Boohhoo Reviews 

Make sure you record the items that you pack for refund to the boohoo warehouse time and time again when you give your items for a refund they partially keep them IM not talking about The 295 if your premium customer out of 100% of the items that you return they will keep some of them and they will act like they have sent you the full refund and when you wanted further investigation or check the CCTV in the warehouse which they normally do they will refuse to investigate further and won't give your entire refund report them To the trade union And God knows how many people they have done this to and God knows how many people they have done this to. If you want to take the whose escalation further report the issue to trading standards in the United Kingdom Google your local trading standards and report them to investigate boohoo as a company. There are frauds make sure you record everything you pack for return.

I placed an order that didn’t have an appropriate shipping address, it was left blank with just a zip code. I attempted to contact Boohoo as soon as the order was placed but they said I had to wait until the order was shipped. It shipped but I have no idea where it would go being that the address was blank. Now they have me waiting for it to return to sender when there is no tracking number associated. They then told me I have to wait until my order’s estimated delivery date, but why if the order never left the courier facility? I tried to call the crossborder fedex but without a shipping number no such luck! I just want my money back!!!! I will NEVER shop boohoo again.

It is extremely difficult to contact this company. I have not received an order I placed in July. I have attempted to email the company and the emails are returned due to non valid email address. If this company has an email address for customer service, could someone please share?

Had perfect customer service from Sophie! Couldn’t of asked for more! 😊

Will never order again the sizes run bigger than you think.. so might wanna lower your size down when ordering.

Sometimes a size I know should fit doesn't.

Delivery is always super fast.

My daughter ordered goods that did not arrive although Hermes said they had. She has a secure entry and no other neighbours took delivery . She tried to get goods ...couldn't get . Was told to print form ,sign and post and wait! She is a long term customer and is being treated very poorly. I tried to phone 0161 number , no joy .when asked to speak to supervisor phone was put down! Apparently you can't phone customer service. Again is this a good way to treat loyal customers ? Still no refund and still no real person to resolve this.
Order 623499853653079

Boohoo are fantastic value for money but the company they use for deliveries, Dx delivery, are terrible. Take 3 days to deliver next day delivery orders. Say they've attempted delivery which is completely untrue.
Puts me off ordering from them again.

This is my third time ordering from Boohoo. I didn't even check the reviews before ordering, and when I did I was so afraid. But it works perfectly good for me and I'm happy for everytime. I live I sweden and I normally receive my items the time I'm supposed to receive them. But not everyone have the same luck. Hope your lucky day will come❤️❤️❤️

I bought clothes from boohoo.com today and a couple minutes after it says all my money will be refunded because there isnt enough in stock. When i go back to the items i purchased there not even saying low in stock, so idk what the problem is. Not only that, there is no customer service number to get intouch with anybody, so they dont care to answer you, and in order to get intouch with them you have to make a twitter or contact them by email and ive done both with no response...if i dont get my items or my money doesnt get refunded back to my account i will find a way to sue because this is unprofessional bs

It shames me to write this review as boohoo has always been a favourite of mine until now. Ordered a couple of items from them back in june which were ment for a holiday, parcel was dispatched to wrong address and was advised i could not change, no recollection of order at wrong address and after 2 weeks the informed item had been lost. Mean while one of the items had gone out of stock and was promised a refund or alternative. Offered suggestions for numerous items and all emails ignored. Decided to set up a dispute on paypal which i was then informed they would issue refund and could close the case. Still no refund and still no contact from boohoo!

I was quite worried once my parcel arrived and I realised I'd have to return some of the items, as they were a bad fit, as I'd heard so many negative reviews about trying to get a refund from this company. However, I was pleasantly surprised at how quick and efficient the whole process was! I posted my items using collect plus on Tuesday and by Sunday I was advised they'd issued my refund and this morning (Monday) it is sat in my account.

I honestly can say what it is the best online shop ever..i live in ireland ant it takes max 5 days to arrive I order lots of items..expasealy I love shoes,they true to size and picture toO..and return is absolutly free ,no need to pay for retuns..and you will get your refunds everytime dIrectly in your acount ..refund come after a 7 days..absolutely amaizing site..sometimes I order 10 items for one time,and for exsample if I dont like and it dont suit for me I just simple can return it,very easy ...I dont know why are so bad reviews about it company,I was so surprised to read it..love love love this onlyne shop..highly recomended for everybody..and I am saying it honestly without cheating..
COSTUMER SERVICE IS BRILLIANT TOO.

This is my first time ordering from this website. I ordered 2 items (a dress and bracelet) Friday March 6th. Since they they say it takes up to 8 days, it shouldn't be here just in time for my birthday March 14. However when I went to go track my item, it said it'd be here between the 13th- 19th and that would really suck. So right now I'm just playing the waiting game. In the meantime I guess I'll have to find a "just in case" outfit if it doesn't arrive on time. I'll write another review if and when I receive my order.

I have ordered a few things off Boohoo. Some leggings which were fine, although tight and a little short in the leg, so I then ordered some further items. Trousers - I am a size 12, in most UK shops (sometimes a 10) however, I had to order a size 14 in Boohoo's trousers and they were still too tight additionally, I'm 5ft 7 which I dont think is too tall, but their trousers dont really fit well in the leg. The clothes dont seem to fit well full stop. May be if you're small both in height and build, you can probably get away with wearing their clothes, but I dont recommend them. I also bought some jewellery, this also was returned, as it was hideous and very cheap. I bought the items through paypal (which I recommend because if there are issues, you can use the complaints procedure to help you) and I am waiting for a refund... so far nothing has been forthcoming despite the items being returned 2 days after they were received. I really do think they need to revise their sizing, because by all accounts I should have ordered a size 16 and I am not a size 16! Their delivery is good, but their clothes, not so good. You can get nicer items from other retailers for the same price. It really isn't worth it.

Have been contacting boohoo for weeks now to chase up a refund, and I've had nothing but automated responses saying they'll get back to me. I'm so disappointed in the non existent customer service.

So far, I made an order and then I received confirmation . I sad to say am a bit worried now having read all the trust pilots after placing my order... so I really hope it arrives ok. I am a customer care manager for a loan company, and if we got theses types of reviews I would be very very worried indeed. So here is hoping that next week , I will be able to say how amazing this website is and that my order arrived ok and all was well......so fingers crossed!

i order next day delivery on dresses and only one came i have heard nothink atall back regardless of me sendind ,lots of emails!!!! my order number was 6649692. i recieved one of the dressses and other still hasent arrived. the customer service for boohoo id disgusting no contact number atall and they dnt reply to ure emails!! i have tokld all my frenids and family never to order of them and neither will i ever again!! i may go to watch dog over this i azm really angry. how dare they take my money and not recieve the goods. i really wanted that dress for a last minuet part. if anybody reads this never ever order of boohoo there AWFUL CUSTOMER SERVICE!!!!!!