BorrowMyDoggy Reviews 2,056

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 253 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the website easy to navigate and the registration process simple. Many appreciate the ability to connect with dog owners and borrowers, highlighting the positive impact on their mental well-being and the joy of spending time with different dogs. The platform is seen as an invaluable service for both dog owners needing help and individuals who miss having a dog. However, some people were dissatisfied with the service and staff, describing interactions as unhelpful or rude. There were also instances where customers found it hard to contact anyone at the company. Additionally, some users reported difficulties in finding suitable matches or experienced unresponsiveness from potential borrowers or owners, with some feeling that others were primarily seeking free dog care rather than genuine companionship.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting its ability to... See more

Staff

Consumers find staff experiences to be ambiguous. While some reviewers praise the kindness, helpfulness, and... See more

User experience

People report positive experiences with the platform's user experience. Many reviewers find the website and... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise its... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Many customers report difficulties reaching the company,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve met several lovely borrowers on borrow my doggy. I’ve been on it a few years now. I’ve found that sometimes there’s hardly anyone available, then 3 come along at once! So it’s worth bearing with... See more

Company replied

Rated 3 out of 5 stars

It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people. I felt one or two people were looking for more than the... See more

Company replied

Rated 3 out of 5 stars

Borrow my doggy sounds like a good idea. In principal. I must have sent out 30 messages to people who are supposed to be interested in being a "borrower" and out of those 30 messages I have one borrow... See more

Rated 5 out of 5 stars

We’ve borrowed a few dogs locally which we have loved. Myself and my girls feel it’s an amazing experience getting to know the owners and their pets and enjoying their company. It gives us motivatio... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keren is wonderful with my 7 year old…

Keren is wonderful with my 7 year old Cross Deedee they have a great time she takes my precious, mummy's dog for lots of various walks and DeeDee loves and looks forward to their time out and she waits patiently for the doorbell and knows that she is going to have some fun. I hit the jackpot when I was linked with Keren and her Hubby

March 25, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review, it really made us smile!

It’s wonderful to hear how much DeeDee enjoys her time with Keren (and her husband!). It sounds like they’ve built a truly special bond, with plenty of fun walks and happy moments along the way.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

We have met the most amazing young…

We have met the most amazing young people who have cared and loved rufus as much as us
Totally reliable and safe
We could not have rescued rufus
Thank you so much BorrowMyDoggy xxx

March 23, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for your lovely review. It means a lot to hear that you’ve met such amazing young people who have cared for and loved Rufus so well.

We’re so happy BorrowMyDoggy has helped you find reliable and safe care, and even played a part in giving Rufus the chance to be rescued and so clearly adored. Stories like yours are exactly what our community is all about, creating a win-win (or woof-woof!) for dogs and their humans.

Please give Rufus a big cuddle from us, and thank you for being part of the BorrowMyDoggy community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Joined Borrow my Doggy just a few weeks…

Joined Borrow my Doggy just a few weeks ago and already made 3 wonderful connections.

March 15, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing this, we love hearing how quickly you’ve made such wonderful connections!

We hope you continue to have many more lovely moments together.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Fantastic🕺🐾

The communication between the site and the owners is always brilliant unfortunately I cannot have a dog myself due to work commitments but it is nice to know that I’m helping people out when I can

March 19, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for your lovely review!

We’re so happy to hear that you’ve had such a positive experience with the communication on BorrowMyDoggy. It’s amazing that, even with a busy schedule, you’re still able to help dog owners and spend time with their pups – that’s exactly what our community is all about.

It really is a win-win (or woof-woof!) when kind people like you step in to give dogs the love and attention they deserve while supporting their owners too.

Thanks for being such a valued part of the pack.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

After losing my beloved dog I was at a…

After losing my beloved dog I was at a lost end. I didn't want to get another, but saw "borrow my doggie" what a fantastic idea, I now walk a lovely dog 3 days a week, i feel better in myself, I get free exercise and the love of a wonderful friend (Ernie) Would recommend highly to anyone..

March 19, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this with us. We’re so sorry for the loss of your beloved dog, and we’re really touched that BorrowMyDoggy has been able to bring some comfort during such a difficult time.

It’s wonderful to hear that walking Ernie three days a week has helped you feel better, stay active, and enjoy the companionship of a lovely furry friend. Stories like yours are exactly why we do what we do — creating happy connections that are a real win-win (or woof-woof!).

Thank you for being part of our community and for your heartfelt recommendation.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

Several lovely borrowers found

I’ve met several lovely borrowers on borrow my doggy. I’ve been on it a few years now. I’ve found that sometimes there’s hardly anyone available, then 3 come along at once! So it’s worth bearing with it a few months to see if a suitable borrower comes along. It’s conceptually such a nice idea. Most of the people I’ve met, love dogs, but their circumstances mean that it’s currently not practical to have a dog full time, so this can fill their need for some dog love :-)

March 19, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for your thoughtful review.

It’s wonderful to hear that you’ve met so many lovely borrowers over the years – that’s exactly the kind of community we hope to build. You’re absolutely right that availability can ebb and flow, and your advice about giving it a little time is so helpful for others considering joining.

We love how you’ve captured the heart of BorrowMyDoggy too – bringing together people who adore dogs, but might not be able to have one full-time, with owners who could use a helping hand. It really is a special kind of connection (with plenty of tail wags along the way!).

Thanks again for being such a valued part of the pack and for sharing your experience.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I have met a couple of very lovely people

I have met a couple of very lovely people who have been genuine dog lovers and can help locally if you need a bit of help with your pooches. As there is no money involved you know the companionship / help is for genuine reasons of animal love.

March 4, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for your lovely review!

We’re so pleased to hear you’ve met such kind, genuine dog lovers in your local area. That sense of community and shared love for dogs is exactly what BorrowMyDoggy is all about — bringing people together to help one another and give our four-legged friends even more care and attention.

It’s wonderful that the companionship and support feel so authentic and rooted in a true love of animals, that’s what makes it such a special experience for everyone involved.

Thanks again for being part of our community and for sharing your experience.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with BorrowMyDoggy. The overall service felt unprofessional from start to finish. Response times were extremely slow, which made even simple queries frustrating to deal with. On top of that, when I did receive replies, the staff came across as rude and unhelpful rather than supportive. I expected a much higher level of service, especially from a platform built on trust. Unfortunately, I wouldn’t recommend it based on my experience.

March 16, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks for taking the time to share your experience with us. We’re really sorry to hear that you found the service didn’t meet your expectations.

Our team always strives to be friendly, supportive, and timely, so it’s concerning to hear this wasn’t reflected in your experience.

We’d really like the opportunity to look into this further and make things right. We reached out to you via Trustpilot to locate your account and investigate what happened, but I’m afraid the information you provided didn’t match any of our records.

If you’d like us to take another look at your case, please feel free to contact our support team with the email address linked to your account and we’ll happily review this for you.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Brilliant site

The site is a great idea . For people like us for whom it's not practical to have a dog of our own it's a chance to get to know a dog and enjoy it's company . For people who need someone to walk their dog the benefit is obvious .

March 13, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you for your lovely review. We’re so pleased to hear you see the site as a win-win or should we say, a woof-woof for both dog lovers and dog owners.

It’s wonderful that BorrowMyDoggy gives people who can’t have a dog of their own the chance to enjoy all the fun, companionship, and tail wags, while also helping owners find trusted support for their dogs. That sense of connection is exactly what our community is all about.

Thanks again for being part of it.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Lovely Idea for Dog Lovers

A great app for dog lovers to connect and help each other out. I was a dog walker for over two years through BorrowMyDoggy. I needed new furry friends in my life after two dogs I regularly dog sat moved away.

The app is easy to use to find dogs in your area; I regularly looked after a beautiful pomsky until we both moved out of the area.

There is a small sign-up fee for walkers but after that, it's free. And 100% worth it for those who need dogs in their life but cannot have their own for whatever reason.

December 1, 2025
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing this. We’re so glad BorrowMyDoggy helped bring some new furry friendships into your life, especially after saying goodbye to the two dogs you’d regularly looked after.

Stories like yours are exactly what BorrowMyDoggy is all about helping dog lovers and owners find a win-win (or should we say woof-woof!) connection.

Thank you for being such a valued part of the community for over two years, and for highlighting the value of membership for people who can’t have a dog of their own but still have lots of love to give.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I was looking on the AppStore and…

I was looking on the AppStore and typing dog walking apps etc and I found borrowmydoggy . I was skeptical at first to pay premium but did a profile anyway and the same day I got many messages! So in the end I paid premium and more than 20 people have messaged 🐾 And now I’ve got loads of dogs to walk and have fun with. Would definitely recommend. Make a very unique profile, add your best photos. Show professionalism and everyone will want you to walk their dog 🐶 This app is great for dog-walkers/ dog sitters and owners! There aren’t many borrowers in my opinion, mostly owners and I still haven’t found anyone to look after my dog, but I’d say it’s great if you need a dog sitter or for your pup to socialise with other dogs . Please look into the app a bit, I’m sure you’ll love it. It would be great to have more dogs to walk in my area 🌿

February 25, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing your experience. We’re so happy to hear that once you joined Premium, you started getting lots of messages and found plenty of dogs to walk and enjoy spending time with.

It’s lovely that you’ve shared such helpful advice too. A unique profile, great photos, and showing professionalism can really make all the difference. We also really appreciate your feedback about wanting to see more dogs in your area and more borrowing opportunities for your own dog. Growing a balanced community is something we’re always working on.

Thanks for being part of BorrowMyDoggy and for recommending us to others.

Best woofs,
The BorrowMyDoggy Team

Rated 2 out of 5 stars

Not for me

Hello, I'm a premium member and unfortunately I don't rate this platform .I registered as I. Disabled and partially sighted. The thing is if someone you like and meesathem gor assurance if they are not premium members they can't answer you. Also I find people that are signed up just don't reply.ive asked people who must live on .y estate 0.3 miles away and don't reply .
For me a total waste of money
Keith Montrose
Warrington Cheshire

March 1, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks for taking the time to leave a review, and we’re really sorry to hear that your experience has felt like a waste of money.

We understand how frustrating it can be when you reach out to nearby members and don’t receive a reply. While many members are very active, responses can sometimes vary depending on people’s availability or how often they check the app. It’s also true that only Premium members can reply to messages, which helps ensure that those connecting on the platform are genuinely committed to arranging dog walks and sits.

That said, we’d really like to take a closer look at your account and see if there’s anything we can do to help improve your experience or offer some tips on connecting with nearby members. If you’re happy to do so, please reach out to our support team and we’ll do our best to help.

Thanks again for your feedback, it’s really valuable in helping us improve the community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I'm very happy

I'm very happy, and I am glad I joined borrow my doggy site. I have a bit of rest time for myself now. With my physical health, I was struggling taking Leo out 4 times a day 7 days a week, now I have someone taking Leo out an hour on Wednesday and 1-2 hours on Sundays. That is absolutely a relief for me. I think for the borrower is a happy time as well as he enjoys Leo's company, and Leo is very happy and confident with him.
I am thankful for the organisation for making this possible for us as a dog owners and borrowers.
I hope that I get more borrowers to help me walking Leo out in the future.

March 7, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re really glad to hear that joining BorrowMyDoggy has helped give you a bit of well-deserved rest while still making sure Leo gets his walks and companionship.

It sounds like a wonderful match all around, Leo enjoying time and building confidence with his borrower, while you get some support with his walks during the week. That kind of win-win (or should we say woof-woof!) is exactly what the BorrowMyDoggy community is all about.

Thanks again for being part of the community and for trusting us to help make these connections possible.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Happy Memories and Connections Made

Excellently ran organisation with a simple yet wonderful and even life-changing premise to connect people by looking after peoples' dogs. I have met good friends through this and a couple of exceptionally good relationships with dogs which have bought us both happiness and exercise! This has also helped me gain experience of caring for a dog which has been a good reminder of how much work they are, so it's prevented me rushing in to buy a dog.

March 13, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for taking the time to share this wonderful review. It’s fantastic to hear how BorrowMyDoggy has helped you build meaningful friendships, both human and canine!

We’re so glad BorrowMyDoggy has been part of such positive moments for you, and we hope there are many more tail-wagging walks and friendships ahead.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

What a great site!!!

March 11, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for the lovely feedback, we’re really happy to hear you’re enjoying the site!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Esme is caring

Esme is caring. Myrtle loves walking with Esme. So glad I found Borrow my Doggy. I have 2 walkers and they both have helped me in different ways of doing things This is an amazing set up. All free just pay for insurance.

March 6, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! It’s wonderful to hear that Myrtle enjoys her walks with Esme and that you’ve found such great support from both of your walkers. Having trusted people who can help in different ways really is what makes the community so special.

Thanks again for being part of the community and giving Myrtle some extra happy walks!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I started my ‘borrower’ journey last…

I started my ‘borrower’ journey last week with 12 year old Leo the Huskey. His lovely owner can no longer give him the long walks he needs for a big dog & even though he’s 12, he has a lot of energy. I had an instant bond with Leo and will now walk him twice weekly. All involved very happy. What a great app & service 🙏

March 8, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing your lovely experience! It’s wonderful to hear that you and Leo bonded so quickly, and it sounds like he’s found the perfect walking companion in you.

We love hearing stories like this where everyone benefits: Leo gets the long walks he still enjoys, his owner has peace of mind, and you get to spend time with a great dog. A real win-win (or woof-woof!) for everyone involved.

Thank you for being part of the BorrowMyDoggy community and for giving Leo those well-deserved adventures.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Honestly I just feel sad

Honestly I just feel sad. I misunderstood what the site was for after my work coach at the jobcentre told me this would be a good site to advertise dog walking and sitting services (paid) but it is a volenteer only website. I paid the fee for checks only last night.
Naturally they closed my account as its a business account and that's OK but I obviously missed the smallprint that said they will keep my money. Sad and unfair I just did what I was asked by my work coach and they didn't accept my account but kept my money. I don't have alot of money was meant to be an investment into my business. Depressing site.

March 10, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks for taking the time to share your experience. We’re really sorry to hear how disappointing this situation has felt, especially when you were hoping the platform would help support your business.

BorrowMyDoggy is designed as a community where dog owners and local dog lovers help each other out with walks, sitting, and companionship on a voluntary basis, rather than a marketplace for paid dog walking services. Because of this, accounts set up for business purposes aren’t something we’re able to support on the platform.

We completely understand how frustrating it must have been to realise this after signing up, particularly when you were acting on advice and were hoping it would be a positive investment for you. Our membership and background check fees, along with how accounts are used on the platform, are outlined during the sign-up process, but we appreciate that this may not have been clear in your situation.

If you’d like us to take another look at your case, please feel free to contact our support team with the email address linked to your account and we’ll happily review it for you.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

I am furious with this organisation

I am furious with this organisation. Citizens Advice Bureau recommend this service to my mum, my dad has Alzheimer’s and she needs support with her dog. The man who said he would be able to support sent some concerning messages to my mum, calling her ‘babe’ in his messages, asking if she wanted to meet in ‘a lay by’, something felt very wrong about the communication …. Be careful people!

March 7, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks for taking the time to leave this review. We’re really sorry to hear about your mum’s experience. What you’ve described sounds upsetting and concerning, and we completely understand why it left you feeling this way.

BorrowMyDoggy is built on trust, kindness and respect within the community, and behaviour like the messages you’ve described is not acceptable on our platform. We take reports like this very seriously and have safety processes in place to investigate situations where communication makes a member feel uncomfortable.

If you’re able to, please ask your mum to contact our support team so we can look into this properly and take appropriate action. If she still has the messages, sharing them with us will help our team review the situation quickly and ensure the community remains a safe place for dog owners and borrowers alike.

We’d really appreciate the opportunity to investigate and support your mum directly.

Best wishes,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I LOVE BorrowMyDoggy

I love BorrowMyDoggy. I've been a 'Borrower' since 2018. In the early days, the company wasn't very well known in my area, however, there are now lots & lots of doggies. I love the fact I can borrow a doggie & bring them for walks, pup cups & other adventures. I love that owners can find local borrowers to spend time with their doggie(s). I love the fact that doggies get to socialise & have adventures.

I currently borrow lovely Teddy, a Cockapoo & Milo, a Toy Cavapoo who is 18 months old & a little nervous. I am trying to help build Milo's confidence. Last year I borrowed Charlee, a 15 year old Maltese a couple of times a week for nine months until he left for the Rainbow Bridge. After losing my sister's doggie, Charlee made me smile again & healed my broken heart. He was very special to me. Some members may not respond which is unfortunate. This happens with lots of websites, not just BMD. BorrowMyDoggy works hard to maintain a wonderful community. They also offer lots of support via their friendly to use app & website plus insurance for borrowers. BMD is perfect for doggie owners & anyone who has some time on their hands who loves doggies. I would recommend them in a heartbeat. I would also recommend signing up directly with BMD rather than the Apple store.

March 7, 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for such a heartfelt review and for being part of the BorrowMyDoggy community for so many years. It really means a lot to us to hear from long-time members like you.

Thanks again for recommending BorrowMyDoggy and for being such a kind and dedicated member of the community. Wishing you many more happy adventures with Teddy, Milo, and future furry friends.

Best woofs,
The BorrowMyDoggy Team

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