The shopping experience was excellent. Before making my choice, I received great advice which helped me make the purchase. I received the jacket in the US within two days, very quickly and efficiently... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent Service staff were very helpful and polite I visited the South Molton Street branch in London shop was very clean and presentable. I liked the idea of the cold room first time I have seen... See more
I only give 4 stars because that my second time placed my order online. I received a out of stock notice for my first order which it’s show on stock online. I am so disappointed. However, I am glad... See more
I like the decor very much, it is very clean and tidy, and the staff is very welcoming. The snow hut is perfect for fitting and photographing. High-quality materials and manufacturing processes ensure... See more
Company details
Written by the company
Founded in 1976, BOSIDENG focuses on the development, design and production of down jackets. In the past 42 years, BOSIDENG has been blazing new trails in downs, fabrics, craftsmanship and layouts. Designers along with research and developers from China, the United States, France and Italy have been devoting themselves to driving the change of down jackets from a single, warmth-preservation function to technical and fashionable designs.
Contact info
28 S Molton St, W1K 5RF, London, United Kingdom
- 02076296956
- customercare@bosidengfashion.com
- bosidengfashion.com
This is one of my best jackets ever
This is one of my best jackets ever.
I have it for more than 10 years now and still looks like new.
Super happy to have discovered Bosideng…
Super happy to have discovered Bosideng after searching for the perfect Winter jacket!
Specialists in down with a near 50 year history gave me confidence they know what they are talking about. Thousands of stores in China but little known in the UK - the brand remains a real gem for those that discover it.
They have a flagship store just by Bond St station - which has 4 floors and endless choice of styles. Ultralight basics right the way through to jackets you could wear climbing Everest!
They even have a SnowRoom where you can try before you buy in an environment set to -15c.
All the team are super helpful, and definitely experts in their knowledge of down. After trying on many different styles - I settled on a Waterproof Trench with a down layer that can be removed - meaning all year round wear.
Definitely check them out and pop into the store if you get the chance!
I’m really impressed with the quality…
I’m really impressed with the quality of the jacket I purchased from Bosideng. The materials feel premium, the design is both stylish and functional, and it kept me perfectly warm even in cold, windy weather.
Customer service was also outstanding – responsive, polite, and very helpful when I had a delivery question.
Highly recommend Bosideng if you're looking for well-crafted outerwear that blends fashion with performance.
Good quality uv jacket
Went to the store at Bond Street, the service is good and found beautiful UV jacket which is perfect for the weather now
I bought a sun-protective jacket from…
I bought a sun-protective jacket from Bosideng and I’m beyond satisfied! The service was excellent, the product is super comfortable and high quality, and the price was very reasonable. Highly recommend!
Absolutely appalling- torn at places, dirt marks, security tag still attached
I am absolutely appalled at the jacket that I received. I ordered women's patterened long down coat with belt forth £324 pounds from Bosideng London. It was in an appaling state. I was so excited to open and did it with my colleagues. As soon as I opened it, I noted dirty black lines in the collar. I thought fine Ill request for an exchange. I came back home. I thought I'd try it for a fit check, then I found few more dirty spots. As I was unjipping the coat, I found a torn area. The nail in the coffin was the magenetic security tag that's still on the jacket. I do most of my shopping online these days, but I have never found such a state of clothing sent no less with a security tag. What level of carelessness is it? I wanted to put my trust in chinese brand. But this bitter experience has sealed my opinion on them forever and not in a nice way. I wish I could add some photos. I had initially done a request for an exchange but want to return it and never buy anything from this shop.

Reply from Bosideng
Excellent Service!
Excellent Service staff were very helpful and polite I visited the South Molton Street branch in London shop was very clean and presentable. I liked the idea of the cold room first time I have seen that in a shop interesting experience. Last I like to thank Steven, Farrah and Greg for outstanding service.
The shopping experience was excellent
The shopping experience was excellent. Before making my choice, I received great advice which helped me make the purchase. I received the jacket in the US within two days, very quickly and efficiently. The size was perfect; I took the suggested measurements and it fit just right. I would recommend it and would definitely buy again.
Good shopping experience
I like the decor very much, it is very clean and tidy, and the staff is very welcoming. The snow hut is perfect for fitting and photographing. High-quality materials and manufacturing processes ensure the warmth and durability of the down jacket.
Huge range of options and very high…
Huge range of options and very high quality at a very reasonable price point!
It is great.
One of the incredible websites I’ve…
One of the incredible websites I’ve ever seen.
Clean & nice.
Fast shipment, quick reply.
No option to exchange/refund
Essentially no option to exchange or return for their online store. Shockingly slow response from customer service, only to be told eventually that there is no option to return my item.

Reply from Bosideng
Fantastic coat
Fantastic coat. Well packaged and fast delivery. Would definitely buy from them again
I only give 4 stars because that my…
I only give 4 stars because that my second time placed my order online. I received a out of stock notice for my first order which it’s show on stock online. I am so disappointed. However, I am glad that finally my second order was received and it’s looks so stylish. My kids like it.
I don't receive any updates from…
I don't receive any updates from Bosideng about my order, contacted their customer service, no response.
Asked refund no reply, wil never buy again, give my money back!
Great shop will shop again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







