Boocasino Reviews 1,350

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, often highlighting exceptional customer service that provides quick and efficient solutions. Many people appreciate the extensive game selection and the overall ease of navigating the website, finding it user-friendly and enjoyable. However, some customers have expressed dissatisfaction with the payment process, specifically noting slow withdrawal times and difficulties in receiving their winnings, even after verification. While the majority found the website easy to use, a few others experienced issues or found certain aspects unclear.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, often highlighting friendly, helpful, and patient... See more

Payment

Clients share negative opinions on payment, primarily expressing frustration with withdrawal processes. Many... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, patience, and friendly... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site for being easy to use... See more

Service

Consumers find service to be positive. Many reviewers praise the support as fantastic and supportive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Casy the ai bot reached out to me asking if I'm interested in the VIP program, this gave me the impression I was eligible. The bot then went on to ask if I would like it to express my intrest on my be... See more

Company replied

Rated 4 out of 5 stars

This site is quite fine for playing. They have free bonus every day including free spins that they send by email 3 to 5 times a month no need for deposit. Supports are friendly and helpful and most im... See more

Company replied

Rated 5 out of 5 stars

Have been a member for a little while now, easy to navigate site, plenty of bonuses, great games, great customer service. Withdrawal process was simple and fast. Quite impressed with the time frame of... See more

Company replied

Rated 5 out of 5 stars

Very good online casino winnings are fair and good customer support. Withdrawal takes awhile and if you can wait and upload all required documents then its great. My friend cant wait so ends up spendi... See more

Company replied


Company details

  1. Casino
  2. Call Center
  3. Gambling Service
  4. Online Casino or Bookmaker

About Boocasino

Written by the company

Welcome to the eerie world of the Boo's Haunt, an online casino like no other. Step into a realm where ghosts and ghouls come out to play, and fortunes await those brave enough to spin the reels or try their luck at the card tables.

Our haunted domain is not just about scares, but also thrilling opportunities to win big. Our incredible promotions are spooktacular, with bonuses and rewards that will send shivers down your spine. From ghostly free spins to bone-chilling deposit matches, we've got it all to make your gaming experience truly paranormal.

Dive into a vast library of games that will leave you screaming for more. We offer a variety of spine-tingling options, from classic slots to haunted blackjack tables, and everything in between. No matter your gaming preference, Boo Casino has something to make your heart race.

Join our epic tournaments if you dare, where the bravest souls compete for ghostly treasures and eternal glory. Show off your skills and win against the best in the ghostly realm.

Become a part of our special VIP program and unlock exclusive perks that will leave you feeling like casino royalty. From personalized support to VIP-only events, we'll make sure you have a ghostly good time.

Our reliable customer support team is available 24/7, ready to assist with any spooky issues or questions you may have. We aim to provide an amazing customer experience that's as smooth as a ghost's whisper.

Stay up to date with the latest news on our casino site, where we share thrilling stories of big wins, new game releases, and hauntingly good updates. Boo Casino is committed to keeping you in the loop and ensuring you're always in the know.

So, if you're looking for a casino experience that's both spooky and spectacular, join us at Boo Casino and let the ghosts guide you to otherworldly riches. Are you brave enough to take the gamble?

Welcome to Boo Casino, where the fun never ends!

Written by the company

Dive into the latest games and enjoy the greatest promotions to boost your gaming adventure.
Our dedicated customer support team is here to provide you with a special and personalized gaming experience, ensuring your time at Boo Casino is unforgettable.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

good

great service sometimes holds out on deposit bonuses

December 2, 2025
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Reply from Boocasino

Thank you very much for your kind feedback and for taking the time to share your experience with us. We truly appreciate your positive remarks about our service. We understand that sometimes there can be delays or holds related to deposit bonuses, and we are continuously working to improve this aspect to provide a smoother and more enjoyable experience for all our customers. Your insights are valuable to us and help us identify areas where we can enhance our offerings. If you have any specific concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you with the best possible service. Thank you again for choosing us!

Rated 5 out of 5 stars

Very good promotions and games

Very good promotions and games

November 29, 2025
Unprompted review
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Reply from Boocasino

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you are enjoying our promotions and games. At Boo Casino, we strive to provide an exciting and rewarding experience for all our players and your feedback motivates us to keep improving and delivering the best possible service. Thank you again for choosing Boo Casino!

Rated 5 out of 5 stars

Great support team

November 29, 2025
Unprompted review
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Reply from Boocasino

We truly appreciate you taking the time to share your positive experience with our support team.
Our team works hard to provide the best assistance possible, and it’s wonderful to hear that their efforts made a difference for you.
If you ever have any questions or need further help in the future, please don’t hesitate to reach out.
Your feedback motivates us to keep improving and delivering excellent service.
Thanks again for your support and trust in boocasino.com!

Rated 5 out of 5 stars

Fun exciting

Fun, good games, great bonuses

November 21, 2025
Unprompted review
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Reply from Boocasino

Thank you very much for your kind comment! We are truly delighted to hear that you are enjoying our site and finding the games fun and exciting. Our team works hard to offer a wide variety of high-quality games to ensure that every player has a great experience. We also strive to provide generous and rewarding bonuses to make your time with us even more enjoyable and rewarding. If you ever have any questions, suggestions, or need assistance, please don’t hesitate to reach out to our customer support team. We really appreciate your feedback and look forward to continuing to provide you with the best gaming experience possible. Have a fantastic time playing and good luck!

Rated 5 out of 5 stars

spoke with a kind person named flora

spoke with a kind person named flora, very helpful and superb customer service.. overall friendly experience

November 20, 2025
Unprompted review
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Reply from Boocasino

We truly appreciate you taking the time to share your positive experience with Flora.
Our team strives to provide excellent customer service, and it's wonderful to hear that Flora was helpful and made your interaction friendly and pleasant.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We look forward to serving you again soon!

Rated 5 out of 5 stars

Easy to use

Easy to use, easy to talk to, easy to withdraw

November 17, 2025
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Reply from Boocasino

Hello Chris, thank you for your kind word. we are happy you were satisfied with our services😊

Rated 4 out of 5 stars

my opinion

I like it, but you need to be more faster when a user whan to make a withdraw

November 17, 2025
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Reply from Boocasino

Thank you very much for sharing your opinion with us, and we truly appreciate your feedback.
We understand how important it is for our users to have fast and efficient withdrawal processes, and we are continuously working on improving this aspect of our service.
Your suggestion is valuable, and we will take it into consideration to enhance our system and provide a smoother experience.
If you have any other comments or questions, please do not hesitate to reach out to us. We are here to assist you and ensure that your experience with us is as enjoyable and seamless as possible.
Thank you once again for your support!

Rated 3 out of 5 stars

Where to start.I joined Boo casino…

Where to start.I joined Boo casino quite some time ago enjoyed my time there until they asked for proof as to how I was funding my account.There was never an issue until I started depositing more then apparently red flags went up and my account was blocked after demanding I show them proof where the money came from .I had just won a nice sum from another site if I had of known my depositing more would cause an issue I certainly would have thought twice.I have been a player over 20 years and I can honestly say I have never been subject to such scrutiny. I fund my playtime legitimately and when I'm made to feel like I'm not that's it for me.I understand they need to be sure it's all legit but to actually block a long time player for depositing is going a bit far.I have found a few nice sites and have no desire to return to Boo.What I joined was not what I left.Boo had definitely changed and I lost all interest in the site,Play at your own risk but beware if you deposit often you no doubt find yourself subject to what I went through.Nobody should be made feel like they are being dishonest .I spend what I can afford no more no less.

November 15, 2025
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Reply from Boocasino

Hi Darlene, thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the verification process caused you frustration, especially after being with us for so long.

We understand that being asked for additional documents can feel intrusive. Please know that these requests are never meant to question a player’s integrity. They are requirements set by our licensing obligations, and they apply to all players once certain activity thresholds are reached. These checks exist purely to ensure a safe and responsible gaming environment for everyone.

We genuinely valued having you with us, and it’s unfortunate the experience didn’t end on the note we hoped for. If you ever decide to return or if there’s anything you’d like to discuss further, our team will be here to support you.

Thank you again, and we wish you the very best.

Rated 5 out of 5 stars

Great customer service

Great customer service

November 11, 2025
Unprompted review
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Reply from Boocasino

Thank you, Wendy!
We truly appreciate your kind words and positive feedback regarding our customer service. It’s always wonderful to hear that our efforts to provide exceptional support are recognized and valued by our customers.
At our company, we understand that great customer service is essential to building long-lasting relationships with our clients. That’s why we strive to go above and beyond in ensuring that your experiences with us are as smooth and satisfying as possible.
If there’s anything specific you would like to discuss or if you have any further suggestions on how we can improve, please don't hesitate to reach out.
Your feedback is invaluable to us, and we are always looking for ways to enhance our services.
Thank you once again for taking the time to express your appreciation. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Nice casino to relax after a long day

Great selection of games easy login easy site to navigate many ways to deposit great great customer service and with the proper verification which everyone should have when they start playing on the casino the withdrill time is quite speedy 5 days max which I know some people say is a long time but really compared to other places it's nothing I highly recommend boo Casino oh and not to mention the constant free spins sent to my email that's always a nice bonus so sign up and play some games and if you have any questions hopefully you get Darline she was wonderful customer service thanks again for all your help
user enzmztt

November 10, 2025
Unprompted review
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Reply from Boocasino

Thank you for your positive review; it means a lot to us 😍
We're glad you enjoyed our game selection and found navigation easy.
We'rehappy you appreciated Darline's assistance.
We look forward to your next visit, and feel free to reach out if you need assistance!

Rated 1 out of 5 stars

Shady casino and ridiculous bonus conditions

Real experience here. I suspect some of these reviews were whipped up by Boo to create an image of reliability. They are far from it.

This company never intends on giving you any of your winnings if you're unfortunate enough to use one of their bonuses. Maybe it's different if you don't use a bonus, but I doubt it. Check the conditions of the bonus and you'll see it's near impossible to withdraw, and I'm not talking about the wagering requirements because those are at most online casinos with bonuses. The problem is the rest of the terms and conditions, near impossible to abide by realistically, and that will forfeit your winnings when you don't follow them. I turned the $5 no deposit bonus into $500, then was told because I made bets exceeding the betting limit that my withdrawal request for $100 (the max limit for winnings you can get from a bonus, which is also relatively standard) was not approved. What's funny is I never made any bets above their stated $4 limit, I maxed out at $2 bets even with the $500+ bankroll to work with (was just speeding up meeting the wagering requirements at that point). They'll still reply to this saying I exceeded the limit with some kind of fake log, I'm sure.

So, this is a shady online casino that likely has no intention of giving you your winnings. They also require you to make a deposit before withdrawing, which is also relatively standard. But, they don't allow you to withdraw the minimum deposit amount (min. deposit: 10, min. withdrawal: 30). I made a deposit to withdraw the $100 added to my real balance from meeting the wagering requirements of the bonus, then I couldn't withdraw my $10 afterwards because my balance was too low (since they voided the winnings). Just pick a different online casino with good ratings and save yourself the hassle. They're also full of it when they say they value our feedback, because this isn't the only place I've seen people post about this happening with BooCasino. I'd recommend a Google search of "BooCasino Reddit" before you choose to play here.

TL;DR -- make sure to check the bonus conditions and don't expect to actually receive your money if you do end up winning and choose to go through with the required deposit for withdrawal.

November 1, 2025
Unprompted review
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Reply from Boocasino

We’re sorry to hear you had a disappointing experience.
Please note that the bonus terms in place to ensure fairness and equal opportunity for all players. As stated in our Terms and Conditions, bonus play is subject to a maximum bet limit during active wagering — exceeding this limit or performing any restricted activity can result in forfeiture of the associated winnings.

Our Support Team has already provided you with detailed bet logs showing where the terms were breached. However, if you’d like a deeper review of your case, we’re happy to escalate it to our Complaints Management Team for a thorough investigation. Please contact Support and mention that you’d like your case reviewed further.

We appreciate your feedback — it helps us improve player experience.

Rated 1 out of 5 stars

Absolute Scam

Absolute Scam. Won €60on a free spin, wagering requirements were €2666I completed the wagering AND I won the grand on a slot after the wagering was done and they took €300 off my balance?????? SCAM! Don’t play them. EVER!

November 2, 2025
Unprompted review
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Reply from Boocasino

We’re sorry to hear you feel this way. As your winnings came from a no-deposit bonus, which has a €100 maximum withdrawal limit as stated in the Bonus Terms & Conditions, your withdrawal was processed up to the maximum withdrawal cap for this promotion.

We understand this can be disappointing, but please note that these limits are in place to ensure fair play for our players. Should you need more information or clarification, please contact our Support team at support@boocasino.com.

Rated 5 out of 5 stars

Boo casino has to be one of ..if not…

Boo casino has to be one of ..if not the best casino. Whenever i have questions or need help..they have such professional agents ..they solve all...very happy with all their staff..Manh was professjonal and fast...had me wanting to invest more ...10 outta 10...thanks Manh

October 28, 2025
Unprompted review
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Reply from Boocasino

Thank you for your positive review!
We’re thrilled you had a great experience at Boo Casino and appreciate your kind words about our professional agents.
It's wonderful to hear that Manh assisted you effectively. Our team is committed to providing excellent service, and your satisfaction is our priority.
Your feedback helps us improve, and we look forward to exceeding your expectations. Please feel free to reach out anytime for assistance.
Thanks again for your support! We can’t wait to serve you again soon!

Rated 5 out of 5 stars

nice help by chat agent paco really…

nice help by chat agent paco really quick and courteous to respond and help me for all my question thx a lot

October 25, 2025
Unprompted review
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Reply from Boocasino

We are happy to hear that you are satisfied with our service. If there is anything else we can assist you with, please do not hesitate to reach out to us.

Rated 5 out of 5 stars

All good love casino

All good love casino

October 15, 2025
Unprompted review
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Reply from Boocasino

Thank you so much for taking the time to share your positive experience with us! We truly appreciate your feedback and are thrilled to hear that you enjoyed your time at our casino.
Your kind words serve as a wonderful reminder of why we do what we do—providing an exceptional gaming experience for our valued players like you.
If there’s anything specific that you particularly liked or any suggestions you might have for us, please feel free to share. We are always looking for ways to enhance our services and ensure that our customers have the best experience possible.
Once again, thank you for your support, and we look forward to welcoming you back to our casino soon!

Rated 5 out of 5 stars

If you follow the bonus rules you will…

If you follow the bonus rules you will be ok - withdrawal times take a little longer than other casinos but I’ve always been paid. Thanks to Rebecca from customer service for the update on my withdrawal.

October 20, 2025
Unprompted review
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Reply from Boocasino

Hi Benjamin,
Thank you so much for your review and for sharing your positive experience with us! 🌟
We’re delighted to hear that you’ve always received your withdrawals and that our team was able to keep you updated and provide great service.
We truly appreciate your patience and understanding regarding withdrawal times and your trust in us. Your feedback means a lot to our team.
Wishing you the best of luck, and we look forward to seeing you again soon! 🎰

Rated 5 out of 5 stars

Great game selection and awesome…

Great game selection and awesome customer support

October 18, 2025
Unprompted review
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Reply from Boocasino

thank you for this amazing feedback!
We truly appreciate you taking the time to share your positive experience with us. It's always encouraging to hear that our efforts to provide a diverse game selection and top-notch customer support are resonating with our players. Our team works diligently to curate a variety of games that cater to different tastes, ensuring that there's something for everyone. From classic favorites to the latest releases, we strive to keep our game library fresh and exciting.
Moreover, we understand that customer support plays a crucial role in enhancing your gaming experience. Our dedicated support team is always ready to assist you with any questions or issues you may encounter, and your acknowledgment of their efforts is greatly appreciated. We aim to provide quick and effective solutions to ensure that your time with us is as enjoyable as possible.
Your feedback motivates us to continue improving and expanding our offerings, so we invite you to share any suggestions or additional thoughts you may have. Thank you once again for your kind words, and we look forward to seeing you back at the casino soon!

Rated 3 out of 5 stars

Only dislike is the lengthy withdrawal…

Only dislike is the lengthy withdrawal process... Up to over 5 business days.

October 17, 2025
Unprompted review
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Reply from Boocasino

Thank you for your feedback. We understand delays can be frustrating, and we appreciate your patience.

Withdrawals can take up to 3–5 business days due to mandatory security and compliance checks as well as processing times from banks or payment providers. Completing verification in advance and using faster payment methods (like e-wallets) can help speed this up.

Our Support team is always available to help with any concerns or questions.

Rated 5 out of 5 stars

It is a really good casino when I have…

It is a really good casino when I have an issue they solve it really quick

October 16, 2025
Unprompted review
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Reply from Boocasino

Hello Alexis. Thank you so much for your kind words! We are thrilled to hear that you have had a positive experience with our casino.
At our casino, we strive to provide not only a wide range of gaming options but also exceptional customer service. It is our priority to ensure that all our players feel supported and valued.
We understand that issues can arise from time to time, and we are committed to resolving them as swiftly and efficiently as possible. Having a dedicated support team that is available to assist you at all hours is just one of the ways we aim to enhance your gaming experience.
If you ever encounter any challenges or have questions in the future, please do not hesitate to reach out to us. We appreciate your feedback, as it helps us to continually improve our services and offerings.
Thank you for choosing us as your preferred casino, and we look forward to providing you with many more enjoyable experiences ahead!
Best regards,
The Customer Support Team

Rated 5 out of 5 stars

Very good service

Very good service

October 15, 2025
Unprompted review
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Reply from Boocasino

Thank you so much for your kind review! We're thrilled to hear you had a great experience with our service. Your support means a lot to us, and we look forward to having you back soon!

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