Milven (my project manager) was excellent. He was communicative and always happy to work with what I wanted. The initial draft of the store did have a few little issues, but these were ironed out w... See more
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As the owner of a 15-year Shopify Partner marketing agency, I'm thoroughly familiar with the top themes & apps. As an agency, there are many reasons we rarely recommend themes outside the Shopif... See more
I can’t thank Milven and the Booster Theme team enough! They’ve done a fantastic job with my recent website update, and the transformation is incredible. They took the time to understand my vision and... See more
Company details
Written by the company
2X your Shopify store sales in a few clicks with one of the most advanced Shopify theme ever created. 🚀
Contact info
4.0
Great
201 reviews
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Overhyped, Underdelivered, and Zero Accountability the Booster Theme…
If you're considering the Booster Theme for Shopify, think twice. My experience has been nothing short of a frustrating, time-wasting disaster.
The performance issues are glaring — the homepage banner flickers, Largest Contentful Paint is atrocious, and despite claims of optimization, the theme loads bloated scripts that cripple performance. Their much-touted speed optimization? It delayed my launch for weeks and created more problems than it solved. Lazy loading was wrongly applied to above-the-fold images, and I was told it couldn’t be disabled — turns out, I had to fix it myself.
Their initial quote promised delivery in two weeks. In reality? It took 4.5 months — with delay after delay, excuses, and zero proactive communication. That’s not just poor project management — it’s misleading and unprofessional.
Support? Disgraceful. Emails went unanswered, and when I finally received a reply, it was robotic and unhelpful. Instead of ownership, I got deflection: “No recent purchase in our system” — despite clear proof of transaction. Their 14-day refund policy might as well not exist.
What’s worse is the lack of transparency and poor documentation. If you’re not a developer, good luck navigating their theme’s convoluted logic or figuring out where core features live. Customization feels like a minefield.
Booster Theme presents itself as a premium solution for serious merchants. In reality, it’s a cobbled-together bundle of half-baked features with no concern for real-world performance or customer satisfaction.
Avoid it. There are better themes, better support teams, and better ways to spend your money.
May 1, 2025
Unprompted review
Always quick response time and always…
Always quick response time and always are able to fix or help with any issues or questions I may have.
May 4, 2025
Unprompted review
Quick replies and solutions
Quick replies, always a solution, good communication.
March 12, 2025
Unprompted review
Amazing product and amazing support!
We have been using Booster Theme for some time now and it has been an absolute pleasure. We have recently paid for the speed optimisation and can not believe the results. Absolutely amazing service. Any time we have had an issue or struggled with something on our store the team at Booster Theme have been on it straight away and could not be more helpful. Its so good to know they are there to help no matter how big or small the issue.
Amazing product and amazing support every step of the way.
January 28, 2025
Unprompted review
Reply from Booster Theme
Hi Matthew!
Thank you so much for your amazing review! We're glad to hear that you've had such a great experience with Booster and our speed optimization service. Our team is always here to help, and it means the world to us to know that our support has made a difference for you. If you ever need anything in the future, big or small, don’t hesitate to reach out. Wishing you continued success with your store!
Sincerely,
The Booster Theme Team
Feels like a scam
I have purchased Booster theme over 2 years ago and to this date, I have not been able to update my theme once. I follow every single step of their installation guide of the new theme which is essentially just copying and pasting the code from the old theme to the new theme and my website homepage is just a bunch of code. It doesn't work, even after multiple attempts.
I tried to get in touch with customer service to inquire as to what am I doing wrong and initially I would get very vague and short answers, not related to the issue. After I challenged them and asked for a proper feedback, they advised me that my option is to pay to have them do the update for me. At this moment, I honestly believe they are making the updating process difficult on purpose so that customers pay for them to do it. This is unbelievable given the price of this app. Not a happy customer at all.
January 1, 2025
Unprompted review
Reply from Booster Theme
Hi Andrea,
We’re sorry to hear that you’ve had difficulty updating your Booster Theme. Our goal is to make the process as smooth as possible, which is why we provide a detailed step-by-step tutorial to guide you through the update.
However, we understand that updating a theme can sometimes be more complex, especially for stores with heavy customizations or multiple third-party apps. Many Shopify apps inject code snippets directly into theme files, and these snippets do not transfer automatically when switching to a new version of the theme. In such cases, some of these customizations may need to be manually re-added. This challenge applies to all Shopify themes, not just Booster.
To assist those who prefer not to handle the update themselves, we offer an optional theme update service. This is completely optional, and customers are always welcome to follow our guide to update their theme on their own.
If you’re still experiencing issues, we’d love to take another look and help you troubleshoot. Please reach out to our support team, and we’ll do our best to assist you. Your feedback is valuable to us, and we appreciate the opportunity to improve.
Sincerely,
The Booster Theme Team
Launched with Booster theme and remain a big fan
I've been using Booster Theme since the beginning with reloadpickleball(dot)com - it's fast and flexible - doesn't cost very much and is perfect for a store with a small number of products like ours.
Moreover their tech support is responsive and quick.
July 9, 2024
Unprompted review
Reply from Booster Theme
Hi Nick!
Really appreciate your kind words! It’s awesome to hear that Booster Theme has been working well for Reload Pickleball. We designed it to be fast and flexible, so it’s great to know it’s been the right fit for your store. And thanks for the shoutout to our support team. They’ll love hearing this!
Sincerely,
The Booster Theme Team
Good Service
Updated to the latest booster theme for Shopify store and received good service with timely responses via email. Been a customer for multiple years and am pleased with response time when the company has questions for them.
November 21, 2024
Unprompted review
Reply from Booster Theme
Hello NCMPRBL team!
We're happy to hear that you've had a positive experience with our team and the latest version of Booster!
Thank you for being a loyal customer. We look forward to continuing to serve you and helping you achieve your goals.
Sincerely,
The Booster Theme Team
I've been a Booster user for over a…
I've been a Booster user for over a year, and have been a happy customer. I've recently had a number of technically questions and needs, and Raven has been amazing - very quick to respond and resolve all issues.
October 24, 2024
Unprompted review
Reply from Booster Theme
Hello Rory,
We’re thrilled to hear you’ve had a positive experience with us, and spefically one of our devs, Raven! It’s wonderful to know that our team is able to provide the support you need. We’re committed to ensuring our customers have a seamless experience, and your feedback helps us to do just that. Thank you for your continued support!
Sincerely,
The Booster Theme Team
Great customer service and prompt help…
Great customer service and prompt help with issues even 2 years post purchase. Enough said.
October 4, 2024
Unprompted review
Reply from Booster Theme
Hello Rob!
We're happy to hear that you've had such a positive experience with our customer support, even after two years of using our product. Your kind words mean a lot to us.
Thank you again for your support and for taking the time to share your positive experience. We look forward to continuing to serve you in the future.
Sincerely,
The Booster Theme Team
One of the worst customer support
One of the worst customer support. I have been writing to them. And they respond one line for 5 of my questions, in 2 days. BEWARE future buyers!
September 23, 2024
Unprompted review
Reply from Booster Theme
Hello Margaret,
We are truly sorry to hear about your negative experience with our customer support. We value your feedback and take all customer concerns seriously.
To better understand the situation and find a resolution, we kindly request that you send us an email detailing your experience and the specific questions you asked. We will investigate the matter promptly and take appropriate action to ensure that this doesn't happen again.
Please feel free to contact our support team. We are committed to providing excellent customer service and resolving any issues you may have.
Thank you for your understanding and cooperation.
Sincerely,
The Booster Theme Team
Hard to cancel
I had a terrible experience with Boostertheme. I was charged without authorization, and when I tried to cancel my subscription, there was no option to do so. To make matters worse, their support is non-existent. I wouldn't recommend this service to anyone.
UPDATE: Refunded, but the account and refund/cancellation process should be made easier
September 17, 2024
Unprompted review
Reply from Booster Theme
Hello Adam.
We are truly sorry to hear about your negative experience. We value your feedback and take all customer concerns seriously.
Our support team typically responds to inquiries within 1-2 business days. This information is also stated in the automated email sent to you after submitting the contact form. Additionally, we send a reminder email 7 days prior to the renewal date to give you ample time to cancel your subscription if desired.
As for the refund, we have processed your refund request and it should be reflected in your account within 3-5 business days.
Please note that our team has already reached out to you via email to address your concerns. If you have any further questions or require additional assistance, please do not hesitate to contact us.
Sincerely,
The Booster Theme Team
Great customer service!
We have needed some help in transferring our theme to Booster and came across minor issues (mostly due to us not knowing the theme) and the team at Booster (particularly Raven) have been onto it immediately. They have been so helpful.
September 17, 2024
Unprompted review
Reply from Booster Theme
Hello Neon Icons,
We're delighted to hear that our team at Booster was able to provide the assistance you needed during your migration. It's wonderful to know that our team, especially Raven, was able to help you navigate the process smoothly.
Your satisfaction is our top priority, and we're committed to offering excellent customer support. If you have any other questions or need further assistance, please don't hesitate to reach out.
Thank you again for your kind words. We appreciate your business and look forward to serving you in the future.
Sincerely,
The Booster Theme Team
Got Scammed for 250$ by Booster and with no License
I subscribed to BoosterTheme a year ago, yet right after completing my subscripiton, I canceled it to avoid renewing the year after and removed the credit card used for payment as I also moved to a different theme due to problems with customer support. Now, today, a year later, I just got billed for another 250$ for 1 year license, the worst part is even though I was billed, I do not have any active license when I login to the portal, not that I need to use it but I wanted to prove to myself and to Booster team that I AM NOT SUBSCRIBED to your license, basically they just took out 250$ from my card. I have already filed a complaint to the bank, the bank is working on refunding, and I also filed a support ticket with Booster. Knowing that I can only be patient until September 4rth for personal reasons, I will follow that with legal action since it can heavily affect my own personal life negatively and with no consent... Word of advice, be very very careful with booster, they try hard to take your money even when you don't consent for it, yet simply be prepared with a good legal advisor and you'll be able to get your money back + with extra benefits maybe as collateral damage, trust me it's valid and you can make use of this situation in order to teach them a lesson while you go... Anyway I'll update this review if they refund my money, if I don't, then take this as a warning sign to avoid Booster by all means.
Update: Still have not received my refund yet. Following up, their support team is so far unhelpful and running away from answering why they billed me in the first place. I will never tolerate such actions. Will update once resolved.
August 30, 2024
Unprompted review
Second Review for Booster…
This is my second review for Booster but it is well deserved. I am not the best with the technical side of things, so have needed quite a bit of advice and support from the Booster team who have been absolutely amazing. Nothing has been too much trouble. Any help I have needed they have been straight on it. Literally the best customer support I have ever come across. And my store looks so much more professional. Thank you for such a great service and amazing support.
July 4, 2024
Unprompted review
Reply from Booster Theme
Hello Matthew,
We're overjoyed to hear that Booster has exceeded your expectations once again! It's incredibly rewarding to know that our team's support has been instrumental in helping you overcome technical challenges and create a store you're proud of.
Your kind words about our customer support team are a testament to their dedication and expertise. We're committed to providing top-notch assistance to all our customers, and it's fantastic to see that our efforts have made a positive impact on your business.
Thank you for your continued support and for taking the time to share your experience. We’re here to help you succeed!
Sincerely,
The Booster Theme Team
Excellent customer service
Excellent customer service and professional work. I had very specific requests for a certain template that I have used on my website, montessori.ro, and they nailed it everytime without any sweat. For the price, Booster Theme is the best there is!
July 30, 2024
Unprompted review
Reply from Booster Theme
We're so grateful for your feedback, Bogdan! It's incredibly rewarding to know that Booster Theme is helping you achieve your goals at montessori.ro. We're always happy to go the extra mile to fulfill specific requests, and it's incredibly rewarding to see it translate into your success. We're glad you agree that Booster Theme is the best there is for the price! Thanks again for being a part of the Booster family.
Sincerely,
The Booster Theme Team
Super quick theme and very good support
July 26, 2024
Unprompted review
Reply from Booster Theme
Hello Shinzo,
We're so happy to hear that you had a great experience with Booster and our support team! It's our goal to provide quick and helpful assistance. Thanks for the 5-star rating!
Sincerely,
The Booster Theme Team
Reply from Booster Theme
Hello Bhaskar!
Thank you for the fantastic review! We're so glad our team could help you out. It means a lot to our team that they could jump in and solve your issue quickly. We appreciate your business!
Sincerely,
The Booster Theme Team
THIS IS NOT A REVIEW FOR THE THEME - BUT FOR CUSTOMER SERVICE.
THIS IS NOT A REVIEW FOR THE THEME.
I have not had an opportunity to really use it yet.
I just want to give a Shout out to Klea. After becoming inundated with emails from Shopify, Suppliers, and acknowledgements from Booster, I realized I needed a dedicated email for my new store. Klea helped me to fix it right away! This helps to streamline things for me! Thanks so much
June 19, 2024
Unprompted review
Reply from Booster Theme
Hello there!
Thank you so much for the review and shoutout to Klea! Klea's happy to hear she could help you out. It's great to know things are streamlined and running smoothly for you now. Thanks again for choosing Booster!
Sincerely,
The Booster Theme Team
This company is a scam
This company is a scam. We've been left with an e-commerce theme that doesn't work after a recent switch. Now I can't get a hold of anyone for an update and it's costing us over $5000 + per day. I explained that we needed the cart working (I mean we're an ecommerce company) and they've failed to fix it and stopped responding.
June 14, 2024
Unprompted review
Reply from Booster Theme
Hello Richard,
We sincerely apologize for the experience you've had and the inconvenience it has caused. We understand your frustration, especially considering the impact on your e-commerce store.
Upon further investigation with our developers, they've identified the issue as potentially stemming from a conflict with a third-party app. While we strive for swift resolutions, technical issues involving third-party integrations sometimes require more time to pinpoint the exact cause and implement a fix. Our developers are actively working to address this issue and get it functioning properly as soon as possible.
We understand the significant impact this has caused your business. Our management has already reached out to you directly.
We value your business and sincerely apologize for the inconvenience. We're dedicated to resolving this issue as quickly and effectively as possible.
Sincerely,
The Booster Theme Team
Very Good. Almost Great.
Theme isn't as customizable as I was hoping for, but have been able to find work arounds and hopefully future updates will take care of that. LOTS of built in features. Five stars for support they are so helpful!
June 13, 2024
Unprompted review
Reply from Booster Theme
Hello Sam!
Thank you so much for taking the time to leave a 5-star review, especially with such valuable feedback! We're thrilled to hear you're finding our support team helpful and that you're taking advantage of the many built-in features.
We understand your point about the theme's current level of customization. While we may not be able to fulfill all customization desires at this moment, your feedback is incredibly valuable. We're constantly looking for ways to improve,and your input helps us prioritize future updates.
In the meantime, we're glad you've been able to find workarounds! Our support team is always happy to assist with any further customization questions you might have.
Sincerely,
The Booster Theme Team
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