BOSS Watches UK Reviews 

179
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I have always been a fan of Boss products, so last year my wife bought me a Boss automatic watch for my birthday. Unfortunately, I've had nothing but problems with it. The watch was consistentl... See more

Rated 1 out of 5 stars

Worst buying experience ever to be found at this site. You buy from the UK, but the item is being dispatched from a completely different country. UPS handle all deliveries, and there Customer Serv... See more

Rated 1 out of 5 stars

bad experience bought early present for my son occasional use only boss watch...the clasp broke, watch fell, little chip on screen fully guarenteed?? sent off now they are charging me 50 odd pound to... See more

Company replied

Rated 1 out of 5 stars

Bought my wife a Boss watch for xmas 2019. Went to get a new battery fitted 2 days ago and the jeweller said 'nothing wrong with the battery, it's the crown that's broken meaning you can't set it'. I... See more

Company details

  1. Watch Store

Information provided by various external sources

Movado Group, Inc. designs, sources, markets and distributes watches. The Company operates through two segments: Wholesale and Retail. The Wholesale segment includes the design, development, sourcing, marketing and distribution of watches, and after-sales service activities and shipping. It sells all of its brands to jewelry store chains and department stores, as well as independent jewelers. The Retail segment includes its outlet stores. As of January 31, 2017, its subsidiary, Movado Retail Group, Inc., operated 40 outlet stores located in outlet centers across the United States. It divides its business into two geographic locations: the United States operations and International operations. It has international operations in Europe, the Americas, the Middle East and Asia. Its portfolio of brands includes Coach Watches, Concord, Ebel, ESQ Movado, Scuderia Ferrari Watches, HUGO BOSS Watches, Juicy Couture Watches, Lacoste Watches, Movado, Olivia Burton and Tommy Hilfiger Watches.


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1.1

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TrustScore 1 out of 5

179 reviews

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1.1

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(179)

1 review in the last 12 months

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Rated 1 out of 5 stars

terrible watch that doesn't keep time

I have always been a fan of Boss products, so last year my wife bought me a Boss automatic watch for my birthday.

Unfortunately, I've had nothing but problems with it. The watch was consistently running around five minutes fast, so I returned it to the store where it was purchased and it was sent back to Boss for inspection and repair.

When the watch was returned, the issue was actually worse than before. After experiencing ongoing problems and a lack of confidence in the product, I contacted the store again and have now decided to replace it with a Tissot watch instead.

While I've always had a positive impression of the Boss brand, my experience with this watch has been very disappointing. Based on my personal experience, I would not recommend Boss watches and will think twice before purchasing Boss products again.

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy boss watches

Don't buy boss watches
Total load of rubbish and customer service is disgusting
Perched this watch in September worn it twice.
Once at Christmas and then on February 14th when a pin in the strap broke.
Tried to contact boss on live chat 🤣🤣🤣🤣 then on the phone 🤣🤣🤣🤣 eventually after nearly a month I got though,
To be told phone swico as they will sort it 🤣🤣 they don't deliver with boss now.
But gave me mistal time number who I phoned,
Yes we can repair it but will cost £70 plus postage.
For a new bracelet?
Like I say DON'T buy boss rubbish it's guarantee is not worth anything.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Boss watch for xmas… maybe not a great idea.

Bought my wife a Boss watch for xmas 2019. Went to get a new battery fitted 2 days ago and the jeweller said 'nothing wrong with the battery, it's the crown that's broken meaning you can't set it'. I called the jeweller that I bought it from and they didn't want to know. I paid quite a lot of money for this watch and it looks gorgeous, but I would expect it to be able to be worn more than 10 - 12 times before breaking. Dissapointed

December 25, 2021
Unprompted review
Rated 3 out of 5 stars

Totally distraught

Totally distraught, my partner bought me a ladies Victoria white ceramic strap watch for Xmas.
Whilst removing some links the main link broke! I’m beside myself and annoyed this happened.
I now need too see who/where I can get this fixed - any ideas?

December 27, 2020
Unprompted review
BOSS Watches UK logo

Reply from BOSS Watches UK

Hi Lisa
We are sorry to hear the above. We would suggest that you contact the authorised 3rd party Service Centre SWICO https://www.swicowatchservicecentre.co.uk/ who will be able to support you further end to end with after sales care to resolve the issue.

Kind Regards
UK Customer Care

Rated 3 out of 5 stars

Beautiful but presentation box broken!

The watch is beautiful, sporty yet elegant.
However the box was totally destroyed.
I bought this as a 40th birthday present for my husband so I was really upset that I had to present it to him in this manner.

May 11, 2020
Unprompted review
BOSS Watches UK logo

Reply from BOSS Watches UK

Hello Anita,
Thank you for your comments, we apologize you've had a disappointing experience with us. We've spoken with our customer service team and they have advised that they will ship another box out to you immediately. Our warehouse have advised it must have been damaged in transit as all our boxes are checked before shipment.
Again, we sincerely apologize for this and hope your husband is pleased when he receives his new watch box.
Thank you,
BOSS Watches

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, my watch arrived the next morning!
Only problem was the watch was described as black but when it arrived it was blue! Luckily my son loved it

March 17, 2020
Unprompted review
Rated 1 out of 5 stars

Can not download "instructions"

March 4, 2020
Unprompted review
BOSS Watches UK logo

Reply from BOSS Watches UK

Hello John,
Thank you for your feedback. If you are referring to our Instruction Manual found here https://www.bosswatches.co.uk/instruction-manual you can click the 'DOWNLOAD' button on the right which will then open a PDF version. This can be saved, downloaded and printed.
Thank you,
BOSS Watches

Rated 5 out of 5 stars

Excellent gift

Really fast delivery time, lovely packaging, perfect birthday gift, looks lovely
Would order again

February 2, 2020
Unprompted review
Rated 1 out of 5 stars

bad experience bought early present for…

bad experience bought early present for my son occasional use only boss watch...the clasp broke, watch fell, little chip on screen fully guarenteed?? sent off now they are charging me 50 odd pound to replace tiny chip in screen and will replace clasp this one time out of goodwill????i took pictures if the watch b4 i sent it for repair. im not happy with the bad service..after research these are not decent watches or guarentee? they are in fact made in china and im researching them now !!

January 6, 2020
Unprompted review
BOSS Watches UK logo

Reply from BOSS Watches UK

Hello Justine,
Thank you for your review. However, we have taken a look and noticed you did not order on our website www.bosswatches.co.uk. We are aware that you have been in touch with SWICO, our After Sales Service to arrange the repair. The watches are 100% authentic BOSS watches and the guarantee is the standard 24 month warranty.
Thank you,
BOSS Watches UK

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