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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and soft materials, often highlighting items like bras, underwear, and sleepwear. Many people appreciate the thoughtful design and durability of the items, with some becoming loyal customers due to the overall satisfaction with their purchases. The customer service is frequently described as top-notch, with quick, helpful, and professional responses to inquiries and issues. However, some customers experienced issues with their orders, including missing items, incorrect sizes, or damaged packaging upon arrival. A few reviewers also noted inconsistencies in sizing between different products or even within the same product line. There were also occasional concerns about product descriptions, particularly regarding features like sewn-in padding in bras, which some felt did not accurately reflect the item received.

What people talk about most

Product

Customers had positive experiences with product quality and comfort. Many reviewers praise the softness and... See more

Quality

Consumers find quality to be positive, consistently praising the superior quality, softness, and comfort of... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional, quick, and... See more

Order

Users describe ambiguous interactions with order. While many customers report positive experiences, such as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are hands down the most comfortable socks and underwear I’ve ever worn. The softness, fit, and breathability make a real difference day to day. They’re comfortable without being bulky, and... See more

Rated 5 out of 5 stars

I’ve purchased a few times, and the quality is always fantastic. My last shipment arrived damaged, and 2 items missing. I emailed the company, and they responded almost immediately. Within about a wee... See more

Company replied

Rated 5 out of 5 stars

I have had other Boody products which I bought at our local food Co-op some years ago, and thought were wonderful. I'd been eyeing the Boody bras on Instagram - I hate online advertising, but this on... See more

Company replied

Rated 5 out of 5 stars

I have been buying Boody products since buying my first pair of Boody bamboo leggings many years ago. Since retiring, I live in Boody everything! I love the Ribbed Seamfree Crop which I now have a few... See more


Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great response time

My bra started to come undone in the straps and the team at Boody responded quickly to replace the item, I am grateful and would recommend them :)

April 22, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for your kind review, Aidan! We're so pleased to read about your pleasant experience with us!

Rated 5 out of 5 stars

The customer service is fantastic

The customer service is fantastic! I had a couple of issues with delivery in Canada that were complicated but the patience, helpfulness and kindness of the staff was amazing.
I love the bras- so I keep ordering them. So comfortable. I’ve now branched out to shorts and shirts. Love their stuff and their staff!

April 24, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for your kind words! We're thrilled to hear you're loving the products and had a great experience with our team — we truly appreciate your continued support!

Rated 5 out of 5 stars

EXCELLENT SUPPORT

EXCELLENT SUPPORT! you can tell they really value their customers. I felt that with every order and help w/ an order that didn't go so well. Thru out all they are top tier!!! and the underwear and t shirts are fabulous!!

April 16, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much, Claudia! We're so pleased to read of your positive experience with our Community Happiness Team! Thank you for your ongoing support.




Rated 5 out of 5 stars

Great drive great product

Customer service was amazing and fast! Boody makes great products that are soft and what I want to wear every thank you!

April 15, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for your kind words! We're so pleased to hear that you love our products, and had such a positive experience with our Community Happiness Team!

Rated 1 out of 5 stars

Pads are NOT sewn in place

I bought a wireless tshirt bra because the description indicates that the bra has sewn in pads. That is NOT correct. There are pads sewn in pockets, but they are not sewn in place. After a wash, you still have to fiddle, fuss, flip and stretch to get the pad straightened out. You cannot easily adjust the pad since it's in a sewn pocket. Very poor design and I'm so sad I still have more store credit.

Boody responded that there are openings for the pad to be adjusted. That is also NOT correct. I'd happily send a photo, but they should know their product. There are no openings to adjust the pad, which leads to frustration. It's the worst design.

April 14, 2025
Unprompted review
Boody US logo

Reply from Boody US

Hi Gwen,

Thank you for taking the time to share your experience.

We’re truly sorry to hear that the Wireless T-Shirt Bra didn’t meet your expectations, and we appreciate you bringing this to our attention.

To clarify, the padded inserts are intentionally sewn in only at the base to allow for four-way stretch and ensure comfort, support, and flexibility throughout wear — something that wouldn’t be possible with fully stitched-in pads. The side openings are designed to help with realigning the pads when needed.

That said, we hear your concerns and will pass this feedback along to our Design Team for future improvements.

While we're sorry to hear you're disappointed with your store credit, please know that we do accept returns or exchanges on bras.

If you'd like help finding a different style that may better suit your needs, or need assistance submitting a request, our Community Happiness Team is here and happy to support you.

With Gratitude,
~ Team Boody

Rated 5 out of 5 stars

Best Best Quality and 5 star customer…

Best Best Quality and 5 star customer service🏆🏆🏆🏆🏆
I lost my package and I really need the items badly and the they have best service manager Haidar help to get my critical items to be delivered within 3days.
I really appreciate this kind heart and passionate support to treat customer as your most important family. Will definitely recommend Boody.

April 18, 2025
Unprompted review
Boody US logo

Reply from Boody US

Salama, we are so pleased to read your thoughtful review! Thank you very much for your kind words and continued support.

Rated 5 out of 5 stars

This was my find time hearing and…

This was my find time hearing and purchasing from Boody. My experience with Boodys customer service representative was fast and easy. The representative gave me Boodys return policy within minutes.

When I received my package I was so ecstatic. I couldn't believe my eyes finally a brand that believes in comfort and durability. The bras fit so perfectly. I am in awws. Also, the sleepwear pants are soft and so comfortable. I am in love. I will return for more. A+ bras and sleepwear. I am so happy with my purchase.

April 5, 2025
Unprompted review
Boody US logo

Reply from Boody US

Wow, Erica, we feel truly humbled by your kind words! We're so pleased to hear that you love your Boody garments. Thank you for your continued support.

Rated 5 out of 5 stars

Boody fixed error immediately

My order got kicked out of the system somehow. Boody followed up and fixed it immediately.

March 19, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for taking the time to write in! We're so glad to read of your positive experience with our Community Happiness Team, thank you!

Rated 5 out of 5 stars

10/10 customer service

I had an issue with a package where only 1 item from my order ended up delivered to me long after I had ordered it and the item packaging was clearly damaged in transit.
The Boody team was happy to take care of me and ensure I received my full order by sending out a new shipment very quickly!
10/10 customer service

March 12, 2025
Unprompted review
Boody US logo

Reply from Boody US

Hi there Alyssa, we're so glad our Community Happiness Team were able to provide you with a satisfactory resolution to your damaged parcel! Thank you so much for your kind words and continued support.

Rated 5 out of 5 stars

Boody for life ❤️

Boody is such a fantastic brand, the fabric is luxurious as well as great for my sensitive skin and every piece fits like a glove, from the underwear, crops and tshirt bras to the sleepwear, I am obsessed and cannot wear anything else!

March 27, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for the love, Gabriella! We're thrilled to hear Boody feels as good as it looks — your kind words mean the world to us.

Rated 5 out of 5 stars

The best customer service

I have been ordering clothes and underwears for years from Boody and I love their products.
I received an order and one of my new bras had a defect.
I contacted the customer service and the lady was so nice!
After a few questions they sent me a new one very fast.
I am very happy and will keep ordering from them for sure.

March 10, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for your thoughtful feedback, Marie-France! We're truly humbled to read that you have been a part of our community for years now! We thank you for your ongoing support.

Rated 5 out of 5 stars

Great company

I love Boody and the team they have!

March 12, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for the team shoutout, Liz! We're so pleased that you love your Boody, your support is invaluable to us!

Rated 5 out of 5 stars

Boody is for the people

I appreciate that email support with boody staff feels like communicating with a friend or colleague. It's a refreshing change from all the automation in towards world. I also value the culture of self care and ethical living that boody promotes. And of course, their clothing is amazing comfort and quality!

March 7, 2025
Unprompted review
Boody US logo

Reply from Boody US

Marika, thank you very much for your kind feedback! We're so pleased that you had such a lovely experience with our Community Happiness Team! We thank you for your ongoing support.

Rated 4 out of 5 stars

Reduce the tags please - it's excessive. Repeat brand loyal customer

Great product, but the tags on arrival are out of control!! Plus, you can't get the sewn-in tags cutout entirely or you'll damage the stitching. All info is printed on the garment, so why all the tags? Otherwise, I love them and have been using them for years - just ordered a bunch again.

March 5, 2025
Unprompted review
Boody US logo

Reply from Boody US

Hey there, J, thank you very much for taking the time to leave us your thoughtful review!

We hear you on the sewn-in universal label! We have had to include the label as we are now selling Boody in various countries, and we need a universal label to comply with various legislation regarding the language and washing instructions that need to be present on each garment.

To remove them, we recommend slightly stretching the elastic at the top of the label to pull the loose thread (which isn’t stitched in!), and the whole label should come off with no issue :)

Thank you again for your thoughtful feedback, J. We're so grateful for your continued support.

Rated 5 out of 5 stars

Excellent service and product

Fast, friendly and excellent customer service. The quality of the products is amazing. My favourite pjs!!

March 4, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for your kind words, Zoe! We're so pleased that you love our products and had such a positive experience with our Community Happiness Team!

Rated 5 out of 5 stars

Great product and service

I replied to a email from Boody that was checking in how I liked my purchases. There were 2 items I needed to returned and replied to the email requesting my order number. I immediately heard back with my order number and a link for the returns. Customer service was outstanding!!

February 28, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much, Connie! We're so glad that you had such a positive experience with us here at Boody, thank you for the love and continued support!

Rated 5 out of 5 stars

We love the quality of BOODY clothing…

We love the quality of BOODY clothing and appreciate the integrity and care that the BOODY team demonstrates.

February 17, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for such a kind review, Eric. We're so pleased to read that your experience with us here at Boody has been so positive!

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