Boots N Bags heaven Reviews 

1,513
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive quickly, and many items are comfortable and look great in person. Many people appreciate the reasonable prices, wide selection of products, and neat packaging for their purchases. Shoppers often feel pleasantly surprised by the quality and find the ordering process straightforward. However, some customers also noted issues with product descriptions and receiving items in the wrong color. Others experienced significant delays with shipping, long delivery times, and a lack of tracking updates. Some buyers additionally reported receiving cheap materials, broken parts, and items that did not match expectations. People also mentioned difficulties with getting full refunds or returning merchandise.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Order

Clients share negative opinions on order, expressing widespread frustration with missing packages and extreme... See more

Quality

People report ambiguous experiences with quality, as consumer opinions are sharply divided. While many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, showing a wide range of shipping experiences. Many... See more

Price

Consumers find price to be ambiguous, experiencing a wide divide in their satisfaction. Many reviewers were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Belt came and was wrong color - bright blue not navy. Thought about returning it but after reading the daunting return Restrictions decided at 83 I didn’t want to invest the time or energy it would... See more

Rated 3 out of 5 stars

The bag was low quality and not worth the price. Additionally and so far , I have not received the earrings yet and I already sent an email to your Support but did not get an answer yet

Rated 3 out of 5 stars

My order went in on April 22 and didn't receive it yet. STILL WAITING!!! I was hoping for it to come in by Mother's Day but I guess not.


Company details

  1. Women's Clothing Store

Written by the company

Get our top designers boots & bags, for the best prices. Its a real heaven for any fashion lover - Join our fashionable family today! Boots N Bags Heaven™ (AKA BNB Heaven)


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.8

All reviews

(1,513)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Gloves

The gloves are gorgeous. Exactly as pictured only better. Vibrant color, soft leather and fits nicely. Very happy!!

January 17, 2026
Unprompted review
Rated 2 out of 5 stars

I never received a ring that i ordered

I never received a ring that i ordered. I have sent multiple emails to the support team and was told that I had to go check at the post office and see if they were holding my package there and check with my neighbors and my husband to see if they had the package. Then i was to report back if the item was found. Never offered a replacement or a refund. Extremely disappointing.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

The wrong shoes arrived however

The wrong shoes arrived however, I received a prompt refund for the mixup.

I will say the shoes are smaller than expected however, the customer service and prompt attention to the issue were fantastic. I did receive the refund as expected.

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Not actual size

I bought a comfy hoodie on boots n bag, package came 3 weeks later and from Temu. Looked nothing like the product as shown on the model.

January 12, 2026
Unprompted review
Rated 2 out of 5 stars

Not as described

The description of the boot is not correct. It is made with cheap quality and it is way over priced for the product and materials used. I am very disappointed and definitely will return the item.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous brown wig hair

Hello! What a great wig you sent me! I have had so many compliments. It’s the brown hair with bangs and length longer in front tapering back to shoulder-length on the sides and back. It is wavy and frames my face so nicely! Thank you BnB Heaven

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

It’s hard to get in touch with the…

It’s hard to get in touch with the store. Mes do sage answers only. Only email to communicate and does not respond in timely manner. You cannot return the merchandise and get refund. Given 2 options only which is to change size or store credit. Poor customer service.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

the listing for temporary tattoos was…

the listing for temporary tattoos was misleading. The site charges $36 for a temporary tattoo listing, but what I thought was a dozen sheet pack, was actually a bunch of single sheet listings, at $36 per single sheet. These sell for $0.36 (that's 36 _cents_) each on Alibaba.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

I still have not recieved my product

I still have not recieved my product. I noticed reviews from your store all reflect the same sentiment. "Delivery is terrible" If you want repeat customers, a good business solution would be to fix this. I ordered this way before christmas and it is still not here, it was a part of the gifts for our 20th anniversary and it was a big let down not to have it. Tracking still says Partial Delivery, wth that means, but this experience has not given me faith, even though I paid extra money for delivery. I would like the extra delivery fees refunded.

January 4, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered 2 items at the same time

Ordered 2 items at the same time, one of the items arrived right at my doorstep a week later. The other items shipped after one week, and when I check the tracking info, it says it was sent back to warehouse because of false contact info..? In my opinion, this site isnt worth the headache.. considering youre already paying for overpriced Chinese crap

January 1, 2026
Unprompted review
Rated 2 out of 5 stars

Completely unwearable

I just received this top, took it out of the Paige and the rows of feathers are already coming unstitched. The quality is so poor. The fit is completely off. Nothing about this is wearable.

December 30, 2025
Unprompted review

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