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4.4
2K reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
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Bonprix has ein gross Auswähl Gewand in ein fair price.
The service is quick. And in case of problem they react quickly.
Reply from bonprix
Liebe Frau Reisinger, vielen Dank für Ihr Feedback! Es freut uns sehr, dass Sie zufrieden sind. Das motiviert uns, auch in Zukunft unser Bestes zu geben, um Sie weiterhin optimal zu betreuen.
Herzliche Grüße,
Sandra
Ihr bonprix-Team
I am very happy with this company. The ordered items arrive very quickly, and returns happen without a problem. This is my favorite online shop!
Reply from bonprix
Hallo dear Barbara, and thanks for sharing your enthusiasm. We hope you find a company and team you trust, and that we can maintain a long-lasting, reliable relationship with you as a customer. Take care and enjoy the incoming weekend. Your bonprix Service
After we ordered a cupboard, we only received promotional emails but nothing about the delivery status. After 1.5 weeks, we suddenly received the refund. No delivery notes or updates etc. Communication from then is sadly really bad.
Plus, we had actually a discount code at the beginning. But after we were forced by the system to first log in, the discount code became invalid because we applied it before logging ourselves in. This shouldn´t happen..
Reply from bonprix
Dear customer! I'm really sorry that you experienced these inconveniences. While I would love to help you directly, I don't have access to your personal data. If you still trust us, could you please send an email to service@bonprix.at? This will allow our customer support team to verify your case and provide the assistance you haven't received yet. Please accept our apologies. B. Brovarone bonprix customer care
Quick delivery, good quality products, totally recommend.
I was very happy to find some 'larger' sized clothes for my son...and a beautiful dress for my daughter for our upcoming wedding. Was very happy that both sets of clothes fit!
Reply from bonprix
Dear Mrs. Nili,
we are sorry if you are not completely satisfied with bonprix.
Unfortunately, we are unable to locate your customer account using your data here. Please send us an e-mail. We will surely find a solution together.
Best regards
P. Pinamonti
Your team bonprix
My customer number is 311861224. I have access to a special discount of bonprix via my employer. The voucher is valid only for bonprix.de. From this site it is not possible to order a delivery to Austria. Because bonprix.at and bonprix.de are somehow separated. I was waiting about a week for a reply from bonprix whether they can offer me a voucher for bonprix.at or whether they can deliver from bonprix.de to Austria. They never answered directly to my question despite the fact that I asked it. Every time they advised to wait for a voucher in a newsletter that they send to all the customers. But I am not all the customers. I want to use my corporate benefits. Their replies made me only angry. Bonprix lost me as a customer forever.
Reply from bonprix
Dear Miss A.,
we are really sorry that you are so upset.
Unfortunately, bonprix Germany and bonprix Austria are two separate companies. For this reason a voucher valid in Germany is not valid in Austria.
Please wait for a voucher in our newsletter. We send them to our customers to inform about discounts, vouchers and benefits.
Thank you in advance for your understanding.
Best regards
P. Pinamonti
Your team bonprix
I am very happy with the things I bought from bonprix and their services are very fast and good
TOP Service Qualiti ware
brete palete
zustelung ok
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