Borough Kitchen Reviews 9,300

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,490 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that everything stocked is top-tier and well-made, making purchases feel like a worthwhile investment. The staff frequently receives accolades for being incredibly helpful, knowledgeable, and friendly, offering excellent advice without being pushy. Many people highlight the fast and efficient delivery service, with items often arriving quickly and securely packaged. However, some customers also noted issues with delivery, including packages being sent to incorrect addresses or experiencing delays. There were also instances of products arriving with minor damage, such as rust on cast iron items, or descriptions not fully matching the product received. A few other people also felt that delivery costs were disproportionately high for small items, and some experienced problems with gift voucher delivery or product durability.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the top-quality items and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient delivery... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Customers consistently note positive experiences with quality, praising the top-quality products, items, and... See more

Service

People report positive experiences with service, often highlighting the efficiency and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Al was a fabulous chef teaching the fermentation class. Explaining everything clearly and making it really fun. Tabs was his able assistant! Thoroughly enjoyed the class and recommended it highly. We... See more

Rated 5 out of 5 stars

Al and Anna made a great team. Al for his knowledge, being a great communicator, and good at engaging with his 'pupils' for the evening. Anna for making sure everything ran smoothly. Also the Borough... See more

Rated 5 out of 5 stars

I absolutely love this kitchen accessory shop. The staff are incredibly helpful without ever being pushy, which makes browsing such a pleasure. They really know their stuff and are always happy to... See more

Rated 5 out of 5 stars

My absolute favourite kitchen brand in the UK. Staff spend an inordinate amount of time with you sharing their expansive wealth of knowledge as well as answering all your questions. The product range... See more


Company details

  1. Kitchen Supply Store

Written by the company

At Borough Kitchen, we cater to the urban home chef who loves to cook and entertain. It’s about a shared passion for cooking and eating together - whether having friends around for a Saturday night supper or family over for a roast lunch. At our stores and our online shop, you'll find everything you need to take you from the kitchen to the table, while our two cookery schools offer intimate, personalised lessons to help you hone your culinary skills. You can find us online at boroughkitchen.com or visit us in one of our five London stores at 16 Borough High Street, 1 Hampstead High Street, 186 Chiswick High Road, 129C Upper St, Islington and 40 Electric Boulevard, Battersea Power Station.

Fast, flexible delivery

Free delivery on UK orders over £60

We have a range of delivery options for UK customers, including next-day delivery, as well as international delivery options. We also have a 1-year returns policy.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 5 out of 5 stars

The knife skills course was brilliant…

The knife skills course was absolutely brilliant. Al and Tabs were fantastic hosts, very warm and welcoming. Al imparted the perfect about of knowledge, not too much that it was overwhelming but enough that I’ve come away having learnt some practical, everyday skills. Would highly recommend (as a couple or solo, of which I was the latter).

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have used Borough Kitchen to purchase Thomas Rosenthal items, to replenish items I have broken, on three occasions. The price is good and the items have been sent out quickly after being ordered, and have arrived well packaged. No complaints, great service

April 17, 2026
Rated 5 out of 5 stars

Always excellent

Always excellent. Quality is second to none. They really know their stuff. Price can be high, but then you pay for the quality.

March 21, 2026
Rated 5 out of 5 stars

Skye was awesome!!

Skye was awesome!!
Great customer service and heaps of knowledge. A very kind and helpful person who enhanced my experience.

April 16, 2026
Rated 5 out of 5 stars

Top-quality products and a really…

Top-quality products and a really reliable place to shop. The staff are always knowledgeable, friendly, and genuinely helpful. Whenever I’m unsure about what to buy, I ask one of the team and they take the time to explain everything clearly, giving me all the information I need to make the right decision for myself.
They also run a fantastic hands-on cook school with a wide range of classes. The teaching is very practical, focused on real knowledge, and the food is always delicious. I’ve taken several classes already and absolutely love the experience.
Highly recommended.

April 16, 2026
Rated 2 out of 5 stars

Disappointed

Inaccurate description of item on website but I had to pay postage to return it.

April 16, 2026
Borough Kitchen logo

Reply from Borough Kitchen

Hi Ian,

Thank you for taking the time to provide a review.

We are sorry that the garlic keeper you ordered was not the size you had hoped and that you had to pay postage to return this, we will certainly pass this onto the e-commerce team to check the product description.

Looking into the correspondence, I can see that you asked to return the item and the returns policy was provided, to which you opted to organise the return yourself. If you have a product issue in the future, please don't hesitate to let us know and we can certainly provide a label.

Best,
Borough Kitchen

Rated 1 out of 5 stars

Don't trust their price promise

Don't trust their price promise. Customer services make up any excuse not to match.

April 18, 2026
Unprompted review
Borough Kitchen logo

Reply from Borough Kitchen

Thank you for taking the time to provide a review.

We appreciate you bringing this to our attention. We're sorry our price match promise didn't meet your expectations, in order for us to honour the price match it does need to meet our terms (https://www.boroughkitchen.com/pages/price-match) and is at our discretion.

We'll review your experience and take this into consideration the next time we review the policy.

Borough Kitchen

Rated 5 out of 5 stars

Beautiful curated dishes

Beautiful curated dishes, kind and personal service, quick dispatch and remarkably fast shipping in a time of uncertainty. Thanks you for all of that.

April 12, 2026

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