Boon Brokers Reviews 1,122

Excellent service from Jay Blackaby, regular updates and found the best mortgage offer for us. There was no pressure to go for additional services with them unless it made sense price wise. Very happy with this fee free service and would highly recommend it to first time buyers as he went through the whole process with us clearly.

Selecting and completing the application for property insurance could not have been simpler.

It took only minutes of my time and is exactly what I needed.

Very bad experience. I initially used Boon Brokers for my mortgage. At first, everything went extremely well, Kathryn was nice and seemed to have my best interests at heart. We had done the whole search process, and Santander ended up being the most cost-effective mortgage for me. As legals were going on for the flat I was purchasing, I compared the rate I had to comparethemarket.com, which showed that Santander's mortgage rate had decreased, Kathryn was not keeping up to date with the rate changes, so I had to check regularly to let her know so she could get the rate on my mortgage adjusted. When looking at comparethemarket.com, there were a range of mortgage lenders offering a better rate than Santander. I spoke to Kathryn about it, and she said that the other lenders would not lend to me because of my credit score, which was only good at the time due to a lack of credit history. I then decided to reach out to the lenders that allowed me to speak to them without a broker and managed to secure a mortgage with Lloyds at a rate 0.4% cheaper than Santander at the time. Only then did Kathryn think about reaching out to other lenders. I definitely do not recommend using Boon Brokers. This experience happened in October 2024 not 2025.

I am very pleased with the service provided by Boon Brokers. Kathryn Hailes was extremely efficient and helpful. She kept me updated throughout the mortgage process. She explained everything clearly. She was quick to respond to my queries. I couldn’t have asked for a better person. Thank you very much for a great professional service.

Great service. Highly Recommended.

We have had the pleasure of Kathryn’s customer service and competence twice now - Twice she surpassed expectations.

We recently used Boon to find the best deal on our mortgage, home and life insurance for our first home purchase and the service we received was outstanding. Special thanks to Jay, Lee and Luke who did a great job guiding us through the entire process and explaining everything clearly and in a way that was easy to understand!

We initially chose Boon because they came highly recommended by my brother and a friend, both of whom had also used their services. I wouldn’t hesitate to use them again for any future house move. Thanks so much guys — we’re happily settling into our new home and really appreciate all your help along the way!

We’ve just used boon brokers as first time buyers to purchase our first property. Jacob was amazing from start to finish and no questions were too big or small. He talked us through everything and always responded quickly and efficiently! Thank you so much Jacob! ☺️

I needed a mortgage capacity review in an hurry for a final settlement in court, so I decided to give Boon mortgage brokers a call, I was greeted by a very pleasant ,professional, jacob who guided me through the whole process. The whole thing I thought was going to be daunting was surprisingly very pleasant and jacob was there for me in every step, I can't thank them enough and would definitely recommend to anyone in the same situation THANK YOU to all at Boon especially jacob x

Beyond satisfied with the service I received from Boon Brokers, cannot recommend them enough. Lucinda was so helpful throughout the process. Genuinely felt like a tailored process to suit my needs.

This is the 3rd time we have used Boon brokers for assistance with remortgaging our property. We had worked with Lucinda on the last 2 occasions and she has always being efficient and helpful during the process and answered any questions we had. Thank you Lucinda for helping to make this a less stressful experience for us to manage! 😊

Lucinda was extremely helpful and got everything sorted for us quickly.

I love these guys. They've been my go to brokers for over 5 years now.

Needed mortgage raising capacity report. Very happy how quickly everything was done. Communications are very transparent.
Thanks to Jacobs and Lucinda for their work!

Very efficient and friendly. Good advice in a timely manner

I am in the process of using Boon Brokers to find a mortgage and in particular dealing with Kathryn Hailes. She has been extremely efficient and helpful. Also knowledgeable about the type of mortgage required for the part ownership purchase I am pursuing (Home Ownership for Long Term Disabled). I believe she has secured a good deal for me....Good news when on a low income.

The most professional and efficient. Always replying to emails in an instant and always available to answer questions

Highly recommended.
Service and advice received from Lucinda has been faultless. Excellent service.

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received.

Every question we had was answered both quickly and effectively, and the fact that her advice saved us a significant amount of money whilst being completely free of charge cannot be ignored!

Thanks again Lucinda and Boon Brokers, your help has been invaluable.

This was my first experience of a remortgage and it wasn’t a great one. It took a very long time, almost 3 months. I incurred unnecessary solicitor fees as I was told to instruct a solicitor however, I wasn’t informed fees were included as part of the remortgage so I didn’t need to get my own. I have also ended up with the wrong product, so I’m now stuck with an interest only mortgage rather than a repayment as they clicked the wrong button. And the term is for 12 years rather than 10. After I pointed out the error in paperwork sent from the bank and found out it had completed I was told I had to phone up the bank to see if I could change it as they could no longer do anything their end. I couldn’t change it as it was now an active mortgage, so I have to wait a minimum of 6 months before I can change anything. I’m not happy and disappointed as it will affect other aspects of my finances in the future.