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4.4
13 reviews
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I use Bonza balloons every year for our events - I hire helium and buy lovely balloons. We never have an issue. The local depot to collect the helium from is closeby and ordering, delivery and confirmation has always been 5 star with a simple easy to use website.
I paid extra to have the balloons delivered on a Sunday. I received a notification on the Saturday before to say they would be delivered that day. I contacted Bonza Balloons to tell them I had paid for Sunday and I didn't want them to arrive the day before - because it wasn't the right day and I had paid extra. To this day, I have never received a reply.
I was able to change the day through the courier app. I then got a notification on the Sunday to say they had attempted delivery but nobody was there. I immediately contacted the recipients who hadn't left the house at all that day. So, after all that, they got the balloons a day late! Never again.
Valentines balloon arrived 3 days late and deflated :( only received a part refund. Would never use again
This was for a special birthday but on opening it we were so underwhelmed by it. Not even the colours I had picked for the ribbon was on there.
Will not use again !
Worst experience, send balloons that were split, main balloon deflated.
Would definitely not recommend.
Reply from Bonzaballoons
Hi Tracie,
We’re very sorry to hear that your balloons didn’t arrive in the condition they should have.
We do ensure all our balloon gifts are in perfect condition before they leave our studios, but unfortunately due to the nature of helium balloons they are very occasionally damaged or deflate in transit, so please accept our apologies for this.
We can see that you have discussed this with our customer service team and we have arranged a refund for the damaged balloons.
Kind regards,
The Bonza Balloons Team
Reply from Bonzaballoons
Hi Catherine,
Thank you for sharing your review with us! We're glad to hear that your recipient enjoyed their balloon gift!
Kind regards,
The Bonza Balloons Team
Friendly service and problems solved quickly my problem l forgot to add message 😲emailed them with the message l forgot. Reply came back quickly there was no problem my forgetfulness sorted 👍⭐⭐⭐⭐⭐
Reply from Bonzaballoons
Hi Jane,
Thank you for taking the time to leave a review for us! We're so pleased that we could help :)
Kind regards,
The Bonza Balloons Team
This company must be the WORSE ever to purchase balloons from the customer service was hideously low standard and when you specify your order correct they usual get it totally wrong and withhold your money, passing blame. The staff are disrespectful and talk and treat you like crap and when you do place an order they state it takes four weeks to deliver you balloons.
Please please!!!!! approach this balloon company with curious.
I ordered balloons for my son and his wife's newborn baby. The balloons arrived the next day but after two days two of the 8 balloons started to loose their helium and drooped. A week later when I was able to visit my new grandchild and saw the balloons I emailed Bonzaballoons and told them of our dismay and they promptly offered a credit towards another occasion or send a replacement. I chose the latter and expected only two balloons but my son promptly received a full set of 8. It was such a pleasure dealing with Bonzaballoons that I will surely use their service again as well as recommend to all. Thank you Laura
Very bad company ,service and staff !! I pay extra £12 for nex day delivery and I received balloons after 5 days. Big problem with returns. Banza sent me prepaid envelope with diffrent address!!! Inability resolve any issues from Bonza side.
Big nightmare and now I never make again any order from this crap company!!!!
Be careful for everyone!!
Very disappointed !! Tried to send my 3 year old grandson a get well balloon. I ordered it on the fri by the following weds it still hadn't been delivered, by this time he is better and back at pre school, so to receive a get well balloon would have been a joke. I would refer to this company as a joke. On ringing them they said the postcode was wrong but no one phoned to tell me. In the end I said not to bother with the balloon as it was too late, I asked for a refund but this company refused.
So I payed for a balloon to be delivered, it wasn't and I was refused a refund, this company have taken my money and not delivered the goods.
THIS COMPANY IS A TOTAL RIP OFF - DONT WASTE YOUR HARD EARNED MONEY
Reply from Bonzaballoons
Hi Karen,
As discussed, we cannot take responsibility for incorrect delivery details being supplied which is outlined in our terms and conditions. We do expect all delivery details to be supplied correctly and are under no obligation to make amendments or confirm address details. However, once the error had been identified by Royal Mail we made every effort to redirect the balloon to the correct address.
We are unable to provide a refund as inflated balloons are classed as a perishable item and orders cannot be cancelled after dispatch as the balloons cannot be resold.
Kind regards
The Bonza Balloons Team
An utterly shambolic business that did not provide the correct connector to the helium tank, resulting in having to pay over the odds for an emergency replacement. Then has continued to hold my money, despite the canister and connector being returned unused. They claim they need to get a refund from their supplier, but this has nothing whatsoever to do with their transaction with me.
I would avoid at all costs.
Reply from Bonzaballoons
Hi Nish,
As discussed we were very sorry to hear that the suppliers issued you with the incorrect inflator kit and that you were unable to use your helium cylinder. We have passed your feedback on to our suppliers and logged a complaint.
Although we appreciate that this is a mistake made by the depot, we do recommend collecting 2-3 days prior to an event and testing items before an event to ensure that everything is working correctly. It is unfortunate that we did not have an opportunity to rectify this issue for you.
We do state that refunds can take 14 days to fully process and can confirm that your refund was processed yesterday well within this time scales.
Kind regards
Bonza Balloons Team
I ordered my balloons late afternoon, only used the free first class delivery and they arrived early the next day! Really pleased with the balloons, just what I was looking for. Would defintely recommend.
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