Bookfamily Reviews 384

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

the service worked fine and I got the books without problems. however, the fact that you automatically get signed up for their 'membership' without explicit consent seems like one big nasty trick.... See more

Rated 3 out of 5 stars

Good books in a vide range of themes. I would like to pay only, when I bought books which means, that I don't like paying for being a member as here!

Company details

  1. Book Store

Information provided by various external sources

Bookfamily er bog elskerens fordelsklub! Som medlem, får du de nyeste bøger til kostpris og altid gratis fragt uanset ordrens størrelse - det koster kun 99 kr pr. mdr. at være medlem. Som medlem får du bøgerne så billigt, at der ofte er op til 90% rabat i forhold til vejledende udsalgspris. Hos Bookfamily har vi alt fra kogebøger, børnebøger, strikkebøger, krimier og meget mere! Mængden af besparelsen afhænger fuldstændigt af hvor meget du elsker at læse!


Contact info

3.7

Average

TrustScore 3.5 out of 5

384 reviews

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Rated 5 out of 5 stars

Excellent service and fast delivery

Excellent service and fast delivery.

Books are incredibly cheap compared to other bookstores. I purchased the Kaptajn Underhylder saga at an excellent price, which I could not find anywhere else. The delivery was fast and reliable.

December 6, 2019
Unprompted review
Rated 1 out of 5 stars

Failed to deliver

Submitted my order on Monday. Website said product would ship same day and would arrive in 1-2 days.....which was what I needed since the book was a gift I needed to give Thursday. Tuesday afternoon I wrote to the support mail asking for status on delivery. They answered Tuesday evening that shipment was delayed and asking if it was urgent. Immediately after I responded and confirmed it was very urgent and would need the book by Thursday. They did not respond back until next day, Wednesday, still claiming they had some delay and no guarantee to be able to have the product delivered by Thursday. Following that I had to cancel the order and run around to physical book stores to find the book.
-1 star for promising urgent shipment which never happened
-1 for not communicating the delay
-1 for not understanding the urgency and helping to fix

August 22, 2019
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