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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art Supply Store

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company

Great company. Very happy with our portrait. Great communication and the whole process was extremely easy and they sent me many versions for me to see and listened to any changes I wanted to make. Thank you very much. This was a surprise for my wife after losing our beloved German Shepherd “Ranger”, whom she loved dearly. When she saw the portrait she was crying tears of joy. Thanks again.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Nice painting

Ordered a print with hesitation. After receiving it, love the print. Was given choices on type of print background. Glad I pulled the pin!!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

100% Satisfied and Happy

The team was very patient with us as we went through multiple versions until we found the perfect one! Thank you to the entire team there for your hard work, much appreciated.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

The portrait Is absolutely stunning

The portrait Is absolutely stunning. Since my Tank passed years ago and I had few good pictures of him, the artist captured his facial expression almost to perfection.
Looking forward to having another pet done soon by the talented artists at Bondel.

August 23, 2025
Unprompted review
Rated 4 out of 5 stars

It’s very pretty

It’s very pretty, but it still looks more like a picture than a painting. Just adding a few paint strokes here and there doesn’t give it the look I was hopping for, the look of a painting. But, again is a pretty memory of my baby.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience!

I am very pleased with our portrait and they communicated so well with me during the process. I was able to make a few suggestions to the original version and they were happy to adjust the colors. This will be a treasured piece of art in our home.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

I love my drawing

I love my drawing. The artists are extremely talented.
They choose background colors , that fit perfectly in my home, without ever seeing it.
And they captured the tenderness in my dogs eyes perfectly.
Also Victor and Andrew have been so cool to work with. They have made it so easy to create a memorial for my beloved pet. Never forget. ❤️

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service and product

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy eyes, and Bondel did exactly that for me. Thanks so much for depicting my little man on a beautiful portrait that I will cherish forever!!

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Perfectly Happy

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted everything just right and the folks at this company were extremely patient and understanding. The end result is so worth it. Next plan to have our other two Huskies, now beyond the Rainbow Bridge, honored in their own special portrait as well!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

A Portrait of Love and Memory

I couldn't be more grateful for the beautiful painting of Harlee and Bodie. Though they are no longer with us, this artwork captures their spirit so perfectly that every time I look at it, I can’t help but smile. The love, warmth, and personality in their eyes were brought to life with such care and detail—it truly feels like they're still here with me. This painting is more than just art; it’s a cherished memory frozen in time, and I will treasure it forever. Thank you for giving me a piece of them to hold onto. ❤️

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with how both of…

I couldn’t be happier with how both of my portraits turned out. I’ve admired the beautiful puppy portraits my friends have displayed for a while, but I just never got around to doing it myself. I’m so glad I finally did—Bondel made the whole process effortless and quick, and the results are everything I hoped for. I’m truly grateful.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with. They went above and beyond to make sure I was satisfied with the final product. I purchased two portraits and I cannot stop staring at them. Absolutely gorgeous!

July 28, 2025
Unprompted review

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