bonusbet.com Reviews 41

I won money and when trying to withdraw I got told to send information about bank and so on. Everything got accepted and was ok. Then they said something about me making "bonus fraud" when not even taking a welcome bonus or any bonus at all. Dont deposit money here. Its a scam casino site that doesent pay their players.

They paid the first withdrawal, but when I tried to withdraw the second time, they cancelled the withdrawal and took the money from my account and claimed that I used a VPN, which is not true. Don't play here!

First of all, I completed the bonus and were withdrawing, then they rejected my withdrawal after 3 days, and said I have to also wager my deposits, I only deposited 80€ and I have wagered a total of 260€ so I have completed the wagering, secondly: their terms and conditions do not have a 3x wagering rule on deposits, customer service is either really slow or non-existent. I have contacted the MGA and will ask for a refund if my balance is not withdrawn to my bank account.

Do not play on this site it’s a scam. I won 4000eur and they wont let me withdrawal.

Pas op!!

Ze kunnen zonder opgaaf van reden zomaar je saldo afnemen. Vandaag hebben ze mij €1100 afgenomen. Ze noemen een artikel en een aantal reden waar het door kan komen. Geen van die reden waren op mij van toepassing en bij navraag krijg je daar geen reactie op, alleen dat het definitief is.

Niet aan beginnen, op elk gewenst kunnen ze je winsten afnemen.

De e-mail:
“ We would like to inform you that the payments department has canceled your withdrawal, and the amount of €1143.50 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.”

Avoid this bookmaker if you don't want to get ripped off.

I have a very bad experience with this bookmaker and I would not recommend it to anyone.

As soon as you start to withdraw money from them, they immediately start harassing you with various demands for documents, and the highlight of it all was two days ago when they raised the payment limit on Skrill to 100 euros, and then they sent me an email saying that they will not pay me the money because I allegedly sent them fake documents , and they used to pay me money on the same documents, they also accused me of playing matches that they consider to be fixed.

I think that this betting shop has failed financially and that this is the only way for them to earn some money, so that they will invent reasons for not paying, I will certainly settle accounts with such fraudsters in court and seek justice.

This is the email I received where they don't want to pay the money and where they make up reasons not to pay me.

***
We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 131.12€ has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Website.

If you have any questions or require further clarification regarding our terms and policies, please do not hesitate to contact our dedicated support team.
Kind regards,

Customer Support Team

***

How come all the 5star reviews come from the United States when they are not even accepting players from this Country. This is the biggest legal fraud I have ever seen. never touch this site as they will do anything to prevent you from getting the funds to ur bank account.

Trying to withdrawl my money from the casino but they won't allow me, its a scam.

BTW Freecash.com does not pay for the offer.

DO NOT REGISTER, YOU WON'T RECEIVE REWARDS FOR SIGN UP! (Offer at FreeCash etc.)

Wasted 25€ for nothing.
Be smart and avoid this place.

Any positive reviews here are fake 100%. I received a sports deposit bonus and was able to complete the wagering. I went to withdraw the money and got a notice that it was rejected because i violated the terms. I looked at the terms and for sure didn’t violate any, i asked them what term i violated and they wouldn’t tell me and have now closed my account. I have legal and gaming commissions looking into it, they are positive i will get my money but it’s a hassle. Avoid any nexto gaming platforms.

Bad service. Bad bad bad! Red Flagg.
They has keept my money for 10 months. 40 documents i have send. I have newer has problem with other casino.

I've been gambling online for years, and BonusBet has become my go-to. The legality gives me peace of mind. The slot selection is top-notch, and cashing out is a breeze.

I made my first withdrawal almost two weeks ago and I'm still waiting for the money..
I have submitted all the necessary documents and they have been approved.
The money has returned to my game account twice. According to customer service, the reason is their technical problem.
I always get the same answer from customer service and they ask me to be patient.
I can't recommend this place enough!

Update 29.10.
It's been two weeks now and the money was returned to my game account for the third time.
This time the explanation was that the fault was with my bank. I checked it and there was nothing wrong.
Unbelievable!

You need patience but you will receive your money.
KYC Process and Payout took me around 10 days.

sh*ttiest casino i have ever played on. they want proof of id, address and bank details before you can withdrawal. no casino have ever asked me that before. if you wanna play for fun choose something better than this site

Very bad site!
Don't register and deposit

Be careful! This casino is a scam!!! They do not confirm the withdrawal of funds! I made a lot of deposits! Verified account!!! But they haven't paid me my money for 20 days!!!

SCAM CASINO!! I won 1100 Euro and they are refusing to payout. All documents are verified but they are still asking for the same documents again and again, even though everything was accepted before!! Worst Customer service, if u try to send them an email, they will just copy and paste the same answer everytime!! Hopefully there will be an Investigation and they will be shutdown!!

This is a scam website! Watch out! I am waiting 2 weeks for a deposit that I made with my bank. And they are very difficult with withdrawing money. I send them a lot of messages but I get really weird answers back. So please watch out!!! I HATE THIS WEBSITE SO MUCH!

I'm recommending to everyone to stay away from this scam casino platform. I guarantee you, they will put you in a demo way and you will loose all your money. Plus, when you try to play to other providers they're blocking you to play there.