I’ve met several lovely borrowers on borrow my doggy. I’ve been on it a few years now. I’ve found that sometimes there’s hardly anyone available, then 3 come along at once! So it’s worth bearing with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people. I felt one or two people were looking for more than the... See more
Company replied
Borrow my doggy sounds like a good idea. In principal. I must have sent out 30 messages to people who are supposed to be interested in being a "borrower" and out of those 30 messages I have one borrow... See more
We’ve borrowed a few dogs locally which we have loved. Myself and my girls feel it’s an amazing experience getting to know the owners and their pets and enjoying their company. It gives us motivatio... See more
Company replied
Company details
Written by the company
Connecting dog owners with local dog borrowers for walks, weekends and holidays.
Contact info
727-729 High Road, N12 0BP, London , United Kingdom
- 020 3826 8628
- woofwoof@borrowmydoggy.com
- borrowmydoggy.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So glad I found Borrow My Doggy
A fabulous website which is easy to use and gives awesome advice. Safety and security for all concerned is all covered by the organisation. We found our perfect match first time and our borrowed doggy brings such joy and has helped to fill a huge dog shaped hole in our lives. It’s heartwarming to see how happy he is with us. I’m so glad Borrow My Doggy exists and highly recommend it for borrowers and owners.
July 19, 2025
Unprompted review
Reply from BorrowMyDoggy
Hey Joanne Price,
Thanks for taking the time to leave us a review.
We’re so delighted to hear you’ve found your perfect match and that your borrowed doggy has brought such joy into your life.
It’s lovely to know the connection has helped fill that dog-shaped hole and brought happiness to both sides of the lead.
We’re also really pleased to hear you’ve found the website easy to use and the advice helpful. Safety is always our top priority especially for the dogs in our community and we’re committed to making sure every connection feels safe supported and trusted for both owners and borrowers alike
Thank you for your kind recommendation and for being such a special part of the BorrowMyDoggy community.
Best woofs
Jess@BorrowMyDoggy
Perfect Arrangement!
Perfect way to enjoy the company of a dog when you can no longer have your own. Website is easy to navigate and everything has been clearly thought through, so that both owners and borrowers can find the right match.
July 1, 2025
Unprompted review
Reply from BorrowMyDoggy
Hey Lisa Mass,
Thanks for taking the time to leave us a review.
We're so glad BorrowMyDoggy has given you a way to enjoy the company of a dog, even if you’re not able to have one of your own right now.
It’s lovely to hear that you’ve found the website easy to use and well thought through – we work hard to make the experience smooth and reassuring for both owners and borrowers, so it means a lot to know that’s coming through.
Many of our changes and updates have come directly from feedback shared by our members, so we always welcome suggestions, ideas, or even just food for thought. We’re here to help build a community that truly makes a difference for everyone involved.
Thank you for being part of our caring community!
Best woofs,
Jess@BorrowMyDoggy
Brilliant experience
Joined up a couple of weeks ago as my kids really want a dog and I wanted to see how they would get on with different breeds.
Have had two get to know you walks, a whole day date with a wonderful Labrabour, a day with a Pomeranian planned for tomorrow and have another dog that has messaged too.
This has been brilliant for us!
August 19, 2025
Unprompted review
Reply from BorrowMyDoggy
Hey Catherine Smith,
Thanks for taking the time to leave us a review.
We're so happy to hear how BorrowMyDoggy is helping your family explore life with different breeds, it sounds like you've had some pawsome adventures already!
We love that your children are getting the chance to bond with dogs in such a thoughtful, gentle way. It’s wonderful to hear about your day dates and get-to-know-you walks, that’s exactly the kind of joy and connection we hope to spark.
I hope yourself, your kids and your newly made furry friends, continue to have many more tail-wagging moments ahead!
Best woofs,
Jess@BorrowMyDoggy
Life changing
BorrowMyDoggy has genuinely transformed my life. As someone who loves dogs but isn’t in a position to own one, being able to spend time with amazing dogs through the platform has been incredible for my mental health and wellbeing. I’ve not only found joy and companionship in the dogs I’ve met, but also made new friends and felt more connected to my local community. Such a brilliant idea – I couldn’t recommend it more, especially as a neurodivergent person who works from home!
August 18, 2025
Unprompted review
Reply from BorrowMyDoggy
Hey Leanne,
Thanks for taking the time to leave us a review.
We are over the moon to hear how BorrowMyDoggy has brought companionship, joy, and connection into your life.
It’s heartwarming to know the dogs you’ve met have had such a pawsitive impact on your wellbeing, and that you’ve felt more connected with your local community, that’s exactly the kind of win-win (or woof-woof!) we hope to create.
Thank you also for sharing your experience as a neurodivergent person working from home. We believe the world is a better place when people feel able and supported to share who they are, it often inspires others more than they know.
Thanks again for being a part of makes our community so special.
Best woofs,
Jess@BorrowMyDoggy
Reply from BorrowMyDoggy
Hey Chris,
Thanks for taking the time to leave us a review.
We’re really sorry to hear that your initial experience felt frustrating, we understand how disheartening it can be when you’re reaching out and not hearing back as quickly as hoped.
BorrowMyDoggy is built on a community of dog-loving volunteers who give their time purely out of love for dogs, not as paid sitters. Because of this, response times can vary depending on individual availability and life commitments. It can take a little patience and persistence, but once that first connection is made, it’s often the beginning of something really special.
We’re so pleased to see that your efforts have already led to your first welcome woof, a brilliant step forward! With 48 premium borrowers nearby and your full year of membership ahead, we’re hopeful you’ll build more great connections for the future.
Please do feel free to reach out to us directly at any time. I’ve also sent you a direct email, as I’d be happy to help if you’re looking to make more matches in the community or need any general support.
Best woofs,
Jess@BorrowMyDoggy
There are very few dogs in my area that…
There are very few dogs in my area that are premium members / they don’t answer the message or answer once and when I reply that don’t answer back. Have asked for a refund twice no response.
August 16, 2025
Unprompted review
Reply from BorrowMyDoggy
Hi Caroline Conway,
Thank you for taking the time to leave us a review.
We completely understand how frustrating it can feel when you're not getting replies or not seeing many premium members nearby.
Just to clarify, it's completely free to sign up and explore your local area before deciding to upgrade, so you can get a feel for the community and see potential matches. Only premium members can send and reply to messages, so reaching out to those members will give you the best chance of a reply.
We have contacted Trustpilot to ask for your account details with us, so we can help you further. Trustpilot have let us know they haven’t received a response yet, but if you're happy to share your details with them, we'd love the chance to support you directly.
Our help team aims to respond to all messages within 24 hours, so if you haven’t seen a reply from us, please do check your junk or spam folder just in case it's hiding there.
We’d really love the chance to turn this around for you.
Best woofs,
Jess@BorrowMyDoggy
User friendly ‘this will happen’ website…This website has made my desire come…
This website has made my desire come true. I can’t, at the moment commit to owning a dog but miss their company. So now, first person I chose has offered me the opportunity to look after her dog as and when needed.
The whole procedure was super fast and easy. Great website. Very very grateful.🙏
August 7, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for your lovely review. 🐾
We’re so pleased to hear you’ve already connected with a dog owner. It’s wonderful to know the process was quick and easy, and that BorrowMyDoggy has helped you enjoy spending time with a dog again.
Best woofs,
The BorrowMyDoggy Team
Fab experience
Does exactly what it’s advertises as. Met some lovely people and dogs. Would recommend this site to dog owners and people like myself, looking for a little doggy companionship.
August 9, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for your lovely review! 🐾 We’re so happy to hear you’ve had a great experience meeting both wonderful dogs and lovely people, that’s exactly what our community is all about.
It means a lot to know you’d recommend us to both dog owners and fellow dog lovers looking for some four-legged companionship. We’re thrilled to have you as part of BorrowMyDoggy.
Best woofs,
The BorrowMyDoggy Team
The borrowers who have stuck with me…
The borrowers who have stuck with me and my dog. I have had a considerable number of borrowers over 3plus years. I have never had a bad walker tho I have messaged over a hundred in that time so there are a large number who don't answer. I have tried to respect our borrowers recognising they are volunteers so need to be happy with all arrangements. My dog is a great help as she absolutely loves her borrowers and has a great welcome for them, even when they first arrive!! I find the app very annoying and customer service non existent. Messages left are not responded too but I do value the service. I don't see the point of none premium borrowers and have never tried to message them.
August 8, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for taking the time to share your experience with us! 🐾 We’re delighted to hear that over the years you’ve met so many wonderful borrowers who your dog clearly adores, that’s just what BorrowMyDoggy is all about.
We’re sorry to hear that parts of the app and your experience with customer support haven’t met your expectations. We truly value your feedback and will share it with our team, as it’s important we keep improving for both owners and borrowers.
Just to share a little more about our community on why there are basic members. These people are browsing to see if BorrowMyDoggy is right for them before becoming premium members. While they can’t exchange contact details or arrange walks until they become premium, having them on the platform helps grow the community so that more wonderful matches can happen.
Thank you for being such a dedicated member and for recognising the effort our volunteer borrowers put in. We’re so glad your lovely dog has made such happy connections.
Best woofs,
The BorrowMyDoggy Team
Really pleased
Signed up today as a borrower because my dog died earlier this year and I miss him loads but couldn't commit to owning another one at this time. The sign up was easy. I wrote a detailed profile explaining what I could offer, then scrolled through the many available dogs in my area and messaged two owners suggesting their dog might be a match. I got almost immediate responses from both owners and am meeting the dogs this weekend! I'm really pleased. I had previously tried to foster a dog for a rescue but they didn't want to know me because I have to pop out on short visits to see clients during the day. The two dogs I'm meeting from borrow my doggie are reportedly fine with being left alone for short periods. I'm really pleased with the outcome so far. Great concept!
August 6, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for your lovely review. 🐾
We’re so pleased to hear you’ve had such a positive start as a borrower and that you’ve already connected with two wonderful dogs to meet this weekend.
We’re truly sorry for your loss earlier this year and we’re glad BorrowMyDoggy has been able to give you a way to enjoy the company of a dog in a way that suits your lifestyle.
Best woofs,
The BorrowMyDoggy Team
If at first...
I lost my wife to cancer in March this year and providing company for our dog at all times became a thorny problem. Before, either one of us was around almost all of the time.
Then I discovered Borrow My Doggy. Although borrower no 1 did not reply, borrower family no 2 have now met Baxter three times including an overnight stay and it's working out OK. Many thanks to Borrow My Doggy.
Richard
July 25, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for your lovely review. 🐾
We’re truly sorry for your loss earlier this year, and we’re glad BorrowMyDoggy has been able to help you find a wonderful borrower family for Baxter. It’s great to hear they’ve already met him a few times, including an overnight stay and that things are working out well.
Best woofs,
The BorrowMyDoggy Team
When I came across this website I was…
When I came across this website I was so excited cos I love the idea of it. I contacted 3 people who I thought were ideal for our dog, and not one of them responded.
July 15, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks for taking the time to share your experience with us. 🐾 We’re sorry to hear that the first people you contacted didn’t respond & we completely understand how disappointing that must have felt, especially when you were excited to get started.
While many members reply quickly, sometimes availability, timing, or personal circumstances mean they can’t respond. We always recommend reaching out to several members in your area to increase the chances of finding the right match more quickly.
If you’d like, our team would be happy to take a look at your account and offer support to help you connect with more members. You can reach us directly through our contact form and we’ll do our best to help.
Best woofs,
The BorrowMyDoggy Team
Found the love of our life, Blue💙 **tips for owners**
As a borrower I have met so many gorgeous dogs but have fell inlove with one in particular, Blue, a blue staffy just ten minutes away! We no longer look after any other dogs and have Blue multiple days every week. We’ve been looking after Blue for six months today and he feels very much part of our family- I couldn’t imagine life without him! I am so grateful for BorrowMyDoggy for allowing us to find Blue as life wouldn’t be the same without him.
**Tip for anyone wanting a borrower**
After reading some of these reviews I could spot a fair few red flags and wanted to give some tips to hopefully help improve your experience with BMD. If anyone is just wanting free dog care and not actually supporting a bond between there dog and someone else, I wouldn’t personally pursue this because it should be two way. We look after Blue because we love him. His owner doesn’t always need pet care as he is fine at home on his own but he appreciates the love we give his dog and is always really good with us, letting us look after Blue whenever we want which means we will always make sure we can look after Blue when he needs it. I have had owners in the past who have been so demanding treating me like a paid service so I quickly stopped looking after those dogs. Blue’s owner will come in and sit with us when he picks him up and we have chatted and formed a bond with him. It’s not just the dog we love, but the owner too!
July 27, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for your lovely review! 🐾
We’re so happy to hear about the special bond you’ve built with Blue over the past six months.
We also really appreciate you sharing your thoughtful tips for owners. Building a BorrowMyDoggy match is all about mutual trust, respect, and a shared love for the dog and it’s wonderful to hear how you and Blue’s owner have nurtured both your friendship and his happiness.
Thank you for being such a dedicated and caring borrower, it’s stories like yours that make BorrowMyDoggy so special.
Best woofs,
The BorrowMyDoggy Team
Absolutely terrible company
Absolutely terrible company. Do not use these people. You pay to use their services and if you are a borrower you will get zero replies. This website takes advantage of people. Do not use these scumbags.
July 27, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks for taking the time to share your feedback with us.
We’re really sorry to hear that you haven’t had the experience you were hoping for and completely understand how frustrating it must be not to receive replies after reaching out to members.
While many matches happen quickly, sometimes availability, timing, or personal circumstances mean a member can’t respond. We always recommend contacting several members in your area to increase your chances of finding the right match more quickly.
We’d love the chance to take a closer look at your account and offer support to help you find a match. Please reach out to our team through our contact form so we can do our best to help turn your experience around.
Best woofs,
The BorrowMyDoggy Team
Dog's social secretary
Personally, I have nothing but amazing things to say about BorrowMyDoggy. It is such a fantastic concept. I work full time and have a dog with spaniel energy and BMD is a genius way of matching dogs with people who love dogs and can't have them. I am my dog's social secretary - I can go to London for the day knowing that he will be walked by someone who will be thrilled to take him out: win-win. I've met some lovely people, too, and my dog is a big fan! I sometimes have to refresh the app to ensure messages upload, but other than than, I've had no issues. Highly recommend.
July 24, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for your lovely review! 🐾
We’re so pleased to hear how much you and your spaniel have enjoyed BorrowMyDoggy and we love the idea of you being your dog’s “social secretary”! It’s wonderful that you’ve found people who are as excited to spend time with him as he is to go for a walk, that’s exactly the kind of win-win we aim to create.
We really appreciate you sharing your tip about refreshing the app if messages don’t appear straight away, and we’ll pass that feedback on to our team.
Best woofs,
The BorrowMyDoggy Team
Really bad service & app. Don’t pay for it
Really bad - paid for a subscription and then due to technical issues on their side I haven’t been able to access the subscription. Have emailed multiple times to only have one unhelpful reply that did not solve my issue. Basically paid and received nothing in return
July 24, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks for taking the time to share your feedback with us.
We’re really sorry to hear about the technical issues you’ve experienced and that our replies so far haven’t resolved things for you, we completely understand how frustrating it must feel to have paid for a subscription you can’t access.
This isn’t the experience we want for our members and we’d like to get this sorted as quickly as possible. Please reach out to us again via our contact form with your account details so we can investigate right away and ensure you can make full use of your subscription.
With thanks,
The BorrowMyDoggy Team
This is a terrible service
This is a terrible service.
It is impossible to navigate getting a full refund from this company.
Their customer service is Non Existent. It is impenetrable to get help and navigate a full refund.
Your concept is fine. Your service provision is bad. You should be ashamed of taking people’s money and not being responsible when a refund is required.
Bad.
July 12, 2025
Unprompted review
Reply from BorrowMyDoggy
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear that your experience with our service and customer support hasn’t met your expectations, especially regarding your refund request. We completely understand how frustrating this must feel.
We’d like to look into this for you so we can review your account and see what’s happened. For clarity, our refund process involves reviewing the account to confirm eligibility based on our terms, and if a refund is due, it’s issued back to the original payment method. We aim to complete this as quickly as possible once all details are confirmed.
Please reach out to us via our contact form with your details so we can investigate further.
With thanks,
The BorrowMyDoggy Team
Great concept
Great concept! I successfully connected with two wonderful local dog owners, as a borrower. I’m delighted to say I now have two lifelong buddies from this site (one two legged, one four-legged!).
Borrowmydoggy was a huge blessing during a period of being without my own canine companion. I’d lost my boy, was devastated and craving canine company, but not yet ready for another of my own. I eventually adopted another dog, but I still see my borrow doggy every week and we all walk together!
July 23, 2025
Unprompted review
Reply from BorrowMyDoggy
Thanks so much for your lovely review. 🐾
We’re so pleased to hear you connected with two wonderful local dog owners and that you’ve made such lasting friendships
We’re truly sorry for the loss of your boy and glad BorrowMyDoggy could bring you canine companionship during that time. It’s heart-warming to hear you still see your borrowed doggy every week and now walk together with your own dog too.
Best woofs,
The BorrowMyDoggy Team
Very Disappointing/Poor Customer Service
I requested to cancel my subscription within the 30 days stayed in their terms and conditions after no answers to the messages I sent to "borrowers" who were apparently available.
I have an elderly Labrador, 'Borrow my Doggy' recommended a guy who wanted to 'borrow' a Pug to surprise his girlfriend!!!
Claire from "customer service" suggested I keep trying!!
To date I have sent another 3 emails requesting a refund all have been ignored.
July 21, 2025
Unprompted review
Reply from BorrowMyDoggy
Hi lcormack,
Thanks for providing your account information. I can confirm your refund has been processed under the 30 day guarantee.
We can understand your frustration about being shown a borrower who mentioned an interest in a different breed. I’m afraid members aren’t recommended based on specific breed preferences, our system shows members based on location and availability. It’s up to each member to search for and reach out to others who feel like a good match for their own dog or circumstances.
I can see you were given advice on how to improve your chances of finding a good match. We know it can sometimes take a bit of effort and time, but lots of owners do go on to find local borrowers who are a brilliant fit.
We hope this clears things up a little, and thank you again for having tried BorrowMyDoggy. If you ever decide to give it another go, you’d be very welcome back and be more than happy to help you find the right match.
Best woofs,
Jess@BorrowMyDoggy
Only possible to pay 1 year fee
Only possible to pay 1 year fee, this is ridiculous. I am moving out in 3 months to another country and will not be getting my money back
July 21, 2025
Unprompted review
Reply from BorrowMyDoggy
Hi Anna,
Thanks for taking the time to leave us a review.
We’re sorry if it wasn’t clear that we have an annual membership fee rather than monthly. We share this information throughout our website, including on the Membership page.
If you’re not happy with your membership BorrowMyDoggy offers a 30 day money back guarantee. If you haven't given, received, exchanged contact details or met with anyone via our website then we are happy to refund you.
We’ve submitted a request through Trustpilot for your account details with us, so we can look into this further and check your eligibility for a refund.
When you are able to confirm those details, I would be happy to investigate this further for you.
Best woofs,
Jess@BorrowMyDoggy
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