Looked as ordered, timely delivery, practical to have it printed and framed at the same time
Sold by Bootsphoto.com
The information on this page is based solely on product reviews written by customers of Bootsphoto.com via Trustpilot.
Product details
Brand: CEWE
MPN: 12045
All reviews
Does what is says on the tin
Beautiful as a gift. I ordered the white framed 5x7 photo which was cropped my larger photo. It looks absolutely great. The quality of the photo makes it look as if it was taken as a stand alone picture. The photo is set back into the deep frame and looks lovely .
The quality of the product including the frame offers good vaiule for money
Great quality image and frame given the low price.
Good prints and frames, delivered on time.
Perfect, would use again
Really happy with my purchase,.good quality and well made.
Good quality and perfect for my needs.
Didn’t even come
Reply from Bootsphoto.com
Kian,
I am very sorry for the delay in you receiving your order. I can see that we have sent it out twice, but it has been returned both times because our couriers could not locate your address. We are currently preparing your order for dispatch once again and will add more detailed instructions and possibly use a different courier in an attempt to ensure it reaches you this time.
I sincerely apologise for how long this has taken and appreciate your feedback as we work to improve our service.
Kind Regards,
Mya
Customer Service Support.
Great service. The online service enables you to manipulate the print within the frame size and view the result before purchase. Pleased with the result and would definitely use again. I was also pleased with how simple it is to upload pictures from your phone to purchase prints.
Wonderful to get a lovely framed photograph without the hassle of going to get it printed then buying a suitable frame. Very happy with the result.
It’s really great
My order still hasn’t arrived and it’s been almost 1 month. Now it’s late for the birthday present. Never using this service again.
Reply from Bootsphoto.com
Christopher Radford,
We're sorry to hear that you are not satisfied with our service.
I apologise for any confusion, but I have looked into this for you and can see that your order was delivered on Friday, 9 May at 18:04. There is also a delivery photo showing the parcel at an open doorway, indicating that someone answered the door and received the order.
If you did not receive the parcel yourself, please contact us so we can investigate this further for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 01926 463 605
Email: bootsphoto@cewe.co.uk
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Great service
Although the photo was quite good I was disappointed with the size of the picture. I ordered a 6”x4” framed picture but what I received was a 6”x4” frame with a much smaller photo mounted within it. It is too much trouble and too late to return it but be aware that it is not such good value for money.
Reply from Bootsphoto.com
Dear Peter
We are sorry to hear you were not completely satisfied with your order.
Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 01926 463 605
Email: bootsphoto@cewe.co.uk
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Excellent product, very quick delivery.
Great item again'
Photo does not fit in frame. Why would I pay for a photo to fit in a frame if I can do a better job myself?
Reply from Bootsphoto.com
Dear Christina,
We are very sorry to hear you are not completely satisfied with your order.
From what we can see on the order data, it appears the image does fill the frame but there is a black line at the top and bottom of the image giving the appearance of 'space'. I do apologise for any misunderstanding regarding this.
When an image is uploaded we receive a read only file which prevents us from manually intervening with the design. In this case, a reprint would not resolve the issue as the black lines are included in the 6x4 image which was submitted. To resolve this a new order will need to be placed where the black lines are cropped out before submitting the order to us.
As our customer you are covered by our satisfaction guarantee therefore we will always strive to resolve any issues in your favour. We can see that we have offered to provide a voucher covering the cost of the order upon return of the unwanted order so that the appropriate adjustments can be made from your side and the product can be re-ordered free of charge. We have not had a response to this.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 01926 463 605
Email: bootsphoto@cewe.co.uk
Or
Live Chat
Kind Regards,
Gabriele
Customer Support Team
Great service. Were able to respond positively to a question I had, after ordering and before delivering