Bought a 5 night all inclusive Mexico vacation package with Bookvip. I have an open date package. Called to book and was told by Monster RG that I had to pay another $400+ to book my fully paid vaca... See more
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Scammers. My partner has been scammed by this company from England from a completely separate website. For 6 months they have been taking a monthly amount from his account without his knowledge and he... See more
Lies. Deception. & More Lies If you notice the reviews on here, they're mostly by quite a few people with one reviews, meaning they're either fake accounts or paid marketing to have these reviews... See more
Company replied
The people behind it (not allowed to mention name here, but you can research yourself) seems to have run a similar scheme before under unsold.com. Unsold.com took payment for hotel vouchers, but nev... See more
Company details
Information provided by various external sources
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
Contact info
200 S Biscayne Blvd. Suite 2790, 33131, Miami, United States
- 888 849 8450
- james@bookvip.com
- bookvip.com
1.9
Poor
674 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bookvip.com is the best choice
February 6, 2018
Unprompted review
Good price and good time.
February 5, 2018
Unprompted review
Book VIP was great to work with
Book VIP was great to work with! The presentation is very professional, and even though we said no to additional purchases we were treated with respect. We considered that time just a part of the adventure of our vacation. As far as the resort - WOW! It is beautiful and was the best vacation we have taken in 20 years! We will be doing the all inclusive thing from now on! I'm so glad we found BookVIP.com!
February 1, 2018
Unprompted review
I used bookvip.com to go to Now Onyx …
I used bookvip.com to go to Now Onyx Punta Cana for 5 days six nights..It literally was one of the MOST AMAZING TIMES OF MY LIFE...it was as advertised, no games or gimmicks, it wasn't FRAUDULEN. However was one of the best trips I ever had....!! Bookvip is the BOMB.....
January 29, 2018
Unprompted review
We had an amazing vacation and …
We had an amazing vacation and experience with Book VIP. We would recommend it to anyone wanting to go on vacation.
January 28, 2018
Unprompted review
I was curious as well about how they …
I was curious as well about how they were able to offer such extreme savings. Look on you tube. It's basically a time share pitch, but it seems after the two hour presentation, you can go about your trip with no obligation..
January 25, 2018
Unprompted review
BookVip.com made booking our vacation …
BookVip.com made booking our vacation extremely easy. We had a grand time and Wild Bear Inn was very close to all the attractions we wanted to attend. The room was warm and cozy and perfect for my husband and me. We had a terrific time thanks to BookVip.com.
January 25, 2018
Unprompted review
We had a great experience on our Villa Del Palamar, Cabos San Lucas vacation
We had a great experience on our vacation. We do wish that we could have traveled with our friends and that when signing up for the promotion it was expressed a little better that we couldn't. Other than that bookvip did a great job with communication, the resort Villa Del Palmar was beautiful, and we had a relaxing vacation.
January 25, 2018
Unprompted review
We had a great experience with bookvip
January 25, 2018
Unprompted review
BEWARE OF FALSE ADVERTISING.
BEWARE OF FALSE ADVERTISING.
I used BookVIP to book a trip to Mexico with my husband in December 2017.
We called in to book over the phone with a rep, and she mentioned the name of the resort which matched with the photos we saw on BookVIP's website. We were happy with our booking until our email confirmation came in and we saw that we were booked into a 2 star hotel out in the forest instead of the 4 star resort by the beach that the website and the rep had told us we were booking.
Throughout our communication with bookVIP over the span of a week, no one apologized, offered to help us upgrade/change or seemed concerned that were were mislead through false advertising. Our flights were booked and paid for so there was no option to cancel, and we had to pay extra out of our pockets to make sure we were not staying at the 2 star resort they booked us into. A lot of time and money was wasted. I managed to speak to the Supervisor Gretta who ultimately told us it was our own fault this mistake was made and refused to help or compensate us in any form.
This is was the absolute WORST experience my husband and I have ever had while booking a trip. This is the FIRST AND LAST TIME I am ever using BookVIP. I urge those who are considering to use them to please book elsewhere and save yourself from a ruined vacation. It is not worth any amount of money you will ever save.
Edit: As a testament to their grossly lacking customer service and communication, they’ve replied to this comment with a canned response that continues to ignore and disregard a customer that has been lied to and cheated. Further evidence to NEVER EVER USE THIS WEBSITE.
January 17, 2018
Unprompted review
Reply from Bookvip
Thank you for your valuable feedback RT. As an update, please contact me directly so can look up reservation as you cant look up by just the initals RT. If you are going to post a negative review it would be helpful if you used your real name so we could address the situation or contact us directly as I stated below As the fastest growing travel company in the world we sometimes make mistakes. However, we use this forum for both positive feedback and areas where we need to improve. Please contact me directly James@bookvip.com so can look directly into your issue and make amends for any inconvenience.
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off
https://youtu.be/8xvEe7L3v4E
We have sent over 1,00,000 people on vacations and more actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews
James Colligan
Owner
BookVIP.com
My husband and i went September of 2017 …
My husband and i went September of 2017 to cancun. One of the best vacations we have ever had. We did have to do a 90 minute meeting. But was still worth it.
January 13, 2018
Unprompted review
Awesome service
Awesome service, beautiful resort. We enjoyed every minute of our stay
January 11, 2018
Unprompted review
It was a great experience!
January 11, 2018
Unprompted review
We had a great time on our recent trip …Book now travel later!
We had a great time on our recent trip to Cancun, thanks to BookVip!
December 27, 2017
Unprompted review
Easy to use
Easy to use. Directed us right to the hotel we stayed at in Cabo
December 16, 2017
Unprompted review
Had a great vacation
Had a great vacation. Staff was amazing. Could not have asked for a better experience.
December 12, 2017
Unprompted review
Wonderful experience
Wonderful experience, great staff and amazing food. Would recommend this to my family and friends. Am now a uvc member.
December 9, 2017
Unprompted review
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