WestAce Casino | 400% up to $22,500 + 400 FS Reviews 

In my experience, my account was already verified, yet another verification request appeared when I tried to redeem. I don't mind security checks, but repeating the same process is frustrating. ��

The email said my payout was approved, but the site still showed pending. Support told me to wait 24 hours, then ended the chat.

four weeks of the same thing. the app crashes mid spin, the round resolves somewhere on their side, and the history takes twenty minutes to show it. so for twenty minutes you have no idea whether the spin won or lost.

Cashout for 95 changed from cancelled to pending while I was at work. No email, no account message, just the same reference opening an empty details box. The detail mattered because the balance had changed.

did the whole KYC on a bus and it still came back rejected.

maybe I’m being picky, but I saved a game, opened cashier and read the KYC page; mobile page kept covering buttons.

The filter says new games, but half the tiles open to a maintenance message. Why show them in the lobby if they cannot be launched.

I had to check the same screen again later. The status did not explain the next step.

Started a small 35 cashout mainly to test the cashier. It moved to processing, then back to balance, and the reason field just said "manual review". The issue stayed unresolved in the history.

Rules for the reload offer sit on 2 pages. One says once a week, the other says once every 7 days from the last claim. Those are not the same thing, and the cashier follows neither.

I liked the layout and the game search actually worked, so I stuck around a few weeks.

Problem was the withdrawals: the first two were fine, then they quietly dropped my cashout limit and started dribbling wins out in small chunks. No email, no notice, just a new cap. Felt like a slow way to keep my money.

Ethan replied by email and named one document.
Six hours later, message centre asked for two different files. Same case, different list. That is where the irritation started for me.

Cashback showed on the account banner 14 March. Then support pointed me back to the same confusing rules. I left the bonus alone because the numbers stopped making sense. I noticed it because I checked both desktop and mobile.

the app plays the slots fine, thats not the issue. the issue is the live section, which shows twelve tables and then loads three of them, and the rest sit on a spinning circle

The document checklist is too vague. It says address proof, rejects the file, then never explains whether the date, name, or format was the problem. The status did not explain the next step.

There were too many document requests after signup.

The self-control page said changes may take time. Fine, but it never showed when the new limit actually became active. Support still had the same old note afterwards. The account page gave me nothing clearer.

cache issue... slots wont lode properly.

No email at all when my limits were changed.

Free spins were listed under rewards, then disappeared after I opened Starburst. Ethan from support ticket said they expired, but no expiry time was visible before that. I saved a screenshot before closing the page.