Bonsoir of London Reviews 30

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I wish there were 100 stars! The 3 ladies, Nicola, Joanne and Maxine are very proffesional, pleasant and friendly. Bonsoir have definately in my opinion the best of customer services I have ever c... See more

Rated 5 out of 5 stars

I bought a nightshirt for my husband (80) He loves it , the best that he has ever had, the quality of the cloth, the quality of the construction, the fit, the length, in general The most perfect night... See more

Rated 3 out of 5 stars

I bought a nightdress last year which was excellent quality and very comfortable, though did shrink a bit after washing. This year I bought another of the same style. The fabric is noticeably thinne... See more

Rated 5 out of 5 stars

The goods were delivered on stated time in good condition. I was kept informed about the whole process from purchasing to delivery Good quality bedding bought. Looks good and expensive different fro... See more

Company details

  1. Clothing Store
  2. Bedding Store
  3. Children's Clothing Store
  4. Men's Clothing Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

Bonsoir of London - Producers of the finest quality luxury nightwear, sleepwear and home wear. Including luxury silk pyjamas and cashmere robes, for both men and women. We are proud to have been in operation for 100 years, since 1926.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Very disappointed!

EDIT I did contact the company directly before posting the review and received an apology, but that was all.

I have used this company since 2018 and whilst costly, the quality of the fabric justified the price until my latest purchase this year, which did not.
Poor quality fabric that was thin and lacking the quality of previous purchases.
Will not be purchasing from them again.

January 21, 2026
Unprompted review
Bonsoir of London logo

Reply from Bonsoir of London

We are very sorry to read this, particularly as you have been a valued customer of ours since 2018.

It is naturally disappointing to hear that your most recent purchase did not reflect the quality you have come to expect from us. We take great care in the selection of our fabrics, and your feedback is taken extremely seriously.

We would very much appreciate the opportunity to look into this further and understand what may have gone wrong. Please do contact our Customer Services team at customerservices@bonsoirbypost.com, quoting your order details, and we will ensure this is reviewed promptly.

Thank you for bringing this to our attention.

Best wishes,
Bonsoir Customer Services

Rated 1 out of 5 stars

Cheaply made.

Even at 60% off the Liberty print pajamas were a splurge. The fabric is cheap, thin and stiff. The color is drab. I suspect it is a knock off of Liberty. The cut is dowdy and the finish very cheap. I haven’t washed but expect stitches to unravel and fabric to shrink. Very disappointed.

August 23, 2024
Unprompted review
Bonsoir of London logo

Reply from Bonsoir of London

We are sorry to read of your disappointment.

We would like to confirm that all Liberty print garments we offer are made exclusively using genuine Liberty fabric, sourced directly from Liberty London. Authenticity and quality are fundamental to our brand, and we take great care in both the selection of our materials and the standards of our craftsmanship.

We regret that this particular purchase did not meet your expectations in terms of fabric, cut, and finish, as this is not representative of the experience we aim to provide.

Although some time has passed since your order, our Customer Services team would be happy to discuss your feedback further should you wish to get in touch.

Best wishes,
Bonsoir Customer Services

Rated 2 out of 5 stars

Taking the micky

Lovely Insta marketing, but 5 quid boxers for 35. Material, manufacture, cut feel you could find in pound land. Stay with brands that actually provide something for the money.

August 2, 2024
Unprompted review
Bonsoir of London logo

Reply from Bonsoir of London

We are sorry to read of your disappointment.

We take great care in the design and manufacture of all our garments, with a strong emphasis on quality materials, craftsmanship, and fit. We appreciate that perceptions of value can vary, and we are sorry to hear that your purchase did not meet your expectations on this occasion.

Your feedback has been noted, and although some time has passed since your order, our Customer Services team would be happy to assist further should you wish to get in touch.

Rated 5 out of 5 stars

Beautiful nightdress in brushed cotton

I am delighted with the brushed cotton nightdress I bought from Bonsoir. The fabric is so soft and the style really comfortable. Only wish I’d discovered this company years ago. Really worth the money.

February 29, 2024
Unprompted review
Rated 3 out of 5 stars

Comfortable nightdress but quality lower

I bought a nightdress last year which was excellent quality and very comfortable, though did shrink a bit after washing. This year I bought another of the same style. The fabric is noticeably thinner and the stitching has come undone at the wrists of both sleeves, whereas my older one was well finished. It seems this one is more cheaply made and the quality is not as good. It has also shrunk a lot more so that the sleeves and length are about 3 inches shorter. These nightdresses are very comfortable but I was very disappointed at the obvious deterioration in quality despite the price remaining the same.

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very cosy pyjamas in brushed cotton. Just ordered some for my husband for Valentines Day and by mistake sent them to my sister's address and she is out of the country. Glenys from Customer Services tried to get package back from Royal Mail but they keep them for at least 2 weeks. New pair being sent right away. Have always found them super helpful if you have any problems...

February 9, 2022
Unprompted review
Rated 3 out of 5 stars

Short in leg and arm

Expensive nightwear. Lovely fabrics especially soft brushed cotton. Ladies pyjamas too short in legs and arms for me. I am 5’8”. £95 is unrealistic if they don’t provide a ‘tall’ size. Night dresses are a good length. Come on Bonsoir do something about it.

January 16, 2022
Unprompted review
Rated 1 out of 5 stars

THE PYJAMAS SHRANK!

I actually can't remember when I bought the 2 pairs of pyjamas - 1 for myself and 1 for my partner - but it was a little over a year ago. But that is irrelevant. The website was very tantalising and the range of pyjamas very attractive. The price (not low) suggested that they would be top quality. We received them and were instantly impressed. However, bit by bit, despite washing them entirely according to instruction, they have shrunk! The cuff of the sleeves, for example, on both pairs is now at least 10 cm above the wrist. Shocking. We will not dare to shop with this company again.

January 3, 2021
Unprompted review
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