I loved the product—the book cover they created. I would have given 5 stars for that. However, I was disappointed in the communication during the process. I felt like I was talking to a robot or AI. I... See more
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Review summary
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What people talk about most
Based on these reviews
Your support staff was very helpful as I tried to navigate through your process. While I was finally successful in uploading my digital files correctly, I think the website could be more user friendl... See more
Technologically for m me it was nerve-racking. With the help of my niece and Evan. The process became smooth. We were able to arrange conference calls that quieted my nerves. All was explained clearly... See more
My experience with bookBaby was amazing, every time I called or needed assistance they were always there never making me feel like I was getting on their nerves or bothering them, they just keep encou... See more
Company details
Written by the company
BookBaby empowers self-published authors with the world’s largest eBook and printed book distribution network, reaching readers in over 170 countries through 100+ retailers and distributors, including Amazon, Barnes & Noble, and Ingram. We provide a full range of publishing services, from book printing and formatting to cover design and Print On Demand. Based near Philadelphia in Pennsauken, NJ, BookBaby is proud to help authors share their stories worldwide.
BookBaby - Book Printing & Self-Publishing Services Made Easy
Written by the company
- We know you’ll be happy with our work. In fact, we guarantee it.
- We stand behind our products and services with the strongest guarantee in the eBook and publishing businesses.
Contact info
7905 N. Crescent Blvd., 08110, Pennsauken, NJ, United States
- 877-961-6878
- feedback@bookbaby.com
- bookbaby.com
4.3
Excellent
5K reviews
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Spammer
Spammer.
I never signed up for anything from this company, and they continue to send me email in spite of no interest from me.
Edit re reply below: I have no account with BookBaby. I never signed up for it, because I had never heard of BookBaby until I started receiving unwanted email.
August 17, 2025
Unprompted review
Reply from BookBaby
Hello Rhonda, sorry for any frustrations. If you could share your email address with me, I can locate your account and unsubscribe you from our mailings.
Disappointed - still waiting
I am so disappointed in this experience. I recommended BookBaby to an author who was self-publishing as his publicist. I worked with a previous self-published author who used BookBaby last year so I encouraged my author to try Bookbaby. Our launch date was 7/22/2025 (4 weeks later than we wanted to launch originally- due to their requirements even though we provided all the formatting) and it is now 8/18/2025 and the book is still showing Temporarily Out of Stock. I spent numerous hours during the critical time of the first 2-3 weeks now almost 4 weeks in and our pre-sales through Amazon have still not been delivered. All the momentum we put in to the launch campaign was deflated by this SNAFU. I cannot recommend Bookbaby again. I went in thinking I was working with a publishing but after my experience feel like it is merely a print shop. The quality of the printing and finished product looks great. (we were able to receive copies that were directly purchased through BookBaby.) The customer service represented were very nice; however, they all were only able to tell me the same thing time and time again, sticking straight to their talking points.
Hope this helps when choosing a company to use when taking the step to self-publish.
Sincerely,
Still Waiting
July 15, 2025
I was told that my order would be…
I was told that my order would be completed by the date I needed them and that didn’t happen. I’m not happy with the finished product also.
August 9, 2025
Reply from BookBaby
Hello, thanks for feedback. Your order looks to have shipped out exactly on the date it was estimated to finish so I'm sorry to hear it didn't arrive to you in time. A member of our support team will reach out to you directly to get more information on your quality concerns.
Efficient and well organized response
July 31, 2025
Bunch of scammers
Bunch of scammers and liar. Expect to pay thousands for no sales and refusing to help you. Don’t expect any sales or cooperation from them.
August 13, 2025
Unprompted review
Reply from BookBaby
Hello John, I apologize for any frustration but assure you that we are most definitely not a scam. The package you purchased from us included a discount of the ad development fee, but did not include a free advertising campaign. The metrics from your campaign are available through your account, showing tens of thousands of impressions and hundreds of clicks. We also have clear information on our ad page that the existence of an ad does not guarantee sales.
I love how easy and affordable this…
I love how easy and affordable this service is and I'm particularly grateful for the extra review of my files by the production department. It has certainly saved me from printing a book with errors. Thank you!
July 30, 2025
Book Baby for the Win!
The service was easy to order. The price was great. The final product was awesome. The turnaround time was incredible.
August 5, 2025
Bookbaby is a great publishing company
Bookbaby is a great publishing company. The people listen to the clients and the book cover designers are amazing. I have had four books done through them and love them.
August 2, 2025
The BookBaby people were very helpful…
The BookBaby people were very helpful for first-time authors.
July 25, 2025
Good development and production. Atrocious distribution experience
I like the well-informed and expeditious support during the "front in"; eg, project coordination, editing, design and production.
I really dislike the Distribution process! After a pre-sell period to generate demand , my book is still "Temporarily Out of Stock" SIX WEEKS AFTER THE PUBLISHING DATE on Amazon, B&N.com as well as the wholesaler for bookstores (Ingram)!!
This has created a lot of stress, missed sales and a very negative feeling about BookBaby.
July 18, 2025
Reply from BookBaby
Thanks for your feedback. We apologize for any frustrations you are encountering with your Print On Demand distribution. Our team has been working directly with Amazon and Ingram to determine why they are delayed in picking up your product from our warehouse and hope to have a resolution for you soon.
I am so happy I chose book baby for my…
I am so happy I chose book baby for my writing! The website is so easy to navigate. I love the cover for the short story I wrote it could not be more perfect! I am excited to work with book baby on many future projects
July 8, 2025
My sample book was a huge disappointment! Exec., Linda Hawley said, I will contact production, and they will get back to you. Linda should have personally addressed their huge mistakes!!
Poor follow-up from the Account Exec. to the Production team. She should have personally met with them to find out what went wrong. She didn't.
I'm going to write 8-10 more children's books about the adventures of
Doodles and Molly, and Book Baby is not the caliber of printing and distribution company I want to work with.
July 17, 2025
Reply from BookBaby
Hello Bill, thanks for your feedback. I'm sorry you weren't happy with your book. Linda is a member of our publishing specialists team, so she is not the one to handle inquiries about manufacturing concerns. I see a member of our our production support team replied to you yesterday with the results of our investigation, and she is awaiting your reply.
Bookbaby was amazing and our books are…
Bookbaby was amazing and our books are even better than we hoped! Will be using again!
July 12, 2025
Frustrating Distribution Experience Despite a Beautiful Product
The final product looks fantastic—BookBaby did a great job with the design and printing. However, the biggest issue by far has been accessibility. Both major retailers and small independent bookstores have had ongoing difficulty ordering and restocking the book, which creates a serious barrier to reaching readers.
Customer service is responsive in terms of communication, but ultimately not very helpful in resolving the underlying problems. As an author, it's incredibly frustrating to have a polished, beautiful book that I can’t get into the hands of my audience.
BookBaby might be a fit for someone who only wants copies for personal use or direct sales, but I wouldn’t recommend it if your goal is wider distribution or bookstore placement.
July 25, 2025
Unprompted review
Ramona and her great team
I am on my third book with BookBaby, and that is after having poor experiences with other self-publishing companies, including some big names. Any future books of mine will be published with BookBaby, and that is due in large measure to Ramona Pina and her team. I am a novice writer, and Ramona has consistently demonstrated her willingness to help and advise me on the best way forward. She is honest. professional, and incredibly prompt in her responses to all my questions. That alone is becoming increasingly rare in today's marketplace. I am all done shopping for self-publishing companies. I found a home at BookBaby, and I plan to stay home.
July 23, 2025
Unprompted review
I am old and not computer savvy
I am old and not computer savvy - so the expert
assistance of Frank and his team are very much
appreciated. More power to you!
July 16, 2025
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