Books4people.co.uk Reviews 

679
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery and efficient service, mentioning that orders consistently arrive promptly, safely, and well packaged. People also deeply appreciate the remarkably helpful customer service team, who easily handle mistakes, process fast refunds, and manage order cancellations smoothly. Though some customers noted occasional frustrating issues with damaged items, torn packaging, or missing books upon arrival. A few consumers additionally experienced frustrating delivery delays, tracking problems, or received books featuring unexpected defects like upside-down pages inside. Others mentioned that resolving these specific delivery and product issues occasionally required extra persistence before receiving a satisfactory response.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and orders arriving on time... See more

Order

Reviewers highlight positive aspects of order, noting that items arrive promptly and in good condition.... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. While some reviewers... See more

Service

Clients share positive opinions on service, highlighting exceptional experiences and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting excellent and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievable customer service from Books 4 People. I realised I needed some books at very short notice for Santa to give out to our KS2 children. I called the phone number and spoke to the most polite... See more

Rated 5 out of 5 stars

I ordered in error at 11pm on Saturday, realising the error the following day at 7am. Having ordered next day delivery I wasn’t very hopeful when emailing support that the order could be cancelled... See more

Rated 5 out of 5 stars

I recently ordered from Books4People, and although the delivery driver initially messed up my order (third party/external company), the customer service team was fantastic. They replied very quickly,... See more

Rated 5 out of 5 stars

I was so impressed with the incredible service I received from Hussain when I accidentally received the wrong order. On the phone he talked me through the process and went out of his way to find the r... See more


Company details

  1. Book Store

Information provided by various external sources

We welcome you to Books4People, a place where all your favorite story tales and books are picked and packed with love and care since 2005. Offering you mind blowing prices since 2005. Books4People started by selling educational books. We grew our business and expanded our range and now specialist in children’s book sets. Cheap and quality collection series. We are one of the biggest independent book stores in the UK and are providing services such as wholesale and to schools all over the world. We provide our customers with brand new book set collections and gift sets. We have an extravagant range filled with best sellers, classics, yummy cook books, children’s books, audio books, fiction and nonfiction. We’ve always got offers on and savings up to a whopping 80% off RRP. The best thing about Books4People books is the fact that we have major commitment to providing our amazing and incredibly important customers with the service that is deserved. Need help? Don’t worry! You can go through our catelog, ask a general question, shop our never-ending range of discounted cheap and quality book sets, all you have to do is give us a call or send us an email and we’ll be here to help. We also provide 30 day returns so if you’re not happy, all you have to do is send it back to us and we’ll refund you in full. All orders have free delivery. We always like to give back to our customers. Once we give you a promise, we won’t break it. If you’re happy, we’re happy. Join us on our next chapter in the world of Books4People books…


Contact info

4.2

Great

TrustScore 4 out of 5

679 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(679)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Company you can trust

Bought a Harry Potter box set from here. Great price and fast delivery. Unfortunately, when they arrived, the bookcase was damaged ( it looked like the damage had occurred during transport). After a short call and email with photos. They called me back saying they were sending out a new one and a prepaid label to return the damaged one.
This is a company I would definitely recommend and use. The person I spoke to on the phone was polite and seemed more than happy to help.
Thank you for a flawless experience 10/10

February 23, 2023
Rated 5 out of 5 stars

Excellent service even when it was my mistake.

So l ordered a set of books for my grandson on 22nd Feb. Then l sent a picture to his mum who pointed out (nicely) that they were too young for his reading age. So l sent the company an email cancelling the order, if possible.
I got a reply the next morning saying order had been cancelled despite being ready for despatch and l would get a refund. An excellent result as it was my mistake. I will be buying other books from them in the future.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service paired with great prices

Excellent customer service paired with great prices and a strong selection of books ranging from very young children - adults. I called their contact number before ordering and spoke to someone named Vishal - they were adept at answering my questions about expedited shipping and helped ensure my parcel was shipped swiftly. We spend a lot of money at a High Street bookstore, which I will continue to support in my town. Where I send books, though, which I often do, Boosk4people will be my first stop. Great for folks on a budget and a goldmine for families with children.

February 16, 2023
Unprompted review
Rated 4 out of 5 stars

Generally positive experience

Very impressed with ease of ordering, rapid handling of order & delivery.
Books received had good content, but there was no advance indication that only the covers were in colour: inside was black & white, which limited attraction for our 6 year old grand-son.

January 25, 2023
Rated 5 out of 5 stars

Awesome site

First time ordering from Books4people and I can’t fault them one bit. They dispatched my order super fast I recieved my book set in immaculate condition no problems whatsoever. In future I’ll check their site first instead of others very happy many thanks.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I book a pack of three books from Books4People but one had several pages that had been overprinted and had two different pages printed over each other making reading very difficult. I contacted Book 4 People, explained problem and included several photos of the affected pages.
They asked for invoice information etc and when I supplied them with the requested information they said they would dispatch another copy to me. This arrived very quickly.
Highly recommend Books 4 People and will be buying form them again.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Super helpful after sales

I ordered the incorrect set of books and the team were so helpful cancelling my order just before they items were dispatched.

January 16, 2023
Unprompted review
Rated 1 out of 5 stars

Bad delivery

Made the order on 23rd December paid for express delivery and my parcel its still not here. For express shipping the date for delivery was supposed to be 28, today is 31st. Can't make a review for the actual books because I still don't have them.

December 23, 2022
Rated 5 out of 5 stars

Highly recommend.

Recently purchased some books, which arrived today, delivery was quick and prompt and the books were packaged well. I found this company great to deal with and they have a great range of books at reasonable prices. Highly recommend.

December 16, 2022
Unprompted review
Rated 1 out of 5 stars

Book damaged in transit

I ordered a book for a present. When it arrived the bas of the spine was badly damaged and dirty as was the packaging. I sent photos with my complaint. They apologised but offered a 25% refund no mention of returning the book so I now have a damaged book on my hands which I cannot give as a present.

December 5, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look