I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. I made a mistake on my order so emailed customer services. The reply was very prompt and my mistake fixed. Great cards as well as service..
April 27, 2026
Unprompted review
Customer service is amazing
Customer service is amazing. I had ordered to my old address so emailed with my new one & Will sorted it out within minutes. Very happy will definitely be ordering again.
April 24, 2026
Unprompted review
Love the cards
Love the cards and so do the recipients!
Fast responses from the customer service when you need to amend something too which is a massive plus
April 22, 2026
Unprompted review
Reply from Boomf
Hello,
Thank you so much for taking time in leaving us a review.
We are so happy that we are able to help you.
If you need help - we are here.
Thank you,
Team Boomf
Excellent customer service with a query…
Excellent customer service with a query I had with my order. Very quick to respond and resolve my issue. Will definitely use this company again.
April 21, 2026
Unprompted review
Reply from Boomf
Hello,
Thank you so much for taking time in leaving us a review.
We are so happy that we are able to help you.
If you need help - we are here.
Thank you,
Team Boomf
I had an issue post order which was…
I had an issue post order which was quickly rectified - thank you very much
April 21, 2026
Unprompted review
Reply from Boomf
Hello,
Thank you so much for taking time in leaving us a review.
We are so happy that we are able to help you.
If you need help - we are here.
Thank you,
Team Boomf
Late card for a thirteenth…
I ordered a card for a thirteenth birthday to be posted on 10th and it arrived on the 15th, one day after the special birthday. Boomf first offered a refund then refused as it 'takes 2-3 days' to deliver'. Unless London post office has stopped Saturday deliveries this took 4-5 days. This is very poor service. Also, the confetti fell out rather than burst out.
April 15, 2026
Unprompted review
Reply from Boomf
Dear Maureen,
We are so sorry to hear about your experience with us. Our Customer Service team follow the instructions for the delivery timeframes but they have since escalated the issue to the management, and we approved the full refund before seeing your review. So please note that both the full refund and a discount for your next order (should you wish to give us another chance) had been issued.
Please do forgive us for delivering it late, on very rare occasions Royal Mail does delay certain deliveries, which is beyond our control. In this instance, we dispatched the order on time but Royal Mail was one or two days late in delivering it. We shipped it on Friday the 10th of April and it was delivered on Wednesday the 15th of April.
We fully understand that this present was meant for a special occasion and that it was important to you. We hope that you do accept our sincere apologies as it is never our intention to upset our customers.
Warm regards,
Team Boomf
Had a slight issue which was my fault…
Had a slight issue which was my fault and was amended quickly and easy via live chat with the lovely Will thank you!
April 16, 2026
Unprompted review
Reply from Boomf
Dear Mr Ian Court,
Thank you so much for your kind words, our team loves reading them!
If you ever need our help, we're here for you (Mon-Sun 9am - 5:30pm BST).
Warm regards,
Team Boomf
Brilliant service all round and delivery
Brilliant service all round and delivery
April 15, 2026
Unprompted review
Reply from Boomf
Hello Rachel,
Thank you so much for taking time in leaving a positive review.
We are so delighted to hear that we are able to help you.
If you need help - we are here always happy to assist.
Take care and keep on smiling!
Thank you,
Team Boomf
Great customer service
I made an error on my order by putting my home address on and had a panic. Less that 24 hours later I had a reply from Will who had sorted my error. What a star
March 30, 2026
Unprompted review
Reply from Boomf
Dear Wendy,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Responsive and attentive with excellent customer service!
I made an error with the order and wanted to pay extra for the delivery, however the team was quick and responsive, kindly waivered off the extra charge for delivery and requested the order become a priority.
Will definitely be ordering again! wonderful customer service and attentive.
March 26, 2026
Unprompted review
Reply from Boomf
Hello!
Thank you ever so much for sharing your lovely review with us!
Reviews like this always make our day.
Looking forward to seeing you again, and we're always here if you need our help with anything!
Warmest,
Team Boomf
What an absolute disappointment
What an absolute disappointment, spent £6 on a bluey mother's day card that's suppose to pop up and shoot confetti, it didn't pop up at all, had to pull and force out the card so it didn't even work, absolute disappointment and waste of £6
March 15, 2026
Unprompted review
Reply from Boomf
Dear Liam,
We have identified that you purchased our product in store.
Please accept our sincere apologies for the product malfunction. We identified the origin of the malfunction last year, and have since fixed it.
Since you shared your email address with us, we have now sent you an email with a gift card code to cover a personalised replacement card for you. As the card was purchased at a retailer location, we were unable to process a refund as it didn't go through our payment system. We hope that you decide to give us another chance.
We are so sorry to have upset you on this occasion, and please rest assured that we constantly work on improving our production processes and Quality Control practices. Our products, including the ones we produce for retailers, are 100% handmade in the UK by our local team, and so there is a small margin for human error, which we try to do our best to bring to the absolute minimum.
It is never our intention to disappoint our customers, so we take every such report very seriously and conduct further investigations, often resulting in an improved experience for all our customers.
If you have any other concerns, please feel free to respond to our email. We're always here to help and to listen.
Warm regards,
Team Boomf
Reply from Boomf
Dear Paige,
Thank you ever so much for sharing your lovely review with us!
Reviews like this always make our day.
Looking forward to seeing you again, and we're always here if you need our help with anything!
Warmest,
Team Boomf
Changed an address after I placed the…
Changed an address after I placed the order! No problem
March 12, 2026
Unprompted review
Reply from Boomf
Dear Anna,
Thank you ever so much for sharing your lovely review with us!
Reviews like this always make our day.
Looking forward to seeing you again, and we're always here if you need our help with anything!
Warmest,
Team Boomf
A mistake I made on the delivery address was corrected super-quickly!
I needed to change the delivery address due to my own mistake, and Will @ Boomf fixed the issue immediately for me and even called to make sure I was happy with the change.
March 10, 2026
Unprompted review
Reply from Boomf
Dear Zoe,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
In my haste I had sent the card to the…
In my haste I had sent the card to the wrong address which showed on my receipt. I sent my "panic" email to Boomf customer services who very quickly acted on my email and followed up with confirmation that the order now reflected the correct address. Impressed!!
March 6, 2026
Unprompted review
Reply from Boomf
Dear Ashford,
Thank you so much for your kind words, it means a lot to us!
Looking forward to welcoming you again, and if you ever need our help - we're here!
Warmest,
Team Boomf
I cannot rate Will from Boomf highly…
I cannot rate Will from Boomf highly enough for his speedy response to my query, he truly saved the day.
I ordered a card for my friend’s 50th and stupidly forgot to change the shipping address. As we don’t live in the same country it is not as easy as me popping round the corner to deliver this. I wrote to the team last night explaining my plight and first thing this morning they had responded and changed the address. This prompt response means she will get her card delivered on time and to the right address. Can’t thank Will enough.
March 3, 2026
Unprompted review
Reply from Boomf
Dear Karen,
Thank you so much for your lovely review and your trust! Our team are always chuffed to read kind words.
Looking forward to seeing you again with us, and we're here if you need us Mon - Sun 9am-5:30pm.
Warm regards,
Team Boomf
Great website; even better support!
I messed up and input the wrong address for the card to be delivered to, I didn't realise until I received the confirmation email. So; I sent in a support ticket, brutally aware I would probably get no response until Monday, that it may be too late and I might have to resend the card myself. Well! Not even an hour later (this is on a Sunday as well) a fantastic team member of Boomf named Yurica emailed me back asking what the address was that I actually wanted it sending to; they managed to change it and sent me a screenshot of the updated details. Unfortunately, I had also input the incorrect name, rather than my Dads name, it was addressed to me but now being sent to his address. I apologised profusely for my muck up and asked (again, with no expectation that it could be fixed) if Yurica would also change the name. They did! So, within a couple of hours of my stressing and sending in a support ticket, Yurica, on a Sunday, fixed both the address and name on the card so that when it gets shipped tomorrow, it will have the right name and address!
It's a great site in general for personalised cards and presents at a reasonable price; but the support when something goes awry is thus far unmatched for me. Their support people are very quick to respond to both the original ticket and subsequent emails back and forth, and not once was I made to feel stupid for making the mistakes I made in the first instance.
March 1, 2026
Unprompted review
Reply from Boomf
Helo Roxie,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Yurica is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Wonderful customer service
Wonderful customer service
I had a slight technical hit hitch and the help I received was amazing. This company cares about what people think and they want to keep them happy.
Thank you so much I will be using you again very soon and a massive thanks for helping me
Jo Luxon
February 25, 2026
Unprompted review
Reply from Boomf
Dear Jo,
Thank you so much for your kind words, it means a lot to us!
Looking forward to welcoming you again, and if you ever need our help - we're here!
Warmest,
Team Boomf
Excellent customer service accidently…
Excellent customer service accidently put the wrong delivery address they put it right straight away could have been a disaster x
February 23, 2026
Unprompted review
Reply from Boomf
Dear Lynne,
Thank you ever so much for sharing your lovely review with us!
Reviews like this always make our day.
Looking forward to seeing you again, and we're always here if you need our help with anything!
Warmest,
Team Boomf
I put down the wrong shipping order and…
I put down the wrong shipping order and it was done on the weekend and stated noone would be in office untill monday… i emailed them and the issuse was sorted straightaway
February 21, 2026
Unprompted review
Reply from Boomf
Dear Licia,
Thank you for your lovely review! Yes, we do work Mon-Sun to make sure all our customers receive a prompt solution.
Looking forward to seeing you again with us. We're always one email or chat away if you need us!
Warm regards,
Team Boomf
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