Boohoo Reviews 814

Ordered loads to try on for a holiday and sent 11 items back for a refund due to sizing not fitting well or didn't suit me. I kept 7 items. Out of the 11 I sent back all in the same parcel, they onl... See more

Absolutely shocking company. Returned two orders on same day. One order i was able to choose refund to original payment method. Second one automatically went to gift card. No way of changing it. Both... See more

Absolutely disgraceful behaviour from Boohoo keeping my money against my will. I refunded an order they claim I selected gift card refund which I did not. I’ve spoke to numerous agents regarding this... See more

Charging premier members for delivery and to return items. No one respond via customer service or when they do they don’t read issues properly. Everything takes weeks to do - reply to a message, issue... See more

Easy to order and good sale reductions. Good communication throughout the purchase until return. Items were lovely, but unfortunately did not suit me. I thought £1.99 for a return fee was ok... See more

Terrible company. Made an order over Christmas to which I returned, they have refunded me on gift cards rather than my original payment method. Accusing me of choosing this option. Currently trying to... See more

Already have boohoo premier, ordered a top which said it would take up to 4 days to be delivered. Ordered another and had to pay for next day delivery - which never arrived next day! Sent 2 message... See more

BEWARE RETURNS I returned some items and they refused point blank to refund me saying I had chosen voucher instead. I did not do this and feel this was automated. Customer service will not answer me.... See more

Like many many others I was victim to the gift card refund scam. However DO NOT BACK DOWN. I have today received a full refund to my original payment method despite them saying this isn’t possible. I... See more

Wrong items arrived; the colour of the product that arrived absolutely did not match the picture on the website (Red and Brown are miles apart). Trying to talk to a human for customer service help... See more

I hope this company goes Bust as soon as possible. They are thieves. I returned 2 items from a 3 order item as clothes were to big, and CLEARLY selected return to original payment method for my refund... See more

Terrible (non-existent) customer service. They don’t reply and if the do it’s generic responses. I won’t buy from them ever again. The refund process is horrendous, they take weeks, if not months, to... See more

Terrible returns! Boohoo have refunded me to a gift card as opposed back to my original payment method and claim that I have selected! Disgrace of a company stealing from many people! Shame as it used... See more

Scammers Zero customer contact available. They take your money and there’s no one to speak to to get it back. Constant automated messages they have taken £81 in December for an order that’s proven a... See more

I returned some pants in January 2026 , my refund has not been put back into my account. I have contacted customer services many times, and got no satisfaction. They just say they need more informa... See more

Please avoid!! I used to love boohoo and never had any issues. This time my return was processed onto a gift card rather than returned to my bank and I cannot get through to anyone on customer service... See more

It has been a full week and I still cannot get a reference number to send one item back. The original reference for the order does not work (to do the return)so I have “started” the conversation about... See more

Boohoo’s customer service used to be great and they were always so helpful; I remember a time when everyone raved about how great the service was from Boohoo. Something’s changed either with their pro... See more

My order was never delivered to the in post locker and trying to get a refund is virtually impossible. Contacting boohoo via messenger is a joke as I got random replies that didn’t relate to my query.... See more

Dreadful returns, go on live chat, and it’s AI, who brought up a totally wrong order, tried to inform them of this with no success, I’m aware boohoo have received the return and have had zero correspo... See more

I have been a loyal premier customer of boohoo and the service is shocking. Orders take longer than next day and refunds take forever. I pressed the option of a refund via giftcard and have been chasi... See more

Tried say they will refund me with a gift card saying thats what I selected when I know I did not. Items returned and received confirmation 9 December 2025 but no refund yet and its 4 Feb 2026. I will... See more

Awful customer service . They are making me pay for an item that never arrived in my parcel and refusing to provide so called evidence that the item was packed. It’s a joke I’ve shopped with boohoo fo... See more

Twice I have had to go to PayPal and dispute my boohoo refund. Both times they have had tracking showing delivery and boohoo have claimed not to receive them.. this time they didn't contact me for 6... See more

DO NOT USE. Rejected my returned items leaving me with debt on my klarna account that I had to pay to avoid getting my credit score smashed to pieces. There’s no contact number to speak to any... See more

I have been a long term customer of Boohoo and recently they seem to have changed their return approach it seems. And scamming people out of their money. I returned my items and received email that my... See more

As others have noted, nightmare returns process - and you have to pay to return, which is high risk with the poor standard of clothing they sell. Thats if you can get the returns process to work (only... See more

Paid for next day delivery only to receive it 4 days later. Then returned two items worth £61 only to be refunded by gift card. I did not see an option to select or change the refund method and they h... See more

I bought a pair of boots on 31st December, I still haven’t received them, the tracking hasn’t moved since 8th December, contacted customer service and she was so rude, said I have to wait till the... See more

DO NOT BUY from this company if you want to keep your sanity and your money. Their so called customer service is laughable. On the rare occasion when they do reply they just reply nonsense. My ord... See more

1 star would be generous! Absolutely disgusted at the service I’ve received from boohoo. I’ve been a repeat customer now for years and never had issues until recently I made an order for my Christma... See more

I ordered two tops in different colours in a size 10, one arrived and the left arm was SIGNIFICANTLY SHORTER than the right arm, as if one arm was for a 5 year old and the other for a giant! I opened... See more

Do not buy anything from them if u dont want waste your money! My order has never arrived. I contacted multiple times and recieved a standard AI answer- wait till 31.03 when original order supposed t... See more

BOOHOO are scammers!!! Like everyone else in these reviews are saying they 100% scam you out of your money through their refund process. You will hardly ever get to speak to a real human being. I... See more

Absolute SCAM! I returned £45 and it was put on a gift card. I NEVER selected gift card, I specially put original payment method. I have tried contacting them again and again and I get absolutely no w... See more

If I could give a 0 I would. I received my item and it came faulty, I went straight to customer service to return the item. It has almost been a week and nothing has been solved, I’ve been sent multip... See more

I bought a pair of boots from Boohoo- when they arrived they were broken- I initially clicked exchange on the site but a few mins later decided I didn’t want a replacement as the quality was so poor s... See more

Ordered £236 worth of clothes for a christmas party. Returned nearly all of it, waited 5 weeks for money to he returned to my bank, messaged boohoo via WhatsApp and Instagram who told me money would... See more

This would be a zero if possible!!! I ordered shoes at the beginning on November which were out for delivery with Evri straight away however, almost 3 months later they have still not arrived. The... See more

1 star is pushing it! 100% been scammed by Boohoo! I did not and would never ever of selected a refund for a gift card! Why would anyone really want a gift card and not their money back. The cu... See more

I have sent back few items that I have ordered on 2 separate occasions. The first one was refunded on a gift card after contacting the customer service they said that I have selected the gift card opt... See more

Ordered 4 items from Boohoo in November for next day delivery. One item took 3 days to arrive. I returned 3 items. Refund took 25 days. Tried to contact customer services, via email,... See more

Boohoo took two payments for my order and have ignored me for almost 8 weeks. Both of my banks confirmed the payments were fully settled, yet Boohoo keep insisting they only received one. I’ve sent s... See more

Id give zero if I could. Had my return for 2 weeks now and havent issued my refund and have kept ignoring my emails and WhatsApp. Criminals, they belong in prison.

AWARD FOR THE WORST ONLINE COMPANY!!!!!!!!!!! 3 months i have been trying to get a refund wrote over 10 emails giving them proof of my returns.They have acknowledged they have received items but sti... See more

I ordered four dresses from Boohoo in November 2025. When my parcel arrived, it was damaged and resealed with brown tape, as shown in the courier’s photos. One dress was missing. I i... See more

I'm only giving one star because I have to. It would be zero. Ordered a pyjama set for Valentine's day and it arrived with just the top and no trousers. Ordered again and paid for 1 day delivery, so I... See more

Absolutely appalling service from start to finish. I have shopped with boohoo for years and it has gone that bad recently I will never ever order from them again. Recently failed to send half of... See more

Absolute disgrace i selected refund to original payment and have been sent a gift card code. Tried to contact customer have not had a response. Online customer services give tell nothing they can do