I had a very positive initial experience with the sales team; the staff member was helpful, offered a good deal, and the delivery was perfectly on time. However, the experience went downhill... See more
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After speaking with Tom, we arranged to visit his shop to get a new bed, mattress and headboard. Tom ran through the options after agreeing our budget and then priced up a 4 draw double divan, Dior ma... See more
Bought 2 Henry single mattresses, top of their range in March this year, by August they had sagged in the middle and totally unuseable, uncomfortable and unsightly. Emails to Tom go unanswered, manage... See more
Tommy himself rang me to tell me it was being delivered, then 2 days later his best friend dropped it off. I was expecting 2 burley drivers and was pleasantly surprised when a beautiful blonde and a... See more
3.5
Average
297 reviews
Hasn’t replied to negative reviews
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Placed an order over a week a go
Placed an order over a week a go. Had to chase twice to find out when it's being sent no email no call back. Still waiting! Terrible service.
May 13, 2022
You have over promised and under…
You have over promised and under delivered.
You have missed 2 delivery dates and have not returned calls as promised.
As recently as yesterday you were supposed to call last night to confirm a delivery today which you have not.
It is simply unacceptable that you just assume and expect customers to be available as and when you eventually get around to hopefully delivering a product that is yet to be assessed.
Very poor.
By way of an update as of 2pm; have come home to find the mattress dumped on the driveway without any notice and with the forecast of rain!
May 12, 2022
Purchased cashmere king size bed few…
Purchased cashmere king size bed few weeks ago. Great customer service, delivered on time. Top quality mattress, would highly recommend!
May 9, 2022
Great pillows.
May 6, 2022
Great mattress and service
Great product, very quick delivery. Courtesy call the next morning to see how we got on in our new bed. Great service.
May 5, 2022
Excellent customer service and a fantastic product!
I dealt with Tommy in sales and Mitch in respect of the delivery, which was within a week! Both were professional, friendly and helpful. No hard sell, just honest advice to help me chose the right mattress for my budget. I bought the cashmere mattress which turned out to be far better than I expected, really deep and luxurious. I’ll definitely be returning!!
May 3, 2022
Great mattress and even better service
Fantastic quality bed and speedy delivery. Great all round experience
May 2, 2022
Easy ordering and and fast delivery
Easy ordering and and fast delivery. Kept informed throughout, excellent customer service and excellent product. Very happy customer and would certainly recommend.
May 2, 2022
Really good headboard - well made and great quality
Very pleased with the headboard I ordered. Much better range of colours and styles than your mainstream bed retailers, and really good quality. Pleased that they are all made in the UK. Took about 3 weeks from order to delivery, but still much quicker than the likes of Dreams etc. Only not 5 stars due to the lead time.
May 1, 2022
Could not have asked for a better…
Could not have asked for a better service. Ordered Wednesday afternoon and delivered Thursday morning. Friendly staff Excellent
April 27, 2022
I bought 3 pillow
I bought 3 pillow, 2 different types. I love mine,
My girl loves her one too.
April 26, 2022
Great service five star
April 21, 2022
Worst communication I’ve received from…
Worst communication I’ve received from someone. I was actually looking forward to buy from these as I’ve followed Tom for a while. Someone called Tommy was put in contact with me. He just couldn’t be bothered to sort us out. Went to dreams and got sorted straight away 👍
April 21, 2022
Unprompted review
Very happy with service and product
April 21, 2022
Great service
Great service - super fast delivery - super product- thanks to all at Bosch beds
April 19, 2022
Super Comfortable Pillow and Great Value
Pillow is super comfortable - very pleased indeed. Delivery was quick, it was well packed and also arrived in its own storage bag. Great value for money. Thank you very much Bosh Beds - excellent service. Will definitely use again.
April 16, 2022
Fantastic Service, thank you.
I ordered a new mattress for my mother-in-law on Saturday and it was delivered on Monday. What a great service. Everyone was so friendly and my mother-in-law says the mattress is so comfortable. Thank you so much. I would definitely recommend Bosh Beds.
April 16, 2022
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