ESSEX-new-Beds Reviews 297

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I had a very positive initial experience with the sales team; the staff member was helpful, offered a good deal, and the delivery was perfectly on time. However, the experience went downhill... See more

Rated 5 out of 5 stars

After speaking with Tom, we arranged to visit his shop to get a new bed, mattress and headboard. Tom ran through the options after agreeing our budget and then priced up a 4 draw double divan, Dior ma... See more

Rated 1 out of 5 stars

Bought 2 Henry single mattresses, top of their range in March this year, by August they had sagged in the middle and totally unuseable, uncomfortable and unsightly. Emails to Tom go unanswered, manage... See more

Rated 5 out of 5 stars

Tommy himself rang me to tell me it was being delivered, then 2 days later his best friend dropped it off. I was expecting 2 burley drivers and was pleasantly surprised when a beautiful blonde and a... See more

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3.5

Average

TrustScore 3.5 out of 5

297 reviews

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Rated 5 out of 5 stars

Great Product - great service

Very professional service with a personal touch from start to finish. Excellent communication when arranging delivery and most importantly, the quality of the product is very good. Would recommend Bosh Beds to anyone wishing to purchase a new mattress or bed.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Tom and his product are both Bosh-illiant!

We ordered a Henry Super Size mattress and we couldn't be more delighted with it. The way its been made and the sleep quality are both excellent. However the bonus comes in the unbelievable level of service provided by Tom and his team. There were a couple of minor hitches along the way but Tom simply dealt with them without fuss. Tom is completely customer focused. Many thanks again.

February 2, 2022
Rated 5 out of 5 stars

5 star service as always

5 star service as always. 2nd time using boshbeds. Very competitive prices. Delivered to my door with a smile within 24 hours of placing order. Highly recommended Tom and the team. Thanks.

January 25, 2022
Rated 5 out of 5 stars

Excellent product and customer service

Tommy himself rang me to tell me it was being delivered, then 2 days later his best friend dropped it off. I was expecting 2 burley drivers and was pleasantly surprised when a beautiful blonde and a handsome chap showed up.
I've had a Tempur mattress before which cost me double what I paid for this one and it was exactly the same.
Well done to Tommy and his team for providing an excellent product and customer service.

January 23, 2022
Rated 5 out of 5 stars

So after having three mattresses in one…

So after having three mattresses in one year I decided to try bosh beds as I kept hearing good reviews..
Called on the Tuesday and it was delivered the next day which is amazing service.. after one nights sleep I can honestly say it’s the best mattress I have ever slept on so so happy with it.. couldn’t recommend these guys enough..
and thanks so much for the great advice from Tommy..
super happy customer right here..

January 20, 2022
Unprompted review

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