Bottle of Italy Reviews 1,572

Firstly the positives, B.O.I has an excellent product range of well priced wines, along with prompt & well communicated delivery via UPS. The range is far superior to UK wine merchants and supermarkets.
Sadly since Brexit, importing wine from mainland Europe (I have used French, German, Italian & Portuguese companies) has become extremely expensive. I presume that the "red-tape" and administrative costs have been passed onto the end user - in addition recent tax increases have clearly compounded the issue.
My recent order was for 12 bottles at a cost of £125.61 - the delivery cost £54.90 to the UK and tax / excise duties a further £89.62. So in effect the "extras" are more expensive than the wine itself.
Not sure if there is a solution, short of re-joining the EU (wishful thinking).
Wish I lived near the Channel - must still be a better deal to pop on the ferry and bring a few bottles back....

Great site, great price, great delivery

i order some bottles, some of them having mentioned damaged label. When we received the box, first it was late, but some bad smell came out, and some trace of mold on the bottle neck were there. I did complain about this, and i was told that it is clearly mentioned that the bottles were flooded this is why; however i did not see any mention of this of the website, and i was very surprised about this. This happened to 3 bottles having this remark, and one where it was not mentioned.
others bottles were ok.
this is very bad and a bit disappointing

Faster than expected and products are fine. Thx

First of all the delivery was late by 4 days, this meant we were on holiday and could not recieve the order. After returning and letting the courier know we got it but were confronted with a VAT bill of over £70 by the courier, pay and no goods. We paid on the basis I had already been told in an email from BOI that this was a mistake so expected to be re-imbursed. No - turns out its BOI mistake and the advertsed price is incorrect and I had to pay. No apology and BOI just state this sometimes happens. I can only advise that people avoid them as you have no control over what you will pay. Could have also got the wine for less in the UK when you factor the VAT bill into account. You live and learn!

Great shop and delivers within 5-7 days in Holland. Direct communication through WhatsApp is good, within a couple of hours you will have a reply.

Quick and easy, fair price, wonderful!

Excellent customer service, even when half the town was inundated.

Everything was perfect .
I will buy there again.

Very good delivery to Germany - fast and no problem
The support for a fiscal invoice was a little slow.....

Everything was fine. Delivery from Italy to Germany didn’t take very long and the the bottles arrived safe.

bottles arrived very very quickly and in perfect condition.
thank you very much!

Everything went absolutely fine. Top!!!

I was very satisfied with the order and delivery.
The speed was very good and the goods were very well packed.

I didn’t receive my order.
I asked logistics service 2 times - no reply.
No update in the tracking code!
I will claim money back.
It’s your responsibility to use a proper logistics service, for which I’m paying extra!

Good service and excellent Grappa! Grazie