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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and customer support, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the quick response times and the efficiency with which their requests are handled, making interactions pleasant and productive. Consumers also value the company's commitment to ensuring their satisfaction and providing valuable financial insights. However, some customers expressed dissatisfaction with the website, encountering issues such as being blocked from accessing the site or difficulties with account access. A few people also mentioned concerns about the company's business model, questioning whether it prioritizes helping customers or generating revenue from lenders.

What people talk about most

Service

People report positive experiences with service. Customers appreciate the valuable service and peace of mind,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and professional assistance... See more

Website

Reviewers mention ambiguous feedback about the website. While some consumers found the platform offered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I did not require an immediate reply as my circumstance was not an issue at all. Still, I received feedback within the hour - my kind of customer support no matter what the situation is. My thanks... See more

Rated 4 out of 5 stars

I’ve been using Borrowell primarily for credit score monitoring, and I must say — that part of the service is phenomenal. The platform offers clear, up-to-date insights on my credit score and rep... See more

Rated 5 out of 5 stars

They offer services and great options for building better credit. I also like that the credit reports don’t impact your account negatively. I’m pretty impressed with the turnaround time when I’ve su... See more

Rated 5 out of 5 stars

When identity thieves started pinging credit agencies with fraudulent activity Sarah didn’t care that I’d never even had a Borrowell account. Once she confirmed my identity she went the extra mile and... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Borrowell empowers Canadians to improve their financial well-being by providing free credit score and credit report monitoring. Get your free credit score today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Its a SCAM

Its a SCAM, they say it builds your credit, but if you check on Credit Bureaus like Equifax, it does show the Borrowel reports about "payments made" (it shows many each month), but literally beside all of them it says that it DOESNT Affect the Credit Score...

So its basically waste of time and money because Credit Bureaus dont even consider it...

I wish I could post pictures here and show that on my Equifax shows that the "Reports/Payments" made with Borrowell to Credit Bureaus has no effect on the Credit Score...

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Read the fine print!

I have followed up on many recommendations that have been suggested. While companies do offer lending information always read the fine print. It will tell you why you get turned down so often. I find this frustrating, so I sent an email to the company, explaining this.
I received an answer back. They find you matches to your basic criteria. However it is up to you to do your homework.
Now I know when certain companies continue to come up, I have read the fine print so I just delete it.
I

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Borrowell to Everyone

Borrowell's great customer service helped me get back into my Credit Account when an error locked me out. I tried everything to get back in and even called Equifax who would not even help me get back in and just wanted to sell me a monthly membership to get me a new Credit Account with them. I would recommend Borrowell to everyone as you should always stay on top of your credit and they are always sending you updates so you can keep an eye on your credit to make sure there is nothing going on that you don't know about. They are always there to help, and their services are Free.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great Support

Great Support
Hector stuck with it and finally got my account fixed. It was difficult because the system keeps saying I already had an account and it wouldn't let me continue to create an account. Hector had to go to next level support and then to engineering to get it all fix. I'm glad that it works and will be recommending Borrowell to other that I know for sure.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with de constant and…

Very happy with de constant and permanent attention paid to my case and my issue until was resolved. Thank you to Hector as my assistant assigned to be patient and helped to me to get a solution very quick

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great app to monitor your credit rating for free

The service offered is fantastic. It’s great to have access to your credit score so you can determine your own financial destiny.

Customer support was easy to deal with and able to help resolve my issue quickly and effectively.

I would definitely recommend this service to anyone interested in monitoring their credit score free of charge.

I cannot vouch for any additional services offered, such as credit cards, loans, insurance etc. as i have no need or interest to utilize them. I imagine they are sponsored advertising products that make the app “free”.

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

Over 100 inquiries on my credit score

Over 100 inquiries on my credit score. I never had a contract, never did business with them. I requested numerous times for over a year for them to stop making inquiries. Instead, they increased the number and no resolution. Do not use this business.

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Rent advantage is a SCAM!!!!

I have used rent advantage service for the past 12 months, it has ZERO effect on your credit score. They trick you in their advertisements and the service is a trap that if you use it, the benefit is unknown but if you stop using it, it will have a negative effect on your score.
I'm gonna stop it next month and will sue the company if I see a negative effect on my credit and will update here after.

January 25, 2024
Unprompted review
Rated 2 out of 5 stars

So once again my credit score dropped…

So once again my credit score dropped 36 points. Must be a monthly thing they have going. It goes up only to drop by a lot. No missed payments are impacting my score. No change to utilization. No derogatory remarks. No change to credit age. No new accounts and no new credit inquiries.

The only thing it could be is the Rogers Account which shows as of November 25 a balance owing despite no past due and paid as agreed and up to date.

I sense a recurring theme here.

November 30, 2023
Unprompted review

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