ive experienced so far leads me to conclude that sending back a faulty item for repair is not going to end well.

In summary, I wouldn't buy a single item from this company ever again.

As an ex Fraud Squad detective I would caution you to use this company only at your own risk

I've never seen a deliver service so slow as in bonacheter. You buy, and just after several days they treat your object, and the deliver process is full of steps that take more than a day to be done. I've bought a phone in 12 october and it'a still in Hong Kong!
MODIFICATION OF THE AVIS: IT'S NOVEMBER 8 AND IT'S STUCK, WITHOUT EXPLANATION !!!

I did buy a Nokia phone. It broke down. Nokia had to tell me that it was a phone registered in Hong Kong. Guarantee was not available in Europe. I have to send it to Hong Kong.
No address can be found on their site. Bonachat does not take responsibility; does not offer their guarantee. They distance themselves. I have to pay for transport (35 eur) and 'administrative costs' ( 25 eur ); total 60 eur additional costs, paid by me....
They do not guarantee any replacement.

Commander le 25 mars, reçu le 6 avril par Chronopost contre signature. Impeccable.

8 days after ordering it has not even been dispatched. Emails unanswered; pay a little more and get your product.

I've bought some products and the logistic service (Chronopost) lost my package. That was on 26/09/2017.

Until this moment, no problems with BonAcheter. Not their fault. I've started the process to declare the package as lost. On 06/10/2017 I received an email confirming the loss of the package and saying that the next step in for BonAcheter to contact them, inform the value of the package and get the refund.

BonAcheter was already aware of this problem since 02/10/2017. On 06/10/2017 I've sent BonAcheter the email declaring the lost, order number, delivery number and transmitted the instructions of JUST INFORM CHRONOPOST OF THE VALUE AND GET THE REFUND (Chronopost told me that it should happen in maximum 48h).

Today is 19/10, more than 17 days after the first contact telling that the package was lost and 13 DAYS after the logistic company DECLARED IT AS LOST.

UPDATE: 07/11 and BonAcheter is telling me that Chronopost confirmed them that the product is lost and refund them, although, they WON'T REFUND ME because I didn't hired a lost assurance when I bought the package. I'm contacting a lawyer and will start a motion against them, If anyone else wants to join, I'm up.

Although, the price tags are tempting on the website but be aware you are going to deal with a worthless customer care who never responds. They do not have a proper customer care contact number. The website has many loopholes. I ordered a iPad 2017 from the website on 2nd October and apparently, never going to receive it in France. The status always says in ‘Traitment’. The only good thing is that you have option to pay by PayPal through which at least your payment is secure and you can raise a dispute to get back your refund. Otherwise there is not even a proper option to claim your refund. I am not sure of the product quality because I never received it but for sure I had a bad experience with them.

Produit conforme, prix très compétitif et livraison (de chine) plutôt rapide.

Not delivered for 15 days, no update of status for 10 days. #TFRW20023454

Super content merci à Julia et super service

I ordered LG V20 on 22/8 in the evening, delivered on 29/8 in the morning, less than 7 days.
Phone working normally, AC plug for China but adapter for EU sockets was included.

#TFRW20021247

AFTER NOW 5 MONTHS OF WRITING EMAILS AND ASKING TO PAY ME THE MONEY BACK FOR A PRODUCT I HAVE NEVER RECEIVED - I GET NO ANSWER WHATSOEVER. ABSOLUTE SILENCE ON THE SIDE OF BONACHETER.

SO, PLEASE MAKE SURE THAT YOU DO NOT ORDER ANYTHING WITH BONACHETER - THEY ARE AN ABSOLUTE RIP-OFF COMPANY. THEY STEAL THE MONEY FROM YOU!

No customer service, no answer. I've paid 700 euros for a product that was never delivered. this is outrageous. I never had such a bad experience. DO NOT ORDER ANYTHING WITH BONACHETER - IT'S RIP OFF COMPANY!!!

Toujours pas de colis!!!!! Maintenant le suivi dit: „colis introuvable“
En 3 mois, j'ai eu deux réponse d'un certaine "Julia" que ma commende va arriver - toujours rien! Maintenat le colis semble "être perdue". A mon bonacheter est de l'arnaque pur! Surtout ne commendez rien chez eux!!!

NOT DELIVERED FOR 2 MONTHS¨!!!!!!!!!!!!!!!!
IF YOU READ THIS REVIEW - DO NOT ORDER WITH BONACHETER!
IT'S COMPLETE RIP-OFF! I'VE PAID 700 EUROS AND 2 MONTHS LATER HAVE NOT RECEIVED MY ORDER!
YOU CANNOT CONTACT THEM, THERE IS NO CUSTOMER SERCICE - THE WHOLE THINKG IS OUTRAGEOUS.

J'attends toujours. J'ai eu le lien de suivi il y a neuf jours et depuis rien ne bouge!!! Ce service est un scandale et je regrette sincèrement d'avoir commendé avec Bon Acheter. Mon fils a besoin de cet objectif pour un projet qui debuttera le 10 Octobre et j'ai ni confiance que ma commande arrive à temps ni du tout!!! Que faire? J'aimerais bien annuler ma commande - mais comment faire???

2017-09-18 17:48
CHRONOPOST NETWORKS HONG KONG, Outbound linehaul scan, Comment: Departure to the finale destination

If you have to return something, they charge you 35E to send back to HK, and then 25E of administratif fee, seriously???

It was the first time I used Bonacheter. I was tempted by the price and I don't regret using them. The package arrived sooner than I expected. It was well wrapped an protected by bubble wrap. I received an e mail from the courier telling me when he was going to deliver the package. I was impressed. I will definitely use Bonacheter again.

Nikon camera delivered quickly to France but seals had been removed from packaging with some internal packaging missing, although advertised for sale to France no European charger supplied and no European guarantee document, the charger and documents supplied are for India

La caméra Nikon a été livrée rapidement en France, mais les phoques ont été retirés de l'emballage avec des emballages internes manquants, bien qu'ils soient vendus en France, pas de chargeur européen fourni et aucun document de garantie européen, le chargeur et les documents fournis sont destinés à l'Inde

transaction impeccable je recommande Bonacheter

Super bien emballer super conforme à mais attente je recommande