Boocasino Reviews 1,350

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, often highlighting exceptional customer service that provides quick and efficient solutions. Many people appreciate the extensive game selection and the overall ease of navigating the website, finding it user-friendly and enjoyable. However, some customers have expressed dissatisfaction with the payment process, specifically noting slow withdrawal times and difficulties in receiving their winnings, even after verification. While the majority found the website easy to use, a few others experienced issues or found certain aspects unclear.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, often highlighting friendly, helpful, and patient... See more

Payment

Clients share negative opinions on payment, primarily expressing frustration with withdrawal processes. Many... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, patience, and friendly... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site for being easy to use... See more

Service

Consumers find service to be positive. Many reviewers praise the support as fantastic and supportive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Casy the ai bot reached out to me asking if I'm interested in the VIP program, this gave me the impression I was eligible. The bot then went on to ask if I would like it to express my intrest on my be... See more

Company replied

Rated 4 out of 5 stars

This site is quite fine for playing. They have free bonus every day including free spins that they send by email 3 to 5 times a month no need for deposit. Supports are friendly and helpful and most im... See more

Company replied

Rated 5 out of 5 stars

Have been a member for a little while now, easy to navigate site, plenty of bonuses, great games, great customer service. Withdrawal process was simple and fast. Quite impressed with the time frame of... See more

Company replied

Rated 5 out of 5 stars

Very good online casino winnings are fair and good customer support. Withdrawal takes awhile and if you can wait and upload all required documents then its great. My friend cant wait so ends up spendi... See more

Company replied


Company details

  1. Casino
  2. Call Center
  3. Gambling Service
  4. Online Casino or Bookmaker

About Boocasino

Written by the company

Welcome to the eerie world of the Boo's Haunt, an online casino like no other. Step into a realm where ghosts and ghouls come out to play, and fortunes await those brave enough to spin the reels or try their luck at the card tables.

Our haunted domain is not just about scares, but also thrilling opportunities to win big. Our incredible promotions are spooktacular, with bonuses and rewards that will send shivers down your spine. From ghostly free spins to bone-chilling deposit matches, we've got it all to make your gaming experience truly paranormal.

Dive into a vast library of games that will leave you screaming for more. We offer a variety of spine-tingling options, from classic slots to haunted blackjack tables, and everything in between. No matter your gaming preference, Boo Casino has something to make your heart race.

Join our epic tournaments if you dare, where the bravest souls compete for ghostly treasures and eternal glory. Show off your skills and win against the best in the ghostly realm.

Become a part of our special VIP program and unlock exclusive perks that will leave you feeling like casino royalty. From personalized support to VIP-only events, we'll make sure you have a ghostly good time.

Our reliable customer support team is available 24/7, ready to assist with any spooky issues or questions you may have. We aim to provide an amazing customer experience that's as smooth as a ghost's whisper.

Stay up to date with the latest news on our casino site, where we share thrilling stories of big wins, new game releases, and hauntingly good updates. Boo Casino is committed to keeping you in the loop and ensuring you're always in the know.

So, if you're looking for a casino experience that's both spooky and spectacular, join us at Boo Casino and let the ghosts guide you to otherworldly riches. Are you brave enough to take the gamble?

Welcome to Boo Casino, where the fun never ends!

Written by the company

Dive into the latest games and enjoy the greatest promotions to boost your gaming adventure.
Our dedicated customer support team is here to provide you with a special and personalized gaming experience, ensuring your time at Boo Casino is unforgettable.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

When a promotion is still showing on…

When a promotion is still showing on your site and I make a deposit and I don't get the bonus becuz bonus was expired.. I read the terms but didn't figure I had to make sure it wasn't expired becuz it was still showing on your site.. never honor said bonus... I'm very upset.. and probably won't be back

December 22, 2024
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Reply from Boocasino

We sincerely apologize for the frustration this situation has caused you. We understand how disappointing it can be when there is confusion about a promotion. While we always strive to ensure clear communication regarding promotions and their terms, we truly regret that this experience didn't meet your expectations. We take your feedback seriously and will work on making sure future promotions are easier to understand. Our Support team is always here to help to offer an alternative or provide assistance.



Rated 4 out of 5 stars

Great games free quick pay out

Great games free quick pay out

December 23, 2024
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Reply from Boocasino

Thank you for the fantastic 4-star review! We're thrilled to hear you're enjoying the games and appreciate the quick payouts. We hope you continue to have an amazing time, and we look forward to providing even more fun and rewards for you. If you have any suggestions or need assistance, feel free to reach out!

Rated 5 out of 5 stars

Good bonus

The bonuses

December 22, 2024
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Reply from Boocasino

Thank you for your 5-star review! We're glad to hear you're enjoying the bonuses. We appreciate your support and hope you continue to have a great time with us! Happy gaming!

Rated 4 out of 5 stars

The Real Staff Are the Stars

It's the people that help you out .. Yeah as like anywhere you get the Odd Agent who seems had a long day and can be feeling off .. but Aside from the occasional waiting times that can stretch out I like the Agents at Boo and actually there Sister Casinos too Such as Galactic Wins & Mr Fortune .. Professional and Friendly and know there Jobs .. 😀

December 22, 2024
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Reply from Boocasino

Thank you for your thoughtful 4-star review! We’re glad to hear that you’ve had positive experiences with our team. We truly appreciate your understanding regarding occasional wait times and are always working to improve. We’ll continue striving to provide professional, friendly, and helpful support every time you reach out. Thank you for being part of our community!

Rated 5 out of 5 stars

Nice to get bonuses even if haven’t…

Nice to get bonuses even if haven’t been playing for a while

December 20, 2024
Unprompted review
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Reply from Boocasino

Thank you for your wonderful 5-star review! We’re so glad to hear that you’re enjoying the bonuses, even after a break. We appreciate your continued support and look forward to providing you with more exciting rewards! Happy gaming!

Rated 5 out of 5 stars

Friendly helpfull fast response

Friendly helpfull fast response

December 21, 2024
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Reply from Boocasino

Thank you for your fantastic 5-star review! We're so glad to hear that you had a friendly, helpful, and fast experience with our support team. Your feedback means a lot to us, and we're here whenever you need assistance. Happy gaming!

Rated 5 out of 5 stars

Alot of games free spins everyday

December 20, 2024
Unprompted review
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Reply from Boocasino

Thank you for your 5-star review! We're thrilled to hear you're enjoying the games and the free spins every day. We appreciate your support and hope you continue having a great time with us! Happy gaming!

Rated 2 out of 5 stars

What's going on with Boo the page won't…

What's going on with Boo the page won't load??

Happened again all week no loading page......
This page isn’t working
boocasino.co took too long to respond.
(HTTP ERROR 504)

December 18, 2024
Unprompted review
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Reply from Boocasino

We’re sorry to hear you had trouble accessing Boo! It sounds like it might have been a temporary issue. Our team works hard to ensure everything runs smoothly, but sometimes brief interruptions can happen. If you encounter any further issues, please don’t hesitate to reach out to our support team via LiveChat or email at support@boocasino.com, and we’ll be happy to assist. Thanks for your feedback, and we hope to see you back soon!

Regards,
BooCasino

Rated 5 out of 5 stars

Good selection

Good selection, good service

December 16, 2024
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Reply from Boocasino

Thank you for your fantastic 5-star review! We're so glad to hear that you're enjoying our game selection and service. Your feedback means a lot to us, and we look forward to continuing to provide you with a great experience!

Regards,
BooCasino

Rated 1 out of 5 stars

Chat response

It's been hours nearly 5 hours trying to get support

December 13, 2024
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Reply from Boocasino

Thank you for your feedback. We sincerely apologize for the delay you've experienced in reaching support. We understand how frustrating this can be, and we're working hard to improve response times. Your experience is important to us, and we’re committed to providing the best possible service. We appreciate your patience and understanding.

Regards,
BooCasino

Rated 1 out of 5 stars

I won 6000 dollars and they came up…

I won 6000 dollars and they came up with all these reasons not to pay me even thought I won fair. And not only did they take my winnings, but also my deposit

December 10, 2024
Unprompted review
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Reply from Boocasino

Thank you for your review. We’re sorry to hear about your experience. After briefly reviewing your account, it appears that the withdrawal was declined due to exceeding the maximum bet allowed while using a bonus, which is outlined in our terms and conditions. Additionally, your deposit was depleted during gameplay.

We understand this is frustrating, and we encourage you to reach out to complaints@boocasino.com if you'd like your case reviewed further. We're committed to ensuring a fair and transparent experience for all our players, and we're here to help resolve any concerns you may have.

Regards,
BooCasino

Rated 2 out of 5 stars

Disappointed to say the least …

I have been with Boo for a long time now. I used to win at least enough to play for a while. Now, i deposit, with a promotion to give me either free spins or added % amount of deposit to give me more money. But it is gone so fast. I almost never get free spins or bonus round. More often than not, i will get $o.oo or less than $2 from 50 spins.

Or my entire banlanve, on the lowest bet possible and win $0.

Also, Customer Care chat-> TAKES FOREVER. I don't know what is going on Boo-> but i am almost fed up with this.

December 9, 2024
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Reply from Boocasino

Thank you for sharing your feedback with us, Trisha!
We're sorry to hear about your recent experience, and we understand your frustration.

Regarding your concerns with the promotions and bonus rounds, we continually review and adjust our game offerings to ensure they provide an enjoyable experience. However, as our games are powered by Random Number Generators (RNG), the outcomes are entirely random and beyond our control. We understand that this can sometimes be disappointing, but we want to assure you that everyone has an equal chance to win.

We also apologize for the delays in reaching customer care. We're working on improving our response times and your patience is greatly appreciated.

Thank you for playing with us!

Regards,
BooCasino

Rated 5 out of 5 stars

Great Games Great Bonuses

There is a huge selection of games to play here! Customer service can be slow to reply sometimes but when they do it is always A+ service. I also really love the variety of bonuses they always have.
One of my favorite online casinos for sure!

December 5, 2024
Unprompted review
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Reply from Boocasino

Thank you so much for the 5-star review! We’re thrilled to hear that you enjoy the great selection of games and bonuses. We appreciate your patience with our customer service, and we’re happy to know that when they do respond, it’s always a positive experience. We’re honored to be one of your favorite online casinos, and we look forward to providing even more fun and exciting experiences in the future!

Regards,
BooCasino

Rated 5 out of 5 stars

Good chat experience

First of all when I come across a good chat person that helps with my enquires that's a 5 star for me.

December 1, 2024
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Reply from Boocasino

Thank you for your fantastic review! We're so glad to hear that our chat support made a great impression and was able to assist you effectively. Providing excellent service is our priority, and your recognition means a lot to us. Thanks for the 5 stars and for being a valued player!

Rated 4 out of 5 stars

Best Online Casino

Been playing BooCasino for years its fun and exciting, no problems with depositing or money withdrawals.
If there is a problem customer support is right there to fix it or accommodate you.

December 1, 2023
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Reply from Boocasino

Thank you for your wonderful review and for being such a loyal player over the years! We’re thrilled to hear you find Boo Casino fun and exciting and that deposits and withdrawals have been smooth for you. It’s also great to know our customer support team has been there for you whenever needed. We truly appreciate your support and look forward to continuing to provide you with an excellent gaming experience!

Regards,
BooCasino

Rated 2 out of 5 stars

Slow

Sooooooslowww

December 1, 2024
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Reply from Boocasino


Thank you for sharing your feedback. We’re sorry to hear about the long wait. We strive to provide quick and efficient assistance, and we’ll work on improving our response times. Your input helps us do better, and we hope to provide you with a much smoother experience in the future.

Regards,
BooCasino

Rated 5 out of 5 stars

Once again awesome experience great…

Once again awesome experience great customer service along with some free spins. Cheers boo casino. 😎💯🤘

November 30, 2024
Unprompted review
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Reply from Boocasino


Thank you for your amazing review! We’re thrilled to hear you had another awesome experience with us and enjoyed the great customer service and free spins. Your enthusiasm means a lot to us—cheers to more fun times at Boo Casino!

Regards,
BooCasino

Rated 5 out of 5 stars

Ashley was extremely helpful and helped…

Ashley was extremely helpful and helped me with my issue. Really appreciated the support

November 29, 2024
Unprompted review
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Reply from Boocasino

Thank you for your wonderful review! We’re so glad to hear that Ashley was able to assist you and resolve your issue. Providing excellent support is our priority, and your appreciation means a lot. We’ll be sure to pass along your kind words to Ashley. Thanks for being a valued player!

Regards,
BooCasino

Rated 5 out of 5 stars

98% of the time Boo casino is.....

98% of the time Boo casino is.....
Fast
Friendly
Generous
Thorough
Patient
Considerate & understanding

Plus super fun games & brilliant webiste layout & perfect volume of accessibility

November 28, 2024
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Reply from Boocasino

Thank you so much for your incredible review! We're absolutely delighted to hear that Boo Casino checks so many boxes for you—fast, friendly, generous, and more. We’re especially glad you enjoy the games, website layout, and accessibility. Your feedback motivates us to keep delivering the best possible experience. Thanks for being such a valued player!

Regards,
BooCasino

Rated 5 out of 5 stars

Free spin catch

Inviting free spins that I never win on.

November 1, 2024
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Reply from Boocasino


Thank you for your review! We're glad you enjoy the free spins, even if luck hasn’t been on your side yet. Keep spinning—your big win could be just around the corner! We appreciate having you as part of our community and wish you the best of luck.

Regards,
BooCasino

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