While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and customer support, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the quick response times and the efficiency with which their requests are handled, making interactions pleasant and productive. Consumers also value the company's commitment to ensuring their satisfaction and providing valuable financial insights. However, some customers expressed dissatisfaction with the website, encountering issues such as being blocked from accessing the site or difficulties with account access. A few people also mentioned concerns about the company's business model, questioning whether it prioritizes helping customers or generating revenue from lenders.

What people talk about most

Service

People report positive experiences with service. Customers appreciate the valuable service and peace of mind,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and professional assistance... See more

Website

Reviewers mention ambiguous feedback about the website. While some consumers found the platform offered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I did not require an immediate reply as my circumstance was not an issue at all. Still, I received feedback within the hour - my kind of customer support no matter what the situation is. My thanks... See more

Rated 4 out of 5 stars

I’ve been using Borrowell primarily for credit score monitoring, and I must say — that part of the service is phenomenal. The platform offers clear, up-to-date insights on my credit score and rep... See more

Rated 5 out of 5 stars

They offer services and great options for building better credit. I also like that the credit reports don’t impact your account negatively. I’m pretty impressed with the turnaround time when I’ve su... See more

Rated 5 out of 5 stars

When identity thieves started pinging credit agencies with fraudulent activity Sarah didn’t care that I’d never even had a Borrowell account. Once she confirmed my identity she went the extra mile and... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Borrowell empowers Canadians to improve their financial well-being by providing free credit score and credit report monitoring. Get your free credit score today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First I appreciate that Borrowell is a…Canadian Co.!

They offer services and great options for building better credit. I also like that the credit reports don’t impact your account negatively. I’m pretty impressed with the turnaround time when I’ve submitted a request to the Customer Support Team… it’s been my experience that I’ve received the requested info from them very quickly.
You’d be well advised to check these programs out and see how you can re enforce good financial practices.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD PHISHING

UPDATE: they emailed me and then asked me to give them my addresss, DOB and full name. is this actually a legitimate company? or is this something from a compound in Myanmar?

at first I thought it was just spam. BUT IT TURNS OUT someone fraudulently used my info to start an account with them and there is absolutely NO phone number to call to deal with this serious issue.

if you can't afford a phone line for a company what are you doing as a business? This is a huge red flag.

Then being told I have to wait 1-3 business days to have someone deal with this? GARBAGE.

The person who made this account also doesn't have a real phone number as I have now gone into their account after being able to change the account password after REPEATEDLY asking for help in this matter.

I called the person and their phone number isn't even assigned. what are you guys running here? Is this account just created to phish? Is this business just a front for email scamming and phishing?

GET A PHONE.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing app

In my opinion, this is the best credit monitoring app in Canada. Uses Equifax score, and provides really good insights. Best of all: its free

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Extra Mile…

When identity thieves started pinging credit agencies with fraudulent activity Sarah didn’t care that I’d never even had a Borrowell account. Once she confirmed my identity she went the extra mile and shut them down. Then she followed up to let me know what else I might be able to do to protect my credit rating. I mean, who offers this kind of service?

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Customer support is Amazing

I was locked out due to circumstances that this company were able to address very quickly and professionally! They were were very helpful and communicated throughout ensuring my information Is safe so absolutely deserving of the 5 stars. Their app does exactly what it says it does and what I agreed to in the terms of service.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Borrowell is an excellent agency

Borrowell is an excellent agency, always looking for the best and easiest way for all users to get want they need successfully and with a good and marvelous connection with other agencies.
I used Borrowell very much and I got much increment in my credit score.
Borrowell introduced me how to report my rent for credit increment which already worked for me and it's currently making a good change.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Money matters - be credit wise!

Was looked out of the web site for some reason, reached out to them and they were on it, fixed it and got me back up in no time!
Great service and follow up.
Yes, they get paid for ‘suggesting’ products ! That’s their business !!!
Overall great experience.
Have suggested to several younger family members to get on track.

November 1, 2025
Unprompted review
Rated 3 out of 5 stars

Not super trust worthy

This website is ok, it will soft read your score. However it's a completely for profit site. They will continuously mislead you into logging in their site in order to hopefully sell you a new product.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service representatives at…

The customer service representatives at this business are just freaking awesome!!
I ran into a situation that for some reason I was blocked from entering their site. Contacted them through email and the same representative over the course of 4/5 days walked me through the process and got me up and going again. The individual in question was polite, positive courteous, and above all was very patient with me through the whole ordeal.
Now, for the service they provide… it is so helpful in keeping you up on one’s financial situation.
I highly recommend Borrowell to all persons who would like to track their financial situation.
Thanks again Borrowell……

Allen

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Borrowell. The process was smooth, clear, and very easy to follow. Their platform is user-friendly, and I really appreciate how quickly I could get the information I needed. Highly recommended!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Borrowell For MVP!

As always, Borrowell has helped me in many times of need. It’s not just the different areas they helped me with, it’s the professionalism and promptness of their service. I can, honestly, say that Borrowell was a GREAT and necessary life investment. Thanks for what you do, Borrowell.

September 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look