Bon Parfumeur Reviews 39

It's been weeks since I'm trying to solve my order problems with this company. My order initially came with the 100ml missing. They were unreachable by phone and mail and didn't call me back when promised. Then, without ever replying to my e-mail, they refunded me. Later, after my comment on IG they sent me a text to which they also didn't give me a follow up. Now, after I had to order my perfume again, it still hasn't arrived even though it's been 2 weeks. With such a terrible customer service it is impossible to trust you with buying such high-end products. My order still hasn't arrived and there is zero communication from your side.

Im still surprised. I do not recommend making any orders with them.

I have bought the coffret atelier and the experience was flawless, they sent me an email to update me from when they prepare the package to when it's delivered. The parfumes are of great quality and i would suggest anybody to try them.

Such a shame... I should be giving this company a five star review as the product is incredible.
In short, the fragrances are absolutely delicious but the customer service isn't great.
I initially bought fragrance 101 from a boutique. Absolutely beautiful scent. Totally addicted.
I then wanted to share the love and bought the 25 sample scents as a gift for a friend - who loved them.
I then bought two of my friends small gifts ... 2 of their 5 x sample bottle sets:
They arrived minus one of the fabric presentation bags. I would send an email and 2 days later get a response. They advised I'd bought a 10 bottle set - but that isn't even an option in the website!
So, a week later, no closer to them agreeing to send what is advertised in their photographs, I'm having to find my own way to present them nicely. Not great.