Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more
Company replied
Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward t... See more
Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more
Company replied
Company details
- Food Products Supplier
- Catering Food and Drink Supplier
- Cheese Shop
- Confectionery
- Dairy Supplier
- Online Food Ordering Service
Written by the company
At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online
Contact info
Unit 27 Carlton Business Park - Carlton Road, TN23 1EF, Ashford, United Kingdom
- +441233660158
- bonjour@bonnebouffe.co.uk
- bonnebouffe.co.uk
4.8
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good products that makes the difference.
March 27, 2026
I haven't received my order.
March 30, 2026
Reply from BonneBouffe
Dear Victoria, Thank you for taking the time to share your feedback with us. We are sorry that there was a dely in delivering your order. We see that we have been in touch with you and trust that the issue was resolved to your satisfaction, but please feel free to contact us again at bonjour@bonnebouffe.co.uk if there's anything else we can assist you with.
Kind regards, Caroline
The order was delivered on time
The order was delivered on time. The food was packed extremely well, with no chance of anything breaking. And the food is delicious, particularly the Sarladaise potatoes with confit duck. I look forward to eating all the other yummies.
March 30, 2026
Reply from BonneBouffe
Dear Joseph, Thank you so much for your great feedback! We're thrilled to hear that you like our products, and packaging. Thank you for being a valued customer and for taking the time to share your experience with others. Kind regards, Caroline
The food I ordered was well packed and…
The food I ordered was well packed and quickly delivered
March 30, 2026
Gorgeous Website and Fabulous Products
Gorgeous website. Fabulous products. Lightning fast delivery in most superior and state of the art packaging. Just perfect really.
March 30, 2026
Reply from BonneBouffe
Dear John, We're absolutely thrilled to read your glowing review! We are glad to hear that you like our products and website. Our team always takes great care while packing products and aim to ship orders as soon as possible, so we are glad to hear that your order reached you quickly and that you enjoy our products. As a small business, your support really means a lot to us!
Kind regards, Caroline
It’s my No1 place to go to for my…
It’s my No1 place to go to for my French cuisine, reasonably priced and fast delivery
March 30, 2026
Amazing online platform for French products
Speedy delivery, reasonable price, very nice wrapping - all products arriving in excellent condition. Will definitely order again.
March 27, 2026
Unprompted review
Excellent feedback
February 27, 2026
Exceptional service
Exceptional service, fast delivery and the products are the finest quality. The best butter I've tasted.
February 26, 2026
Reply from BonneBouffe
Dear Nicole, Thank you for your great feedback. We are delighted that you had a good shopping experience with us and are enjoying our Echire Baratte Butter ! Kind regards, Caroline
Too sweet
Unfortunately, it was too sweet, and not at all tangy like I was expecting
February 26, 2026
Reply from BonneBouffe
Dear Adie, Thank you for taking the time to share your feedback with us. We are sorry that the Bonne Maman Jam did not meet your expectation. Please feel free to contact us at bonjour@bonnebouffe.co.uk if there's anything else we can assist you with.
Kind regards, BonneBouffe
Reply from BonneBouffe
Dear Bianca, We’re grateful for your feedback and glad that you had a good shopping experience with us! As a small business your recommendation means a lot to us. Kind regards, Caroline
Best jam on the market
Best jam on the market, have used it for years. BonneBouffe have consistently had an easy to navigate website and delivery is fast. Excellent service.
February 23, 2026
Reply from BonneBouffe
Dear Ian, Thank you so much for taking the time to leave a review! We're thrilled to hear that you're satisfied with your experience with us and like our products, and we look forward to serving you again in the future. Kind regards, Caroline
Reply from BonneBouffe
Dear Paul, Thank you for your lovely feedback! We're thrilled to know you love our popular Roscoff Onion, and that you had a pleasant shopping experience with us. Best regards, Caroline.
Best prunes in all humanity
I've ordered several times from this company and delivery is always swift. I buy their Agen prunes which are absolutely delicious and at a better price than elsewhere. Very happy
January 28, 2026
Reply from BonneBouffe
Dear Amanda, We are delighted to read your great feedback on the Agen Prunes and that you love them as much as we do! Kind regards, Caroline
Top class suppliers of delicious French…
Top class suppliers of delicious French food. Packaging is outstanding to keep your items safe whilst in transit. Overall great service and quality.
January 27, 2026
Reply from BonneBouffe
Dear Darryl, Thank you so much for such a lovely feedback, we really appreciate it. We are truly delighted that you had a good shopping experience with us and that you enjoy our products! Kind regards, Caroline
Des Memoires
Des Memoires! Merci. When I need reminding of the joys of living in France I'll be back again with an order.
January 29, 2026
Reply from BonneBouffe
Dear David, Thank you very much for your lovely feedback; we're glad that we can provide that taste of France! Do you know that you can also keep up to date with special offers and new products by subscribing to our newsletter? Kind regards, Caroline
Excellent company to order from
Excellent company to order from. Good products selection.Packed and posted same day. Delivery within 24 hours. Sensibly and well packed without too much recycling.
January 29, 2026
Reply from BonneBouffe
Dear Sara, Thanks for your great feedback! Our team always takes great care while packing products and we are glad that you had a good shopping experience with us ! As a small business, your support really means a lot to us! Kind regards, Caroline
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