I ordered a forest and an individual tree. Both arrived very quickly and where in excellent condition, very impressed, worth the price. My only little bugbear was that although they were supplied w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the Bonsai, but the communication with the staff was not very successful. I was promised a Rabat Code for my next purchase because the Bonsai was smaller than promised, what was ok for me. But... See more
Company replied
The delivery was a little bit too late and the pot was damaged. The bonsai didn’t look-alike from the photo of the website. But I must say that the service was really reliable, quick and customer-fr... See more
Company replied
The bonsai tree was amazing (top quality), the family loved the gift. Packaging was top notch, considering the GLS pickup point dealer did not handle it with care, holding the box side ways when the a... See more
Company replied
Company details
Written by the company
Bonsaiwonder, founded in 2023, aims to inspire Europe with the magic of bonsai. We offer only the highest quality bonsais, carefully cultivated in the traditional way in Asia. Our commitment doesn’t end after purchase, as we are always ready to guide you in caring for your bonsai and answering all your questions. What makes us unique is our focus on premium quality and providing personalized, expert advice both before and after your purchase. However, we prefer to let our satisfied customers speak for us.
BONSAIWONDER®
Written by the company
- Where Nature Becomes Art
- At Bonsaiwonder, we believe a bonsai is more than a tree. It is a living piece of art, shaped by time, patience, and care. Each bonsai carries its own quiet story, bringing balance, beauty, and calm into your space. We are dedicated to creating an experience that feels personal, refined, and unforgettable. From the moment you discover your bonsai to the years it grows with you, we are here to guide you with genuine care and attention to detail.
- Our Community & Care
- We are building more than a brand. We are creating a community. A place for those who appreciate growth, beauty, and mindfulness. Our customers are at the heart of everything we do. We are always here to support you, offering guidance, care, and inspiration at every step of your journey.
60-day freshness guarantee!
Free shipping and pay later available
To ensure the best quality for our customers, we follow these guidelines:
(1) Thorough inspection – Before shipping, we carefully check each bonsai for diseases and pests.
(2) Secure packaging – We pack the bonsai firmly and with care to ensure it arrives safely. If something does go wrong during shipping, we will work with you to find a suitable solution.
(3) 60-day guarantee – Because we fully stand behind the quality of our bonsai, we offer a 60-day guarantee. If anything happens within this period, we will gladly help you restore your bonsai to health.
Contact info
Aalsmeer, Netherlands
- +31631075895
- support@bonsaiwonder.com
- bonsaiwonder.com
Explore our Bonsai 🛒🪴
4.1
Great
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 1 week
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I received my Bonsai and I'm very happy…
I received my Bonsai and I'm very happy about everything.. fast delivery, packaged professional. It's look even better then in the photos,I definitely recomand! Thank you Bonsaiwonder.
April 1, 2026
Unprompted review
Great quality bonsai, very happy with the purchase
I had a very positive experience with Bonsaiwonder.
The bonsai arrived in good condition, healthy and well packaged. It even had small flowers already, which was a really nice surprise.
The overall quality of the tree is very good, with a beautiful structure and strong leaves.
The drip tray arrived slightly damaged, but it’s not a problem for me and doesn’t affect the product.
Overall, I’m very satisfied and would definitely recommend them.
March 24, 2026
Unprompted review
Nice, little tree
Nice, little tree! :-) And impressive packing, no chance the tree would be damaged.
March 18, 2026
Arrived safely and intact in Finland
The bonsai was of high quality and also what was promised. The pot and tree were packed very well and they arrived intact in the box. The delivery to Finland did not start immediately but was delayed for almost a week. After it started, the delivery was fast.
March 20, 2026
Bonsaiwonder? Yes, it is a wonder!
The bonsais arrived in perfect condition. The little trees are already in full bloom. If you’re having second thoughts about buying from Bonsaiwonder, let me reassure you. Go for it!
March 2, 2026
Reply from Bonsaiwonder
Hello Franz,
We're sorry to hear that! I have checked, and my colleague answered your email this afternoon. We will send a new drip tray next Monday.
Kind regards,
Team Bonsaiwonder
Beautiful and well kept plants
Beautiful and well kept plants. Good packaging. Vase got damaged for one of my orders, but they were quick in sending a replacement.
Very happy.
March 1, 2026
As beautiful as expected
Very beautiful bonsai. Shipping was slow but explained by the snow storm at the time, which was understood. It was very well secured in its package, pristine!
March 1, 2026
Week 8 of not receiving the products
Week 8 of not receiving the products, my funds nor a usable feedback from customer service - it’s a scam…
Update: 10 weeks of not receiving the products. Can you please refund me?
February 25, 2026
Reply from Bonsaiwonder
Hello Jannik,
We are aware of the issue with your order and sincerely apologize for the delay. We appreciate your agreement to the delivery in two weeks. As compensation for the delay, we will also provide a 10% refund.
Kind regards,
Team Bonsaiwonder
Wonderful
It was a birthday présent and a wonderful surprise! I love it! And a little afraid to take care of it because I don’t know anything about bonzaï.I’ll give love to it and read carefully the instrucions.
March 2, 2026
My bonsai arrived in perfect condition
My bonsai arrived in perfect condition, my first but not my last bonsai from Bonsai Wonder
March 1, 2026
Very good packaging !
February 16, 2026
I received my bonsai tree completely…
I received my bonsai tree completely dehydrated and almost dead, losing its leaves a few days later. No protection in the packaging, delivery a week after ordering despite paying for express delivery and no compensation to remedy this. And my bonsai tree is beyond repair !
January 30, 2026
Reply from Bonsaiwonder
Hi Pauline,
We’re very sorry to hear that your bonsai didn’t arrive in perfect condition. That’s absolutely not the experience we want you to have with Bonsaiwonder.
Of course, we will send you a new bonsai free of charge. 🌿
We’ve just sent you an email with more information and the next steps. Please check your inbox (and possibly your spam folder). If you have any questions, we’re here to help.
Kind regards,
Team Bonsaiwonder 🪴
No feedback or shipment confirmation
I ordered four weeks ago and still haven’t received my items or a confirmation of shipment. The only feedback I got is that it will be shipped “on Monday,” but without any clear timeline or explanation. At this point, I’m honestly not sure which Monday they are referring to.
Waiting four weeks without transparent communication or a concrete delivery date is too long and no longer acceptable. Very disappointing.
Update: I shared my order number (#BW1010589) again three days ago, but I still haven’t received any update or feedback? At this point, I would kindly ask you to cancel the order and issue a refund, as it appears that the order has not yet been shipped.
Update: My order is in the meantime 6 weeks old. No feedback from customer service, products are still not shipped - I think this is a scam. Worst online shop experience I ever had...
Thanks,
Jannik
January 28, 2026
Unprompted review
Reply from Bonsaiwonder
Dear Customer,
We are very sorry to read about your experience and understand your frustration.
To our knowledge, all orders have already been shipped. Over the past few weeks, we deliberately postponed shipments to Poland because temperatures were as low as -15°C. In such extreme cold, bonsai trees would unfortunately arrive frozen and severely damaged. We chose to wait to prevent your trees from arriving dead.
The weather conditions have now improved, and we are able to safely ship to Poland again.
We also noticed that the review was left anonymously. Could you please share your order number with us? It starts with #BW. This will allow us to locate your order immediately and provide you with a clear and concrete update.
Again, our sincere apologies for the inconvenience and the lack of clarity. We truly appreciate your patience and would like to resolve this for you as quickly as possible.
Kind regards,
Team BONSAIWONDER🪴
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