NOVASOL AS Reviews 16

I would give them zero stars if possible.
Thank goodness I did my due diligence before booking.
We were wanting to book a villa for 12 people but as none of the photos showed enough seating for 12 I naively thought I would contact the company and ask.
Firstly, their online chat is closed on weekends (when most guests arrive). We found at least 6 phone numbers for Novasol, most of which have been discontinued, the others were never answered. This morning I receive the worst reply to a guests enquiry I have ever read in my life. Their disinterest is staggering!
I, too, am a holiday let owner and I work hard to ensure I answer all enquiries from potential guests speedily, kindly and efficiently. Maybe that's why I have 75%+ repeat bookings. Novasol, you should be ashamed of yourselves for your indifference and blatant lack of interest or care.
I will not be booking our holiday for 12 with you and I will ensure that future guests are warned of your appalling lack of service.
Buyer beware! You'll get no help from Novasol.

On 24 of Aug wrote detailed claim of awful service of they hosted property owner, on 25 of Aug got automatically response that they will investigate, since that time even after my at least 3 reminders, they just ignoring me.

This company does not deserve 1 star. The worst customer service I have ever experienced. We stayed in a house graded 5 stars in Sweden, I would have given it 2. There were lots of issues with this house. Basement smelt of mould. Anyone could walk into the house as the doors didn’t lock. Cot was broken, one bathroom didn’t work, the list goes on. I have sent over 40 e mails to Novasol and have had one reply saying their customer services are very busy. That was 3 months ago and I’m still waiting a reply.
They also use e mail addresses that you can’t reply to.

Booked a house in Croatia for September. When Covid hit, I asked to change the dates to next year, even with a different property if necessary. They immediately refused. They also immediately refused a refund. So I have lost between them and Airbnb £1500.
I consider that in the current climate this is nothing short of theft, regardless of what their cancellation policy says. We are the owners of a holiday home ourselves and have either given full refunds or moved dates free of charge if requested, even though we did not have to legally. Do not give them your money