BEWARE!
BEWARE!!
I agreed to pay a small fee monthly to have my listing on standby. I wasn’t currently using the service and this would keep the listing on the system until I was ready to use it. Bookster increased the charge by x28 per month without my permission. When I asked about this they said they had emailed me and so it was ok for them to dramatically increase the charge if they wanted to. I had since changed my email and so I missed the notification. At the time there was no mention that this may happen. They were not willing to give a refund!!
What they did is not illegal but I will not use a company that takes advantage of such loopholes in the law.
Reply from Bookster
Thank you for sharing your feedback. We’re sorry to hear that you felt disappointed with your experience, and we’d like to provide some context from our side.
On 6 March 2023, you asked us to pause your subscription as you were experiencing some technical difficulties on your mobile. We agreed to reduce your fee to a minimal amount while we investigated this issue.
Our team carried out testing on both Android and iOS but could not identify any technical errors.
Between May and September 2023, we tried to reach you by phone 28 times and left multiple voicemails. You answered three of those calls (two of which were ended prematurely), and we also received one call back from you. On the two successful calls, we explained the outcome of our investigation and reminded you that we had also sent emails to update you.
During this time, your account remained active for £2/month, and your property continued to be advertised publicly on your Bookster website.
In addition, we sent six emails to both of your email addresses on record, including the one you later used to restart contact in May 2024.
These emails confirmed the outcome of our technical checks, and from August 2023 onwards, four emails notified you that your standard subscription pricing would resume.
All monthly statements were also sent to the same email address.
We do understand how frustrating this must have felt from your perspective, especially if you missed all of our messages.
From our side, we genuinely tried to resolve your technical concerns, keep your listing active, and provide clear notice of any changes to your subscription.
We’re sorry that this situation did not work out as you hoped, but we wish you every success with your future plans.