BON PERGOLA Reviews 131

It was easy to: order, modify, schedule delivery and it came with all the parts. The pergola looks amazing and the lights and louvres work. I had a two handy and knowledgeable people put it together in one day!

Great communication and assistance from the beginning! Can’t wait to get started!!!

Installation instructions were spot on. Every component was used, nothing left over. It is now much easier and comfortable to sit in our backyard on our newer patio without overheating in the middle of the day.

The service was excellent with Bon Pergola, and they were very patient with us on the different options. They also worked with us on the shipping date, even when we had to reschedule. They answer questions on the phone or through text very quickly, which made the whole experience easier.

This company strives to make things perfect. Any shipping error has been immediately rectified.

We like the storage shed and we were able to assemble it in a single day. It would help if the English plans were more detailed. Without the larger and more detailed Japanese plans and the video we would have had some issues. The English plans only printed on one page and we couldn’t enlarge them for printing.

David helped us with our barrage of questions and was extremely helpful, knowledgeable and patient. We had called other places for quotes and even if we were able to get a better price we still would have chosen Bon just from the simple fact that they are so informative and helpful. Couldn’t have asked for better customer service. No AI here! 😊 And very happy with our pergola.

Ordered over the phone from Ohio. Receptive informative staff. Answered any and all questions and gave accurate and complete delivery information.
Pergola arrived on time just as described and was in great condition.
Our landscape crew completed installation in two days and it's absolutely beautiful and adds value and shade to our small patio home.

Bon Pergola's CS is the best. As a contractor that is imperative with us to work with a company that stands behind thier product. We had a product issue and after trouble shooting, they sent us the new part which fixed the issue. The Pergola is well made and worth the investment.

The Yodoko shed is relatively easy to install. There was not sufficient amount of the shelf clips provided. I had 4 shelves and 4 shelf rails in the package, however, I was able to install only 2 shelves with the provided shelf clips. The company, Bon Pergolar was very responsive to my request and sent me additional shelf clips for free. Great company and very good product/shed

We have been impressed with the customer service from the day we visited the showroom. Every call during set up was answered promptly. The quality of the product is top notch.

Very strong posts and rest of structure, the integrated LED is clean looking. great follow-through customer service on little issues like a bent louvre.

Got our pergola about 2 summers ago. Still looks great and have had no issues. Got the heater on in April 2025 and it has worked wonderfully. Easy install.

Great communication around scheduling delivery. Delivery went smoothly.

Amazing customer service! They expertly assisted my contractor with assembly and installation. The product is incredibly strong and fantastic. Love it—highly recommend this A+ company!

Great service

The customer service is amazing. When you call, you speak to a human. I completed a large complex project and the team at Bon was great from start to finish (and after). They helped with design, delivery, installation and post-installation questions. I cannot say enough about the customer service. 10/10.

need better communication - use AI

Fast service and deep knowledge. Pleasure to work with.