bonbon.hr Reviews 

I purchased an e-SIM from bonbon.hr for my trip to Croatia, but it was never delivered to my email. I tried contacting customer support immediately, but they didn't even bother to respond until long after my holiday was already over.

To make matters worse, support simply informed me that I am not eligible for a refund—for a service they failed to deliver on time! Total waste of money and horrible customer experience. Avoid this provider if you actually need a reliable internet connection on your trip.

2 months I am trying to reach support via chat for my 2 numbers I have, 2 months waiting more than 30 even 60 minutes for someone to respond, in meantime life happens or page/chat automatically shuts down and when I try connect again, it starts all over again. Pretty frustrating experience.

My experience with bonbon customer support was rude and unhelpful. They refused to properly answer my questions, which is one of the main reasons why I decided to leave. On top of that, the app keeps crashing all the time, making the overall user experience even worse. Instead of getting clear help and reliable service, I was met with poor communication and a broken app. Very disappointing experience, and I would not recommend bonbon.

First of all they put my number in additional roaming charges after actually 79 days outside of Croatia in a message where they say I was 123 days outside Croatia. Email complaint was sent and there was no answer provided. If that would be all, I would just switch the different operator and move on but in addition to that, they completely blocked my outgoing calls outside Croatia. I was back in Croatia actually for a week when they decided to apply those fees, but as I was in Croatia everything was working. I left again the country because of business for 3 weeks and now I can not call anyone but I can only receive the calls.Customer support is not even replying in chat, after 4 hours of waiting they are rude and with no empathy at all, saying to me to change te SIM card when I am back in Croatia. Absolutely zero help.. Would never recommend to anyone, as you can't get a fair service when you actually need these services in foreign country.

The customer service is USELESS and rude. A woman named Nataša was very impolite and made me wait 4 hours for a simple reply. I'm still waiting, they did a good job hiding a customer service phone number so you can't call them. Also, they have a Facebook page and you can't rate them. It says enough about the quality of their service.